Balise Volkswagen

PLEASE!!! If you value your time, money, or peace of mind at all do not waste it is with these people. I purchased a 2013 certified pre-owned Jetta Sportwagen from Balise about 2 years ago. The sale went per at all do not waste it is with these people. I purchased a 2013 certified pre-owned Jetta Sportwagen from Balise about 2 years ago. The sale went perfectly, and at the time I THOUGHT I was getting a nice car for a decent price. Less than 2 months after I drove off the lot I noticed a leak going into my trunk space and pooling up in the spare tire well and a rattle coming from the sunroof. They tightened a couple bolts and allegedly fixed the leak which was supposedly just a clogged drain pipe from the sunroof. A few months later I noticed the problem was persisting and getting worse so I brought it back again, and again they said they fixed it. To make a VERY long story short, between the months of December 2018 and July 2019 I had to bring my car back on 6 separate occasions and it was in their garage "under repair" for over 60 days in only 8 months, all for the same problem with the sunroof flooding my car with water. They claimed to have done multiple 8 hour water tests and could not find any leaks....my father and I took my car home that day and conducted our own test in the driveway and found exactly where the water was gushing in from in under 10 minutes. On multiple occasions they lied to me claiming repairs were made that very clearly were not, right down to a simple oil change. The interior of my car has also suffered, being taken apart and sloppily put back together multiple times. The service rep I interacted with the most was dismissive, inattentive and very condescending about my concerns. Claiming they steam cleaned and throughly dried the carpeting only to get there and find the car sitting in the lot, fogged with condensation and the carpets filthy. The service manager only seemed to want to intervene when I brought my father with me and he was forced to. The list goes on and on but my last visit really put me over the edge. My warranty is now up and the problem with the sunroof continues. When I went back a week ago they were willing to fix it still but she claimed that there was nothing they could do for me as far as temporary transportation, as I was no longer under warranty, EVEN THOUGH this is an ongoing problem that they've had multiple opportunities to fix. I work 2 jobs at over 50hrs a week and cannot be inconvenienced and without a car for an unforeseen amount of time (one repair visit once took 34 days). As I no longer have the time, patience or money to continue this fight I've been in contact with my attorney and the Attorney Generals office and hope to be protected under the lemon law. Please think twice before engaging with such dishonest and inconsiderate people. More

I am very happy with the service from Balise Volkswagen. Robert Wilson is excellent with customer service making the process very easy. I purchased my first car from Robert last year and just recently purch Robert Wilson is excellent with customer service making the process very easy. I purchased my first car from Robert last year and just recently purchased another car from Robert. Both times I had very good experience and would recommend seeing Robert for your next vehicle purchase. Thank you! More

Bob Wilson at Belise VW was awesome! Answered all my questions and got me onto the car I wanted at the pice I needed, great! questions and got me onto the car I wanted at the pice I needed, great! More

awful dealership. do not give a xxxx, just want a sale. do not make keys on site and not required to give you a duplicate. could not answer why sales does not tell you this. a true fly by night outfit with do not make keys on site and not required to give you a duplicate. could not answer why sales does not tell you this. a true fly by night outfit with bush league sales and service. they also do not tell you what is needed to.prove residency. just want the sale, get you a plate and your on your own never seen such rudeness More

I would like to thank Al Cacchiotti (Service Advisor) at Balise VW in West Warwick. He took excellent care of us when in need. We purchased a New 2091 Atlas SEL R-Line from another dealership in RI. Had Balise VW in West Warwick. He took excellent care of us when in need. We purchased a New 2091 Atlas SEL R-Line from another dealership in RI. Had nothing to do with Balise VW, it was due to the availability of the specific vehicle we wanted. Unfortunately, the dealership (Shi#craft) we purchased the Atlas from could not fix or basically was not willing or able to fix the shaking issue we were having when the vehicle approached 65 - 70 MPH which had been an issue since the day we purchased the vehicle. I called Balise in desperation to see if they would take a look and correct our problem. Without hesitation, they took the vehicle in the very next day and provided the correction needed and the vehicle is now driving smooth as it should have from the beginning. Long and Short - Go to Balise VW for your next purchase. Service is everything and these guys have it. Clean Facility, Knowledgeable Staff, Excellent State of the Art Service Department. Shi#craft has none of this. Thank you again Al. Greatly Appreciated. Rick R. More

Excellent easy process. They went over and above to make sure I received what I needed. I was unsure about my decision to buy at this time but they worked so well with me and were so efficient I just moved sure I received what I needed. I was unsure about my decision to buy at this time but they worked so well with me and were so efficient I just moved forward and drove my new car home. More

Don’t buy a car cash here, buy it from a dealership that appreciates the business. Complained I had cash instead of a check. Lazy appreciates the business. Complained I had cash instead of a check. Lazy More

Watch what you sign! Empty promises ! Zero stars! This dealership is the worst place to buy a car! Don't ever even trust them ! They not only make promises that they won't deliver, but they ignore yo This dealership is the worst place to buy a car! Don't ever even trust them ! They not only make promises that they won't deliver, but they ignore your emails, requests, and phone calls ! They are horrible ! ! ! The manager Mike M. ?? With his social skills ? He shouldn't even be a manager at all! I was told by him that the GM .. Peter B was going to call me and it never happen! Jr just brushed me off! I have tried numerous times ! Left voice messages and emails ! They have made so many promises on a 2016 BMW that I purchased there! I paid asking price for it ! Didn't get a deal either! They just didn't do what they promised ! Terrible people to buy a car from !!!! I have heard this so many times by others since ! Buyer beware !!! More

Sales Great sales consultant & business manager experience. Both sales & closing sales process went smoothly. This is my fourth time dealing with a Balise d Great sales consultant & business manager experience. Both sales & closing sales process went smoothly. This is my fourth time dealing with a Balise dealership.Would recommend Balise Volkswagen More

Couldn't've gone better. This was my first dealership purchase and I didn't really know what to expect. It was unfamiliar but Bob was knowledgeable and very helpful. He was re This was my first dealership purchase and I didn't really know what to expect. It was unfamiliar but Bob was knowledgeable and very helpful. He was respectful of my budget and did not let me feel bad about my cluelessness. I was surprised and glad that everything went so smoothly and easily. Overall a great experience. Plus I love my new car! More