Ball Honda

Romeo at Ball Honda provided excellent customer service. He was very knowledgeable about all the cars and explained all options associated with each model. The finance team was able to accommodate my pr He was very knowledgeable about all the cars and explained all options associated with each model. The finance team was able to accommodate my price range to the best of their ability. While I expected a better value on my trade-in, the team worked with me to fit my budget. I would definitely recommend Ball Honda to other customers. More

We had a very good experience at Ball Acura. Our salesperson, Andreas, was friendly, knowledgeable, and great to work with. The Sales Manager worked with us to come up with a solution that would wo salesperson, Andreas, was friendly, knowledgeable, and great to work with. The Sales Manager worked with us to come up with a solution that would work for us...educating us more about how leasing works. The Finance manager was efficient in reviewing some options with us, handling the paperwork, and getting us out of there in a decent amount of time! Thank you, Ball Acura! More

My wife and I were going dealer to dealer looking for a new car since I got in an accident and my car was totaled. We finally came to Ball Honda and fell in love with the 2009 Honda Fit! It really is a g new car since I got in an accident and my car was totaled. We finally came to Ball Honda and fell in love with the 2009 Honda Fit! It really is a great car. It's not so much that the people are messed up directly to your face here at this particular dealer, it's just that there are people there who seem to have no pride about their work. Rich Reinbach was a manager and he was actually very caring, but I don't envy his job at all. He works with people who seem to either have no integrity or are so blind to their incompetence that they just keep working there with no problems. There were a number of issues we had with this dealer that made us furious and my wife normally does not get angry easily. First of all, the sales person was ambiguous on which car we'd actually be driving home. Minor, but these things add up. When we went inside the room to sign papers, we asked that we change the credit card to be swiped because we remembered that that card was near its max. We wrote the new credit card info on the paper and he said he'd take care of it. The guy ended up swiping the wrong card anyways causing us to have to pay a overcharge fee. The dealer didn't do anything to compensate. Then when we drove the car home, the antenna on the car was missing and I noticed that there were some paint chips near the door handle. The detailing on the car was poor quality too. At this point, my wife is already regretting we came to this dealer. I call the dealer and he says to come by and pick up the antenna and tries to tell me that we don't really need. The radio would work out without it. I listen to mostly AM radio stations, and I do NEED it!!! That day I'm supposed to drive there ( I swear I'm not making this up) my battery dies! I realized that my headlights were on for about an hour accidentally. But this should be a new battery!!! How could the battery die within an hour of the headlights being on!!!! So I take responsibility for that, but my suspicion was that the battery was not as new as I thought. I call the dealer to explain all that's happened to us, and all he says is... "Come in for a free car wash!!!" I DONT'T WANT A FREE CAR WASH!!! I want compensation for the overcharge fee on the credit card and a car that has all the accessories on it when I purchase it, scratch free with a brand new battery!!!! You already failed on that. He made no further attempts to appease me and I never heard form the dealer again. We regret coming here. More

I have been going to Ball HOnda for the past 10 years and have discovered year after year that their entire staff is dedicated to superb customer service. From the buying process to servicing my cars- they e have discovered year after year that their entire staff is dedicated to superb customer service. From the buying process to servicing my cars- they exceed my expectations everytime! I may be able to find slightly lower prices online- but I know it's worth a little extra money to be taken care of so well. Rich Reinebach in Sales always makes sure that I am comfortable with the price of my car (no pressure ever!)and Dave Harlan in Service is straight with me when it comes to maintenance. I recommend my friends and family to Ball everytime. More

Agreed to price on Jan 2nd and was car was FINALLY ready for delivery Jan 11th!! Car was NOT COMPLETELY DETAILED and showed a lack of "Attention to Detail". Body shop also demonstrated a lack of "Attent for delivery Jan 11th!! Car was NOT COMPLETELY DETAILED and showed a lack of "Attention to Detail". Body shop also demonstrated a lack of "Attention to Detail" by not correcting "agreed to" paint damage. Another salesman was not totally truthful when questioned about which fluids & filters had been replaced. And a sales manager tried to convince me a large dent on the roof (close to the moon roof) was there upon agreement to buy? Both were wrong! Was told 4 times the car was ready for pick-up...and it WAS NOT. I would recommend the dealership to others, but only if they contacted Chuck. More

Louie Limson, was great, he took care of from the first time I step on to the ground, everybody was friendliness, my overall experience was great, could not be more happy with my new car and price. The fin time I step on to the ground, everybody was friendliness, my overall experience was great, could not be more happy with my new car and price. The financial person was great, he told everything i need to know with the price of the car. overall I had great experience, Great job!! More

This is my third Honda from Ball Honda The first purcahse was a Civic in 1993. Since then I have purchased a new 2005 Accord and a used 2007 Accord. I have been satisfied with all aspects of the t purcahse was a Civic in 1993. Since then I have purchased a new 2005 Accord and a used 2007 Accord. I have been satisfied with all aspects of the transaction. Additionally, I have my Honda's serviced at Ball after the purchase and will not go anywhere else. Ned More

Felt very comfortable the whole time I was there. I felt Salesman Miguel Lopez was honest, sincere and well informed of the vehicle. Tom the Finance Mgr was also very welcoming and helpful. Did not feel p Salesman Miguel Lopez was honest, sincere and well informed of the vehicle. Tom the Finance Mgr was also very welcoming and helpful. Did not feel pressured, felt they were also looking out for my interest. More

The price was quoted as soon as I provided all the details on the vehicle I wanted. The car was prepared as soon as I accepted the offer. Both Bill & Alfonso were extremely friendly & professional & details on the vehicle I wanted. The car was prepared as soon as I accepted the offer. Both Bill & Alfonso were extremely friendly & professional & prompt service was rendered as paperwork were completed by Edith. More

My family purchased an Odyssey last night at Ball Honda. BEST experience I have ever had in my 25+ years purchasing/leasing vehicles. Rich Reinebach and Frank Ortiz from Internet Sales beat my best price o BEST experience I have ever had in my 25+ years purchasing/leasing vehicles. Rich Reinebach and Frank Ortiz from Internet Sales beat my best price over the phone - ABSOLUTELY NO HAGGLING - really liked their approach! We arrived at the dealership and they were cordial and well prepared to have us meet with the Honda Certified Salesman, Romeo Bundac. This gentlement knew the Honda line extensively - as if he built the vehicles himself. Other salesmen should take notice as he was very polite, patient and NOT pushy whatsoever. He moved us along to the Finance Manager - Jeff Spitz. Jeff explained every item on the contract - it was swift and painless and EXACTLY what was promised. He is a true professional. We will DEFINITELY refer people to this group. Mr. Ball; well worth the 30 minute trip to National City. Thank you More