Ball Honda

First of all, David was organized and prepared with the Costco information when we arrived for our initial appointment. He went over everything in a kind, polite and professional manner. He seemed very s Costco information when we arrived for our initial appointment. He went over everything in a kind, polite and professional manner. He seemed very sincere in making it a pleasant experience for us, which is was. David offered more than once to answer any questions we might have. Andres went with us for the test drive. He was (again) very kind, polite and made us feel comfortable, which isn't often the first words used to describe how one feels when shopping at a car dealership. Both David and Andres continued to go out of their way to make sure this purchase was a pleasant experience for us when we returned to purchase the vehicle. Andres delivered the vehicle to us yesterday. He clearly, patiently and thoroughly went over different functions of the car and encouraged us to contact him if we had any questions. We feel like we've made a new friend, in Andres! His visit was almost immediately followed up by a call from David, to make sure all went well -- further underscoring their intent on making the experience a good one. In closing, the transaction from start to finish exceeded our hopes for this purchase to be smooth and pleasant. Now we're looking forward to getting more familiar with our new Acura! More

One of the better experiences we have had in purchasing a new car. We felt there was no pressure to purchase. Sadeer was very friendly and accommodating yet professional. Little haggle over value of trade in new car. We felt there was no pressure to purchase. Sadeer was very friendly and accommodating yet professional. Little haggle over value of trade in, thus a 4 on the price rating. More

great customer service!the person helping us with regards to the vehicle was very knowledgeable and he is efficient with regards to the details. good job so far. my only concern is the pricing. but overall i to the vehicle was very knowledgeable and he is efficient with regards to the details. good job so far. my only concern is the pricing. but overall is great. More

Warm, friendly and knowledgeable staff! I had just dropped in to take a look and a possible test drive on the new Kia Optima. Tim approached me with a big smile and very eager to help me. I really h dropped in to take a look and a possible test drive on the new Kia Optima. Tim approached me with a big smile and very eager to help me. I really had no intention on buying that day as I had been test driving several makes and models from various dealerships and especially until I had gotten a chance to test drive the new Cadillac ATS which is due out the summer of 2012, but once I drove the Optima SX-Tgdi, I was hooked! This car is very responsive and handles excellently! The price was right, too! Tim and his managers helped get me to some numbers that I could live with and we soon struck a deal. I was driving my new car home within a matter of a few hours. Thanks to all the staff for a painless buying experience! I would highly recommend this dealership to anyone in the market of buying a new or used vehicle. More

IT WAS A VERY PLEASANT EXPERIENCE. YOU DID NOT HAVE THE CAR WE WANTED ON THE LOT, BUT MIKE MADE IT HAPPEN AND MADE THE SALE. WE DROVE OFF WITH THE CAR WE WANTED. CAR WE WANTED ON THE LOT, BUT MIKE MADE IT HAPPEN AND MADE THE SALE. WE DROVE OFF WITH THE CAR WE WANTED. More

I came in with some neg equity on a Chevy Tahoe, even I came in with some neg equity on a Chevy Tahoe, even with that into the factor David came up with a plan on a new Mdx and was able to work the numbe I came in with some neg equity on a Chevy Tahoe, even with that into the factor David came up with a plan on a new Mdx and was able to work the numbers without pressure and got us 2 new cars instead of one. The second being a limited addition tsx. Andres was very helpful and informative on the cars ,and convinced us that BMW would be a bad idea. Jim made our paper signing process a breeze, we were in and out just in time for some dinner. Mahalo guys! More

I cannot tell you how great the customer service was by the two men I spoke to. They are truly professinal in their presentation of your dealership, good knowledge, friendly , courteous of my needs and pur the two men I spoke to. They are truly professinal in their presentation of your dealership, good knowledge, friendly , courteous of my needs and purpose of my visit there at the dealership. I was very pleased with all that they did for me. Both Javier and Bernard were knowledgeable in the product and financial information. They made my inquiry comfortable without pressure. They truly represent the atmostphere that Ball Honda portrays to it's customers. High quality professinal service. More

Friendly service, Anthony went above and beyond to earn our business. Anthony let us take an MDX to the Audi dealership to compare the Q5 with MDX. our business. Anthony let us take an MDX to the Audi dealership to compare the Q5 with MDX. More

My experience with everyone I mentioned was exceptional; with the exception of the sales manager Mike Vallarelli. He was a complete idiot. He would not even acknowledge what I was asking him; in fact he tol with the exception of the sales manager Mike Vallarelli. He was a complete idiot. He would not even acknowledge what I was asking him; in fact he told me either I was going to purchase the vehicle his way, or he was not going to sell it to me! I was irate for his total lack ,of people skills,and quite frankly somewhat amazed that he would let me walk without making the purchase. When I told him fine than I wouldn't buy the car, he put a gentleman named James Dunning on the phone. Mr. Dunning tried to make excuses, that possibly Mike didn't understand what I was asking him, and apologize for Mike's lack of professionalism, and courteousy, but my mind was already made up about him he was a total JERK. Only because of James, Dave, and Kevin I purchased the vehicle. I will never do business with that other gentleman Mr. Vallarelli again, if he is the only sales manager that I must deal with, this will be the last vehicle I will purchase at Ball. If you have any questions about my experience with Mr. Vallarelli, please call me at (619)654-1084, and I will be very happy to tell you excactly how he treated, and disrespected me and my wife. Thank you for everyone else who helped me, they were great. It is unfortunate that I was compelled to rate my experience at Ball with the lower marks, but it was because of the major ordeal with Mr. Vallarelli that drug all the other marks down. The survey asks for overall, and unfortunately he had such a negative impact on my experience at Ball that it greatly affected the overall rating, sorry but I had to be honest and I told James Dunning that I was going to give the dealership poor marks because of that JERK, Mike Vallarelli. More

The team was very friendly; it was like we were at home. This was our first new car that we purchased and we are glad to have purchased it at Ball Honda with Sadeer. This was our first new car that we purchased and we are glad to have purchased it at Ball Honda with Sadeer. More