Balise Volkswagen

The customer service was great, the salespeople were friendly, and the price was good. This was my first car buying experience and I was very pleased. Everything went smoothly, and was done in a timely friendly, and the price was good. This was my first car buying experience and I was very pleased. Everything went smoothly, and was done in a timely manner. I would definitely recommend this dealership. More

Extremely friendly staff, no pressure, and patient. Highly recommend to anyone looking to buy new or used high quality vehicles. Going through the paperwork was brief, and all questions were answered. Highly recommend to anyone looking to buy new or used high quality vehicles. Going through the paperwork was brief, and all questions were answered. I rate the dealership highly because I have only had one prior experience, and this one was much easier end not as confusing. More

My husband and I decided to purchase the 2011 Jetta. We went to Balise and initally thought we had a great deal. We decided to get the vehicle from them and went down the next day to sign the papers. We went to Balise and initally thought we had a great deal. We decided to get the vehicle from them and went down the next day to sign the papers. We decided to check out a competitor just for peace of mind. They can back with a better deal but we wanted to stay loyal to Balise. I went to go sign the papers around 5:00pm and by 8:00pm I had not signed anything. To be fair they said there were people ahead of us and we would have to wait, no problem. The problem was having them say ten more minutes and it being an hour. We finally go in to sign the papers, we give them a check for $7500 and have the insurance company send over a binder and then they said they needed some additional paperwork. Why didn't thay tell us during the 3 hour period that they needed something? At that point I was done. It took us 3 days to have someone finally return our call to get our check back. They have been telling us to call that it will be ready and this was back on the 11th of April. We were told to call on the 18th and see if it was ready. They said not until friday the 22nd. My husband just called them again and they said to call back on Monday. We still DO NOT have our money back for a car we never signed for. We ended up purchasing a car last friday from a competitor, at a lower interest rate, and had no problems at all. I would have buyers avoid giving any money until AFTER the papers are signed. More

The overall experience was great. The service was very good . The people I worked with were friendly, informative and persuasive. Im very happy with the car and it's a beautiful fit. They made me feel ver good . The people I worked with were friendly, informative and persuasive. Im very happy with the car and it's a beautiful fit. They made me feel very comfortable and did all they could. Balise was amazing! More

Great dealership!!! This was my second experience with them and I would go back AND recommend my friends! The facility is bright and clean and the entire staff is warm and friendly. I truly feel like fam them and I would go back AND recommend my friends! The facility is bright and clean and the entire staff is warm and friendly. I truly feel like family. When I go back in for service I am recognized and greeted with a smile. More

Volkswagens are infamous for their "quirks" and, unfortunately, mine has been extra quirky. While the purchase of my vehicle was seamless, I have spent a lot of time in the service department and, unfortunately, mine has been extra quirky. While the purchase of my vehicle was seamless, I have spent a lot of time in the service department for various repairs--most self-inflicted (thank you, potholes!). You will not find such honesty and respect anywhere else. From the beginning, Cliff has been my go-to adviser. The first time I brought my car in with a problem, the repairs were quite extensive. Cliff called me almost daily with updates and to answer any questions I had. I was constantly calling him and I'm sure I was quite a pain, but I never sensed ANY sort of frustration. Cliff and the rest of the Balise crew treat you like family and when I was rear-ended, Cliff was the 2nd person I called (after the police, of course!) to see if they could do the repairs. I cannot thank Cliff enough for all of his hard work, honesty and patience. Even now that my car is out of its warranty, I continue to bring it to Balise for repairs and maintenance because I know my car will receive top-notch service and I will be treated with the utmost respect. Forget Scott and Speedcraft--if you want your VDub taken care of, take it to Balise! More

I am never disappointed by my service from Balise. I bought my car from Balise and have been bringing it back for service ever since. I have always recieved the best customer service--they treat me like bought my car from Balise and have been bringing it back for service ever since. I have always recieved the best customer service--they treat me like family and always make sure that my car is in top shape. Even at routine oil changes, they are checking for other problems and several times have brought up other issues that I wouldn't even have noticed. When I take my car to Balise I know that they are looking out for me and that my car is always going to be safe on the road. More

The service I received was satisfactory and completed in a reasonable amount of time. I chose this dealership because of it's location as it is close to my place of employment. I was not disappointed and w a reasonable amount of time. I chose this dealership because of it's location as it is close to my place of employment. I was not disappointed and will bring my vehicle back for future services. More

I found a car I was interested in seeing on the internet and decide to go to Balise to take a look at it. When I got there I walked in and was greeted with a smile. Yaris (our salesman) was more than happy and decide to go to Balise to take a look at it. When I got there I walked in and was greeted with a smile. Yaris (our salesman) was more than happy to answer all of my questions and I never felt pressured to buy something.He offered me a more than fair price for my trade in and had the car I wanted for what I wanted to pay. I bought a great used car that my wife and I are very happy with it. More