Ball Honda

My husband and I visited Ball Acura because of an advertised certified pre-owned 2009 TSX on Autotrader.com. The dealership answered my email regarding the car and Mr. Picasso and Mr. Dizon were av advertised certified pre-owned 2009 TSX on Autotrader.com. The dealership answered my email regarding the car and Mr. Picasso and Mr. Dizon were available at our scheduled meeting to show us the car, allow a test drive and discuss the purchase of the vehicle we came to see. My husband and I are very pleased with our experience at Ball Acura and would not hesitate recommending this dealership to a friend. More

I LOVED my experience with Ball Auto Kia, the salesman I worked with was very friendly and understanding. The Manager Rich Reinebach was also very kind and understanding of what we were looking for and work worked with was very friendly and understanding. The Manager Rich Reinebach was also very kind and understanding of what we were looking for and worked hard to make sure we got it. Jeff Spitz was THE GREATEST!! He was so informative and thorough with making sure we understood every option that was available to us!! He also made sure that we got the ABSOLUTE BEST deal possible which my husband and I really appreciated. The service provided was so wonderful, my husband and I were STILL talking about Jeff Spitz when we got home. WE LOVE OUR NEW KIA OPTIMA!! Words can't express our gratitude. I had almost vowed never to come back to this dealership because of an experience with a DIFFERENT Manager that was there however; Felipe, Rich and Jeff completely transformed my experience with Kia. Because of them I will be recommending this dealership to ALL of my friends and Family!! Thank You! More

I am a 3 time Acura owner. I bought a 2012 TL at Ball Acura. I was given the royal treatment by Andres Aldrete and Victor Carrillo. Such nice gentlemen, they really helped me to enjoy the car buying pr Acura. I was given the royal treatment by Andres Aldrete and Victor Carrillo. Such nice gentlemen, they really helped me to enjoy the car buying process. And I can say that Al Hammerschmidt, the GM, runs a tight ship at Ball Acura where customer service is king! Thank you Ball Acura! julie w More

Rich and Oscar were extremely helpful in helping me find the right car for my daughter. We leased a Kia Optima and found the whole buying experience much easier than any other purchase I've made in the past the right car for my daughter. We leased a Kia Optima and found the whole buying experience much easier than any other purchase I've made in the past at other dealerships. This is one top notch dealership. Thanks again Mark More

We bought 2012 KIA Sportage.Excellent service provided.Manager negotiated with our budget price. What i liked was, Jaime did a through overlook of the car, went through the features and made sure provided.Manager negotiated with our budget price. What i liked was, Jaime did a through overlook of the car, went through the features and made sure everything was working.Also gave a brief tutorial on using UVO system. More

very good service! helped myself and my wife in choosing the best deal for our price range and getting a few extras with out spending way more money! Even though it was late in the evening our help did not the best deal for our price range and getting a few extras with out spending way more money! Even though it was late in the evening our help did not start to push us away to try and get home they stayed and made the process as quick as possible with no errors! More

We were met by Oscar. He was absolutely great. Worked so hard to meet our budget. Knew the car inside and out helped with everything. He was thoughtful, careful, helpful. Had charm and humor. He could not hard to meet our budget. Knew the car inside and out helped with everything. He was thoughtful, careful, helpful. Had charm and humor. He could not have been better. 200% wonderful. Simon was also very helpful and tried everything to keep us in our monetary limit. We ended up with the perfect car and could not be happier. Thanks guys!!! :) More

I had an excellent experience at Ball Kia. The service was great and they worked with me on finding the right car for me. They also met my price/budget and provided me with several options. I went there n was great and they worked with me on finding the right car for me. They also met my price/budget and provided me with several options. I went there not expecting to purchase that day and just wanted to see what they had. But after discussing my situation and taking a test drive, I was offered a deal I couldn't refuse. The car I purchased was missing an item (the organizer tray inside the trunk), but they ordered me a new one and I'll hopefully get it soon. Eric & Luis made my first car buying experience a pleasant one. More

While the car basically sold itself, the dealership employees treated us very well. They listened to our concerns and explained everything very carefully. When it was determined the exact model and col employees treated us very well. They listened to our concerns and explained everything very carefully. When it was determined the exact model and color were not available at this dealership, they made numerous phone alls and spent considerable time locating possible cars for a dealer trade. They finally found one in Anaheim. Gustavo drove to Anahiem on Monday and brought me my fabulous new Optima. The finance person, Joe, also explained everything thoroughly and helped us get an excellent interest rate. This is my second purchase from a Ball dealership. I highly recommend them, but especially Kia. More

I had emailed to get a quote on a new Kia Sportage. We decided to test drive and if we liked to purchase. Frank said if he was not available to ask for Jennifer. When my husband called both were out but decided to test drive and if we liked to purchase. Frank said if he was not available to ask for Jennifer. When my husband called both were out but there would be someone to help us and the car was still available. We arrived at the Kia dealer and the first red Sportage they showed us was not the car with the quote but they would find it for us. We could test drive this one. After 2 tries at trying to get the car started the salesperson gave up and went to look for another Red Sportage which was on the Honda Lot. We took that out for a quick test drive. The car was ok and had plenty of room. When we got back the salesperson kept saying this is not the car from your quote we can't find it but we will. So we waited and I was getting very irritated at this point. What poor service all around. Then the salesperson said he would check on the price we could get this sportage but he would have to see his manager. OK now we have to play the stupid manager game. He came back with a quote of $22995 which we had a internet price on a similar vehicle for $21,695. Now I know I asked for a $24,400 red Sportage but he said there was no way the would sell a $24,400 car for $21,695. He said the internet departments only job was to get customers in not to quote them. Excuse me didn't it say get a quote right online? Well we just walked away. Went to Nissan, purchase a cute little Juke and drove away in our $24,000 car. The bottom line here is we were willing to go to $22,00 but did not want to play the game. You lost a customer and you lost any of our future business. It is really true what they say about a happy person really doesn't share with that many people but someone that is unhappy shares with many. So no I won't be buying a car from Ball Automotive Group and I sure won't be recommending them to anyone. More