Balise Toyota of Warwick

Service dept has always been great however sales department is lacking bought 2 vehicles in the past from them shame on me but will try another dealer in future will buy a Toyota again department is lacking bought 2 vehicles in the past from them shame on me but will try another dealer in future will buy a Toyota again More

Our salesman Emmanuel was great. He was very knowledgeable about the vehicle I was interested in and treated my family kindly and professionally. He was very knowledgeable about the vehicle I was interested in and treated my family kindly and professionally. More

Excellent customer service, fast and efficient with the documents, knowledgeable sales rep and service provided. documents, knowledgeable sales rep and service provided. More

Jonathan is the Best! Really knows his vehicles. Very helpful and respectful. Go see him! He will make your experience worth the drive! Really knows his vehicles. Very helpful and respectful. Go see him! He will make your experience worth the drive! More

Great buying experience ! My sales person Mike was very transparent. No pushy upselling, just a bottom line price I could live with. I appreciate the no hassle sales proce My sales person Mike was very transparent. No pushy upselling, just a bottom line price I could live with. I appreciate the no hassle sales process. My vehicle was ordered from Toyota and I was kept informed every step of the way. Transaction was quick and easy when my new Tacoma arrived. More

Extremely friendly and honest! The salesman went out of his way to ensure all our needs were met! He was also awesome with my son and very personable! The salesman went out of his way to ensure all our needs were met! He was also awesome with my son and very personable! More

Worst experience ever went in to buy a truck found what I wanted I was a cash sale they set a price when I went to sign papers the price went up the salesman gave me a xxxxxxxx story but I agreed to meet him wanted I was a cash sale they set a price when I went to sign papers the price went up the salesman gave me a xxxxxxxx story but I agreed to meet him half way even though we agreed on a price this was on a Sunday he said I could take it today I called my friend who’s an insurance broker he said I needed confirmation from my company which I could not get because they were closed on Sunday the salesman said he would call the company he could get it I went to finance department and asked him if they got it touch with insurance company he said we’ll do it after you sign the papers and transfer your registration to make a long story being a cash deal I would have driven off a $80,000 truck with no insurance all they want to do is sell you a vehicle and they have no respect for the customer the high pressure and fast talking did not work with me I walked out I have bought many cars and trucks being in business and helping my children and grandchildren buy vehicles this is the worst experience I ever had buyers be warned great product the worst customer experience More

Customer service is a disaster. They wasted my time today. No truck to test drive, no answer on financing, tried to get me to drive trucks I did not want, high-pressure sales. Rude They wasted my time today. No truck to test drive, no answer on financing, tried to get me to drive trucks I did not want, high-pressure sales. Rude head manager. There is no reason to go there; many more Toyota dealers in RI. Not far drive to North Kingstown or East Providence. More

Came in for advertised 4Runner. Spent over 4 hours at the dealership. Finalized everything. We called the insurance company the next business day, and received 3 calls from dealer Spent over 4 hours at the dealership. Finalized everything. We called the insurance company the next business day, and received 3 calls from dealership to get insurance verification (pressure). Had info by the end of the day. Told truck would be set to go 3 days later. Called them on third day, dealership could not tell me it was ready and never called me back. Called them after 3 hours, got salesman, and he said he couldn’t get my military plates because he did not have my DD214. Never told me earlier. Got regular plates , but was disappointed. One hour later I can pick it up. Had to ask for extra keys (oh, yeah we have them), told truck would have full tank (nope, less than 1/2). Got out of there and will not return. More

Horrible customer service. Cars are reliable but cannot count on customer service to do a good job. Cars are reliable but cannot count on customer service to do a good job. More