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Ballentine Toyota

Greenwood, SC

Overview
Reviews
Vehicles
4.8
389 Reviews
Call Dealership (864) 229-5052

1305 By-Pass 72

Greenwood, SC

29648

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Showing 389 reviews

August 28, 2023

Great service from friendly and professional people. .as always! Will continue to shop and do business with Ballentine Toyota service department! More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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August 10, 2023

Ballentine Toyota is customer friendly and provides reliable information and service.I have been taking my Highlander to Ballentine for the past 2 years and have had courteous service. More

by vick1soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie and several others behind the service desk and check out.
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August 08, 2023

Awesome customer service! Knowledgeable of service agreements which allowed me to use it before it expired. More

by joan.boyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very friendly girl don’t remember her name.
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August 05, 2023

It was ok but I had one issue they wouldn’t address. Told me I would have to make a separate appointment. I waited for my first oil change to talk about issue and they wouldn’t even address it. More

by tinamedlin37
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
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August 04, 2023

My Car was very Clean when I got it back, & they very nice to & fixed right. More

by hollowayg419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin & Kathy
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August 03, 2023

Josh Stockton in sales is great to work with. Highly recommend asking for him. Service depth is also very accommodating. More

by Macandura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stockton
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August 02, 2023

Oil change today took nearly 2 hours. They did repairs tire and I did not have anappolntmenr normal time is 30 minutes. More

by Jalfredson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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July 26, 2023

Went to the Toyota service department to have a vibration looked at in my Tundra. I had a couple other mechanics try to figure it out before getting an appointment with Ballentine. The service manager Davi More

by seantwolfington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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July 21, 2023

Me & my family love Ballentine and Caleb he’s the ideal salesman. They need more guys like him. He makes you feel like family. More

by Carltonwright1106
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb
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July 17, 2023

I will never deal with Ballentine Toyota again. I was a regular service customer for almost five years, but last week they refused to honor their $5 "Loyalty Card" offered on their website. They More

by 123lynn456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Jul 18, 2023 -

Ballentine Toyota responded

Hello, we appreciate you taking our call this morning. I am very sorry for the miscommunication on the loyalty card and us not delivering a good customer experience for you on this visit. I sincerely apologize on the wait time as we were short handed that day, but always looking for ways to improve. We will never sale a customer anything that we do not think is needed, because our reputation means more to us than any "sale". We believe that swollen lug nuts are a safety item (in which we see a decent amount), due to if a customer ever has a flat tire on the side of the road they will not be able to change their tire with tools equipped in the vehicle and will cause a major problem/inconvenience for the customer. We have sent a loyalty card in the mail to you and hope to have the opportunity to earn your trust and business in the future. Once again I sincerely apologize for the wait and miscommunication. Please reach out to me if you have any further questions or concerns. Thanks and have a great day! -Wells Ballentine

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