Ball Honda

I had emailed to get a quote on a new Kia Sportage. We decided to test drive and if we liked to purchase. Frank said if he was not available to ask for Jennifer. When my husband called both were out but decided to test drive and if we liked to purchase. Frank said if he was not available to ask for Jennifer. When my husband called both were out but there would be someone to help us and the car was still available. We arrived at the Kia dealer and the first red Sportage they showed us was not the car with the quote but they would find it for us. We could test drive this one. After 2 tries at trying to get the car started the salesperson gave up and went to look for another Red Sportage which was on the Honda Lot. We took that out for a quick test drive. The car was ok and had plenty of room. When we got back the salesperson kept saying this is not the car from your quote we can't find it but we will. So we waited and I was getting very irritated at this point. What poor service all around. Then the salesperson said he would check on the price we could get this sportage but he would have to see his manager. OK now we have to play the stupid manager game. He came back with a quote of $22995 which we had a internet price on a similar vehicle for $21,695. Now I know I asked for a $24,400 red Sportage but he said there was no way the would sell a $24,400 car for $21,695. He said the internet departments only job was to get customers in not to quote them. Excuse me didn't it say get a quote right online? Well we just walked away. Went to Nissan, purchase a cute little Juke and drove away in our $24,000 car. The bottom line here is we were willing to go to $22,00 but did not want to play the game. You lost a customer and you lost any of our future business. It is really true what they say about a happy person really doesn't share with that many people but someone that is unhappy shares with many. So no I won't be buying a car from Ball Automotive Group and I sure won't be recommending them to anyone. More

Joe was very nice to me he offer the best customer service n had greg maness work wit me i will refer u to anybody i thank ur service ur the best service n had greg maness work wit me i will refer u to anybody i thank ur service ur the best More

The dealership is calm and not pushy but moves to make a deal. I was not intimidated by the finance people at the end of the sale. The salesman Javier is very charming and follows through. John in servic deal. I was not intimidated by the finance people at the end of the sale. The salesman Javier is very charming and follows through. John in service helped me with several small questions and keys already. I feel at peace when I am there which is rare in a dealership. I love my car, the service I received and the deal they gave me. This is about the 4th new car I have purchased and the best experience ever! More

Dealer ship was friendly and worked with me on the price of my new automobile. I also was given a tour of the finer points of my vehicle and of course was given an opportunity to test drive the automobile of my new automobile. I also was given a tour of the finer points of my vehicle and of course was given an opportunity to test drive the automobile I was interested and eventually bought. Also they did try to find the car I wanted in the color I wanted which that effort was greatly appreciated. More

The attention to my buying a vehicle was excellent. Eric did a great job as a new employee to Ball Kia and was exceptionally helpful. The GM listened to my points and did his best to meet my needs. The bu did a great job as a new employee to Ball Kia and was exceptionally helpful. The GM listened to my points and did his best to meet my needs. The business manager covered all the points in detail of the sale and other related items. Great job by all. More

The people that I dealt with at the dealership were both friendly and knowledgeable. They were able to answer any questions that I had and did everything they could to make the process of buying a car easy friendly and knowledgeable. They were able to answer any questions that I had and did everything they could to make the process of buying a car easy and enjoyable. More

Very good in communicating with my needs. Kept me abreast of what's happening and did constant follow up. I would highly recommend her to friends and family. abreast of what's happening and did constant follow up. I would highly recommend her to friends and family. More

I couldn't be more thrilled with my new car, a 2011 Honda Accord LS !!!!!! it is such a beautifully crafted car, feels like it was made especially for me.. from the moment I walked in to talk to Dave I felt Accord LS !!!!!! it is such a beautifully crafted car, feels like it was made especially for me.. from the moment I walked in to talk to Dave I felt like I was part of a "Family", and realized that my dream of owning a car IN MY NAME would soon be a reality, I was floored and speechless, and felt that this truly was A Gift from God, I had no hope of ever owning a Brand spanking new car, but Dave, Greg and the Guys, showed me how it could be done..I was truly blessed...Thank You for all you have done for me, your dealership went the extra 'mile' for me...Thank YOU, everyone, and especially Dave, Greg & John for having confidence in me, the trust, encouragement and believing, when I didn't at first.. I am so Happy with the car and I love Ball Honda, and will continue to be a Loyal Customer for years and years to come.. Thanks Again.. if I could rate higher than a 5 star rating I would !! Janet Cwik Bewick proud owner of 2011 Honda Accord LS More

Everyone at Ball Honda is friendly and professional. We loved our New Car Experience. We gave our 2000 Honda to our Son, and bought a New 2010. We are extremely pleased. We loved our New Car Experience. We gave our 2000 Honda to our Son, and bought a New 2010. We are extremely pleased. More

Referred to your dealership by COSTCO and was expecting costco prearranged pricing for the car I was looking for. Test drive went fine, Jose was very helpful in the process. We sat down while Bernard was a costco prearranged pricing for the car I was looking for. Test drive went fine, Jose was very helpful in the process. We sat down while Bernard was attempting to locate the car we were looking for. When I asked what the costco price was for the car I was interested in, he told me that the costco pricing for the CRV had been "cancelled" due to high demand and low inventory brought on by the Japan tsunami. If I had known their was no costco pricing, I would never have driven across town to your dealership when there is one practically in my backyard here in Chula Vista. Great Bait and Switch tactic. When I called Costco why they sent me to a dealership whose prearranged pricing had been "cancelled", they were just as confused because they were not aware of the "cancellation". I think Ball Honda was just trying to squeeze a little bit more profit. Well good luck because you will not see me in your dealership again (plus I will tell as many friends and neighbors about your scam). More