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Ball Toyota of Charleston
Charleston, WV
79 Reviews
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Showing 79 reviews
September 03, 2019
Pleasant Experience I purchased a vehicle from Ball Toyota of Charleston yesterday and I must say it was a very pleasant experience from the time I stepped into the deale I purchased a vehicle from Ball Toyota of Charleston yesterday and I must say it was a very pleasant experience from the time I stepped into the dealership. Pyper Roe was my salesperson; very knowledge about the vehicle I was interested in and dry welcoming. I came in contact with Will, Sales Manager, and Mitch,Finance Manager and the continued making my experience pleasant. If you are interested in purchasing a new Toyota I highly recommend going to Ball Toyota and see Pyper Roe..you won't be sorry. Thanks guys for making my car buying experience so efficient be and pleasant! More
by Terri S
Employees Worked With
Pyper Roe- Will Patterson - Mitch
August 09, 2019
Best Car Buying Experience Ever This was by far my best car buying experience yet. We couldn't have asked for a better person to work with than Will Mccormick. He made it an enjoyabl This was by far my best car buying experience yet. We couldn't have asked for a better person to work with than Will Mccormick. He made it an enjoyable experience and the whole staff was super friendly and up front. I plan to buy from Ball Toyota from now on. More
by Cdawn
Employees Worked With
Will Mccormick
May 31, 2019
They made it easy...... If you're looking for a Toyota, I recommend Ball Toyota, and ask for Will McCormick. Will knows his cars! Very pleasant and helpful, especially with If you're looking for a Toyota, I recommend Ball Toyota, and ask for Will McCormick. Will knows his cars! Very pleasant and helpful, especially with someone like myself that isn't up on all the new technology in vehicles. He took his time and patience explaining and showing me all the new features I haven't been used to in a new car. Thanks, Will, for a crash course and bringing me into the 21st century! I love my new Rav4! Everyone at the dealership I dealt with was friendly and professional. More
by Robin
Employees Worked With
Will McCormick, Kevin Hall, Cole Ballard
May 28, 2019
Fantastic Dealership Excellent service and big selection of models. Will definitely go back great experience! Will McCormick went out of his way to help. THANKS Ball Toyoy Excellent service and big selection of models. Will definitely go back great experience! Will McCormick went out of his way to help. THANKS Ball Toyoya for my new car. More
by Hatch19
Employees Worked With
Will mcCormick
May 23, 2019
Great experience! William McCormick, at Ball Toyota, has been an excellent salesman to work with. He is always professional and never pushy. I just bought my second car William McCormick, at Ball Toyota, has been an excellent salesman to work with. He is always professional and never pushy. I just bought my second car from him. If you are in the market for a new car, give Will a shout. He will take good care of you. More
by jawaine
Employees Worked With
William McCormick, Kevin Hall, Cole Ballard
August 11, 2018
Buying a new Subaru Crosstrek William McCormick helped me pick up a 2014 Subaru Crosstrek Hybrid that I love to drive more and more every day! My experience was very positive and W William McCormick helped me pick up a 2014 Subaru Crosstrek Hybrid that I love to drive more and more every day! My experience was very positive and Will was honest, knowledgeable, extremely helpful, and I'd definitely do business with him again! I couldn't be happier with the outcome. More
by Ripley80
Employees Worked With
William McCormick
July 30, 2018
Excellent William is a great salesman and true to his word. Glad I bought my new Toyota from him. Highly recommend going to William for the new Toyota! William is a great salesman and true to his word. Glad I bought my new Toyota from him. Highly recommend going to William for the new Toyota! More
by Msfarmer
Employees Worked With
William McCormick
February 12, 2018
Straightforward and honest I had a great experience with William McCormick, who was helpful, direct, and efficient. This might have been my easiest car buying experience of my I had a great experience with William McCormick, who was helpful, direct, and efficient. This might have been my easiest car buying experience of my life. I would highly recommend buying a Toyota from Bert Wolfe. William is a guy you should look for if you want an honest and easy buying experience. More
by Mike B304
Employees Worked With
William McCormick
September 25, 2017
Excellent Experience Thank you Bert Wolfe for creating such a warm environment to all our auto needs. Special thanks to William McCormick whose personality made you feel a Thank you Bert Wolfe for creating such a warm environment to all our auto needs. Special thanks to William McCormick whose personality made you feel as though you were talking to an old friend, even if you just met. Excellent salesman and really nice person as well. Highly recommend him to anyone looking for a new vehicle. More
by Steph91
Employees Worked With
William McCormick
March 08, 2017
Beware! I made an appointment several weeks ago to bring my 2014 Flex in for the Works oil change, an inspection sticker, and recall work on Friday March 3. A I made an appointment several weeks ago to bring my 2014 Flex in for the Works oil change, an inspection sticker, and recall work on Friday March 3. At the time of drop-off, I advised the service technician that on a previous oil change, it was overfilled by a 1/2 quart, he told me that was "impossible", that if anything they would underfill. He then explained to me that the oil was metered and only an accurate amount would be used (how then is it possible to underfill??) However, it's certainly possible that a plug could be put in before all of the old oil drains out, a mechanic could be a hurry, sloppy work, whatever, the net effect was it was overfilled. I then received a call from a service technician at approximately 4:15 stating the tires were wearing on the inside and it needed an alignment. (The invoice stated "customer requested...", not true, he called me.) The tires only have approximately 5000-7000 miles on them, I said to do the alignment if it was necessary. When I picked the car up, again, it was overfilled by less than 1/2 quart. Also, there were no before and after numbers from the alignment that I've received from previous alignments. When my husband checked the tires with a standard depth tire gauge in multiple places on all 4 tires, the reading was exactly the same in all of them and could not see any wear. So......$79+ dollars for an alignment that absolutely was not needed and an overfilled block. I did get an inspection sticker and am hoping that the recall work was done, of course there is no way to be sure. If it needs aligning again, be sure I will take it to one of the many other Ford dealers in the area known for their integrity, honesty, and quality work. Since I have always regarded Bert Wolfe as a reputable dealership, I am very disappointed in the service but my commitment is let know all of my Ford friends know of this unfortunate situation and move on.......just $79 poorer! P.S. I was told by a Service Mgr. at another dealer that rarely are mechanics paid an hourly rate, they usually earn a percent of the total job. The more jobs they can cram into a day, the more money they make....which explains why they are in a hurry to complete an oil change, not allowing the oil to completely drain out, takes time.... . More
by Maxwell1
Employees Worked With
Service Department, Parke Wolfe II
