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Balise Volkswagen
West Warwick, RI
324 Reviews
Here at Balise Volkswagen, we believe that the reason for our reputation as a trustworthy new and used car dealership for drivers from Warwick to Providence, Wakefield, Cranston, Pawtucket, RI, and Attleboro, MA goes beyond the new and used cars, services, parts and auto financing we offer. We think the explanation is two-fold: professionalism and transparency.
The professionalism encompasses the knowledge of our team as they answer your most detailed questions about new Volkswagen models like the Jetta, Passat, Atlas, Atlas Cross Sport, Golf and Tiguan. Rather than push you toward the largest inventory on the lot, they are trained to ask the right questions to help you decide which Volkswagen model is right for you. You’ll also experience the Balise professionalism, with a New England flair, from the highly trained technicians who diagnose and repair your vehicle in our car service and maintenance center in West Warwick. Sure they work on your car, but they work with you.
Transparency means that we are completely up-front by offering free, online vehicle history report with every used car we sell. The Balise team really wants to make sure you are getting exactly what your want. That’s why it’s so easy to send a message directly to our General Manager or to leave comments on our Google page. Quality goes hand-in-hand with the Volkswagen name, so we take great pride in the integrity of the vehicles we sell, and in our relationships with the people of Rhode Island.
The history of the Balise Auto Group is one of a family owned and operated business. As a local dealership and part of that respected entity, Balise Volkswagen is able to offer competitive rates, an ample inventory, and continuously trained staff to meet the needs of our friends and neighbors in the Warwick area.
See why more customers buy with Balise Volkswagen or come by to find out how our team of auto finance experts can create a car loan or Volkswagen lease that meets you on your terms. Or order your Volkswagen parts online without ever needing to leave home. Our goal with every interaction is to exceed your expectations with professionalism, transparency and the quality which defines the Volkswagen brand.
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Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 324 reviews
December 16, 2012
Recently I bought a new jetta from Nancy. I knew exactly what type of jetta I wanted. The price and the service was great. I have dealt with Nancy in the past and as always it was an easy and pleasant exp what type of jetta I wanted. The price and the service was great. I have dealt with Nancy in the past and as always it was an easy and pleasant experience. More
by rd387
Employees Worked With
Nancy
December 15, 2012
Very friendly and very easy to deal with. He was informative, genuine, and knowledgable. I would absolutely recommend Mr. Martinez to family and friends. Very stress free process. informative, genuine, and knowledgable. I would absolutely recommend Mr. Martinez to family and friends. Very stress free process. More
by Cmg23
Employees Worked With
Yaris martinez
November 01, 2012
After spending many weeks shopping for a new car/Suv I ended up purchasing a VW Tiguan from Balise in Warwick. I had a very pleasant experience with the staff and my sales person, Dennis, whom I would st ended up purchasing a VW Tiguan from Balise in Warwick. I had a very pleasant experience with the staff and my sales person, Dennis, whom I would strongly recommend. After hearing about my experience at the dealership, my employer and a close friend ended up purchasing VWs and were also very happy with the transactions. More
by Inghannon
Employees Worked With
Dennis Holley/ Michael Katsounakis
October 31, 2012
Was going to buy a used VW from Balise VW I saw on their website. Called to see if it was available. I was told by Shelly Higgins that it was available and I scheduled a test drive for that Saturday. I happ website. Called to see if it was available. I was told by Shelly Higgins that it was available and I scheduled a test drive for that Saturday. I happened to be in the area (on Thursday) and thought I would stop by and see the car early. When I arrive I was told that it was in the repair shop and wouldn't be ready for a week.I asked why I was told that it was ready and they said "She didn't know" I was told not to come in on Saturday and the sales manager promised that I would be told when the car was ready. I followed up on the car a week later and once again Shelly Higgins told me that it was still being worked on and "would be sure to let me know" . I waited a told of 3 1/2 weeks before finding out that the car had been sold. I was NEVER told that the car was ready like promised. I never even received an email or call saying the car was sold. The Response from Basile "I am sorry and we have other cars available". There customer service is terrible and I would NEVER do business with them. The car is still on the website and I don't think they really care about their customers. IF you look for a car with them please keep this in mind. I don't want anyone's time wasted like mine. Bottom like DON'T BUY FROM BALISE VW More
by mnbvcxz1234
Employees Worked With
Shelly Higgins
October 21, 2012
Terrible experience - I do not recommend them, will never buy from them, and may not even buy a VW because of them. We negotiated the price of the used car (overall, not a bad experience), but as soon a buy from them, and may not even buy a VW because of them. We negotiated the price of the used car (overall, not a bad experience), but as soon as we negotiated the price, I did a little research and wanted to finance on my own. They immediately started stonewalling, begging, and then added a 5-day wait to purchase due to "internal" policies. I've owned about 6 cars in my life and this is the only dealer that has ever done this. It was pathetic and unsatisfactory. Speedcraft VW is a few miles south and while I didn't buy from them yet, they're another option close by. More
by a1d3eee
Employees Worked With
Yaris, Chuck
October 21, 2012
Very good experience buying a car. Christopher was our sales rep and he was ver peasant and professional. He took care of every detail and ensured we understood the new car's features. I would buy from C sales rep and he was ver peasant and professional. He took care of every detail and ensured we understood the new car's features. I would buy from Chris again. More
by LEM617
Employees Worked With
chris and lilly
October 04, 2012
I recently bought a 2013 Passat from Balise and Wade and the managers really made this my best experience ever buying a car. I was recommended to Balise from another happy customer. the managers really made this my best experience ever buying a car. I was recommended to Balise from another happy customer. More
by wlabore
Employees Worked With
Wade Murray
September 28, 2012
Dennis gave me a good deal on my new Jetta. He was honest and forthcoming on the phone. The price he quoted me was the price I got when I went into the dealership. He explained on the phone the total price o and forthcoming on the phone. The price he quoted me was the price I got when I went into the dealership. He explained on the phone the total price of the vehicle, including taxes and fees, so I knew the bottom line when I went in. I applied for financing on the internet, so everything was quick and easy. More
by Alesse
Employees Worked With
Dennis Holley
September 28, 2012
I've never been a fan of dealerships and I bought my fair share of new cars over the years, however I've never been treated so well as when I bought my new Passat. I worked with Chris Richard over at Balise share of new cars over the years, however I've never been treated so well as when I bought my new Passat. I worked with Chris Richard over at Balise Volkswagen and he was very professional. He took the time to answer all my questions and I have no problem telling all my friends and family to go see him for there next car. He was a pleasure to deal with. Thank you! More
by ldav915
Employees Worked With
Chris Richard
September 24, 2012
I have always loved the Volkswagon Jetta, but thought it would be impossible to afford. Nancy Mancini at Balise VW in Warwick was so pleasant to work with, she spent her whole day with me finding me a Jetta would be impossible to afford. Nancy Mancini at Balise VW in Warwick was so pleasant to work with, she spent her whole day with me finding me a Jetta I could afford. She was patient yet efficient and was really a nice woman who really knew her cars. I would definitely return there for my next car due to my terrific experience! More
by Nsarault
Employees Worked With
Nancy Mancini
