Balise Toyota of Warwick

What a bunch of car salesman...old style, high pressure, What a bunch of car salesman...old style, high pressure, see through. Just terrible. Can't even look at a car without the manager coming over to h What a bunch of car salesman...old style, high pressure, see through. Just terrible. Can't even look at a car without the manager coming over to harrass me before I left. Liked the camry, just waiting for a check that will be in next week. I will not return there for purchase. Wants me to put $500.00 down like there may notbe any camry's left when I return next week. See through xx. Burnt out used up sales managers. More

I decided to purchase a new minivan late March of 2012 after finally saying farewell to my 2005 Dodge Grand Caravan SXT, which I had purchased new from Bald Hill Dodge in Warwick,RI. I had been in the mar after finally saying farewell to my 2005 Dodge Grand Caravan SXT, which I had purchased new from Bald Hill Dodge in Warwick,RI. I had been in the market for a new Toyota minivan, specifically the 2012 Toyota Sienna. Instead of going back to Bald Hill Dodge and purchase another Dodge/Chrysler minivan (I've never had an issue with my previous 05 Grand Caravan), I decided to go check out Balise as I was told by a friend of mine that currently works in the Service department, to come check out her company's dealership. Without hesitating, I scheduled an appointment, and came in the same day to look at a 2012 Sienna at your Warwick, RI location. I knew I was definitely going to buy a new minivan, but was going to shop around first (as would anyone, in this day and age). It was a typical busy, end of the month Sunday at your location so it took about 15-20 minutes for me to get paired up with a salesperson, which wasn't a problem at all. After I was paired with a salesperson we went and test drove several trims of the Sienna. There was a limited supply of Sienna's (in the color and trim I liked) at this location but I decided to work with the salesperson. When we finally decided on a specific vehicle, it was not available in the color I had wanted, so I was given the option of getting it shipped from a different location. No biggie. Then we began discussing a price for the vehicle. Instead of my salesperson going back and worth continuously with one of the financial managers, one of the financial managers came and spoke to me directly. He tried to sway me to purchase the color they had at their location, so I agreed but asked if they could reduce the price since Sky Silver wasn't the color of my choice, as I wanted the Predawn Mica Grey. Then the financial manager began to accuse me of calling him a "liar", when I had never implied this at all, or even said anything close to that. He began to say that he would rather not sell any vehicle to me because he doesn't like being called "a liar". I was ready to purchase a vehicle that day as I had the down-payment with me, but when he told me he doesn't want to sell me any vehicle, I said thank you to him and left the dealership. Before I left my salesperson said that if I changed my mind and wanted the vehicle at that price, to give him a call. The next morning, I received a call from Balise Warwick RI from a lady that apologized for the misunderstanding and disrespect from the financial manager yesterday, and encouraged me to come back and talk to the General Manger. Although I didn't want to, after the lack of respect I received yesterday from the financial manager, I decided to give Balise another chance. The next afternoon, I went to Balise and the receptionist (also an old friend of mine that was surprised to see me) talked to the General Manager, William Comastro and he invited me into his office. The General Manager was very kind and polite at first and apologized for the behavior of his financial manager, reassuring me that he wanted my business. He assigned me a new salesperson (Anthony), who was very polite and considerate. My wife and I, went with Anthony to take another look at the Silver 2012 Sienna, and decided that we would just take the vehicle in this color variation. We went back into the General Manager's office and began to discuss the pricing. I asked for the best pricing that he could give me and the GM told me $32,200. I had told him, that I came in yesterday and I was given $31,500 by the financial manager and my salesperson. He went and talked with the financial manager. He returned and told me that the price is no longer valid. I told him that my salesperson and told me to give him a call tomorrow if I wanted the pricing. He apologized and said he cannot give me that pricing. He then said he would do $32,000 and then when I had told him I cannot do $32,000 when they had quoted me $31,500 yesterday, he said he could do $31,750 at the absolute lowest. I asked William what the pricing for a factory Toyota remote starter was and he called the Service dept. and gave me a price of $695. I said that I would do the $32,000 if they would include the remote starter for free. William called up Service once again and asked for the cost to the company for the remote starter. After writing down something on the paper, he agreed to the $32,000 pricing and we shook hands and made the deal the same exact day. I filled up all the finance documents and took delivery of the vehicle that same day, April 1, 2012. Unfortunately, William told me that the Service Dept. was closed and they would have to install the remote starter another time. So I scheduled an appointment for Tuesday, April 3rd. When I came in that day I asked the Service representative if there would be a separate key fob for the remote starter and she said, yes, since this was a aftermarket remove starter. She told me that only factory remote starters have the remote starter built into the original key. Surprised, I asked her how much the factory starter was and she had told me $695. I told her that it must have been a mistake and it should be a factory remote starter that needs to be installed, not aftermarket. She said, I would need to speak to my salesperson regarding this. So I immediately looked for Anthony, but was unable to find him, due to him being in school that day. I found the General Manager I spoke to yesterday, William and he greeted me and asked how the vehicle was. After I had told him that the Service Dept. said they were told to install an aftermarket remote starter, and that we agreed yesterday to a Toyota factory remote starter, he said no. And began to tell me that they are the same thing. He told me that if I really wanted to have a factory remote starter installed, I would have to pay $695 additional to what I paid yesterday. I told him that we had agreed on a factory remote starter, and that was not part of the deal. Frustrated, I even said I would pay the difference between the aftermarket and factory remote starter, and he replied, "No, we are done with this conversation. The deal is already made". While I was talking to him he, disrespectfully walked away in the middle of our conversation. I was absolutely disgusted at his level of respect. I decided that day that I would never buy another vehicle from Balise again, as this General Manager tricked me into purchasing the vehicle. I was going to purchase another vehicle for my daughter after I had purchased the van, but after the way William Comastro rudely walked away in the middle of the conversation, I will NEVER buy a vehicle from Balise again. I am sorry to say this. I know you've done a lot to make this company what it is today, but the way William treated me, I can never recommend Balise to anyone and will instead tell them to shop somewhere else. I apologize for this long comment, but I felt you should know this. More

Sales Person Bob Cipriano was very knowledgeable and helpful in making my decision to purchase my new Toyota Camry. he answered all my questions. Josh handled all my finances and paperwork. Mr. Richie t helpful in making my decision to purchase my new Toyota Camry. he answered all my questions. Josh handled all my finances and paperwork. Mr. Richie took the time to explain all the features of my new car very effectivly. More

Buying at Balise Toyota was the BEST!! car buying experience I have ever had!!!! My salesman Norman made it very pleasant and was not pushy at all. I would recommend all of my friends and family to b experience I have ever had!!!! My salesman Norman made it very pleasant and was not pushy at all. I would recommend all of my friends and family to buy at Balise Toyota!! More

Vehicle I traded in ended up on their used car lot with the odometer rolled back. Pity anyone that buys any of their used cars. If you bought a use car there, contact previous owners as carfax doesn't sh the odometer rolled back. Pity anyone that buys any of their used cars. If you bought a use car there, contact previous owners as carfax doesn't show all! Had vehicle in for a timing belt service. Since it was 13 years old and 130k miles, I demanded that a complete timing belt kit(t-belt, crank/cam/valve cover...gaskets/seals, waterpump, idler/tensioner pulleys & spring....) be used. Of course, they cut corners and left out half of the new parts that I requested. Will never bring a car in for service there again. More

This is my 3rd purcahse from Balise! Great dealership, very accomodating in the event of having service appointments and a friendly team! I did not give a "5" on overall experience ONLY because we were th very accomodating in the event of having service appointments and a friendly team! I did not give a "5" on overall experience ONLY because we were there for 6 hours. The managers per salesmen was low and it was a Saturday, so there were delays in processing my purchase. More

I went here with little hope of buying a car. I had been promised so many things by other dealers only to be let down in the end.I am a single mother and needed a reliable car for my family, but my credit i promised so many things by other dealers only to be let down in the end.I am a single mother and needed a reliable car for my family, but my credit is less than par. I was amazed by how helpful everyone was and the outstanding customer service I recieved from Elizebeth the first person I spoke with to Gordy my sales person that helped me through the whole process while keeping the faith and to Mark that was able to do what I feared would be impossible ....get me into a car! Thank you all for the most wonderful experience I have ever had. God Bless. More

I had leased a 2011 Toyota Camry at Balise from Alex Shtutin. I just wanted to take the opportunity to express my gratitude for the friendliest and most professional manner your dealership extended to m Shtutin. I just wanted to take the opportunity to express my gratitude for the friendliest and most professional manner your dealership extended to me. I have to admit that leasing a car at Balise Toyota with sales professionals such as yours was one of the most gratifying experiences I have had. My salesperson Alex took his time with me and was patient - to make sure I got the right car for my needs and my taste. The finance department was a pleasure to deal with as well. I never felt pressured. He took me through the financial contract with expert care and professionalism. I can honestly say that I would not hesitate to return to Balise Toyota to purchase or lease another vechile in the future. Thank you for a wonderful deal and experience. Natalya More

I am the kind of person that dreads the car-buying process so after A LOT of online research and a few family and co-worker referrals, I went to Balise. I had seen the Rav 4 and I was interested in it process so after A LOT of online research and a few family and co-worker referrals, I went to Balise. I had seen the Rav 4 and I was interested in it but had a lot of questions. I usually drive a coupe or small sedan and I was looking for more room but easy to drive. The salesman, Sam, was really knowledgable and was able to explain things to me in real life terms and not just car dealer-speak. Every silly question I had was answered right away and I ended up leasing the Rav. He never made me feel rushed or pressured which made it so much more stress-free than I expected. Even the finance guy, Marc (I think it was), was really helpful. I'm totally glad I went to Balise and I would recommend it to anyone. More

I have been there with my friend to check their Pre-owned car. Sales man was very nice. But the sales manager was very bad. He even didn't know how to talk with the customer. He was old but really don't know car. Sales man was very nice. But the sales manager was very bad. He even didn't know how to talk with the customer. He was old but really don't know anything about customer service. I m surprised how toyota made him sales manager because according to me he is uneducated, unethical and egoistic person who dont have manners. I will never go there again and never recommend to any of my University friend. More