Balise Toyota of Warwick

First of all, they treat every single client as a number, they didn't even offer a drink or let u settle down, they went straight into the sales talk. Secondly, I left a deposit for a brand new 2013 Rav4, they didn't even offer a drink or let u settle down, they went straight into the sales talk. Secondly, I left a deposit for a brand new 2013 Rav4, they promised the time frame to wait was one week, but they didn't even tell me the progress on locating the car after one week. The salesman didn't even give me his business card, so I have to call their main number to find out. Worst Client Service ever, I will not recommend any one to buy a car from this dealer. I finally, withdraw my deposit, and walked away from this dealer and never look back!!!!! More

My husband and I both purchased vehicles from this dealership within the last few months - an FJ Cruiser and a Camry. We dealt with the same sales staff for each purchase and couldn't be happier with dealership within the last few months - an FJ Cruiser and a Camry. We dealt with the same sales staff for each purchase and couldn't be happier with the experience. The new dealership is fantastic! The service area is so comfortable. We strongly recommend Balise! More

I recently purchased a 2013 Toyota 4Runner from Balise Toyota and had a fantastic experience. My initial contact was with Erick Nelson, who greeted me with a warm smile, took the time to inquire as to wh Toyota and had a fantastic experience. My initial contact was with Erick Nelson, who greeted me with a warm smile, took the time to inquire as to what I was looking for, provided me knowledgable insight into the current programs from the factory, and the inventory in stock (both Highlander and 4Runner). Erick then set me up with Bob Cipriano for the opportunity to test drive both vehicles. Bob was EXTREMELY knowledgeable on the vehicles, pointing out every feature and tailoring the test drive to show off the attributes that were important to me (4 wheel drive, downhill assist, turning radius, etc). It was encouraging to hear that Bob actually owned a 4Runner and could speak to how the vehicle would perform once I drove it off the lot in different conditions. Bob provided a stress-free purchase environment, answered all my questions thoroughly, and most importantly made my wife and I comfortable. In the future there is no other salesman I would give my business to other than Bob. After making a determination to move forward with the purchase, Josh Barbosa was able to secure me a very competitive finance rate and walked me through the financial paperwork painlessly without a lot of up-sell. Since my decision to purchase - Balise was able to put leather into the vehicle, install the accessories I required, and transfer my registration from Nissan (traded in a lease) to me all within 5 business days. In the end all three individuals treated me with a high level of professionalism, didn't waste my time with a bunch of dealer BS, and offered me an amazing deal that beat all other Toyota dealers in both purchase price, interest rate, and trade-in value. I highly recommend Balise Toyota to anyone in the market for a new vehicle. More

I recently bought a Toyota Sienna at Balise. It was a great experience. My sales person, Harry, was a pleasure to work with and the finance manager Marc, was extremely helpful and informative. great experience. My sales person, Harry, was a pleasure to work with and the finance manager Marc, was extremely helpful and informative. More

I HAD A PERFECT EXPERIENCE I PURCHASED A 2011 TUNDRA WITH VERY LOW MILES FOUND IT ON THE BALISE TOYOTA WEBSITE PRICE WAS JUST RIGHT AND THE OVERALL BUYING EXPERIENCE WAS JUST PERFECT AND NOW I ALSO HAVE MY VERY LOW MILES FOUND IT ON THE BALISE TOYOTA WEBSITE PRICE WAS JUST RIGHT AND THE OVERALL BUYING EXPERIENCE WAS JUST PERFECT AND NOW I ALSO HAVE MY TUNDRA SERVICED AT BALISE THAT ALWAYS A VERY NICE EXPERIENCE THE PEOPLE ARE ALWAYS FRIENDLY AND KNOWLEDGEABLE I WOULD RECOMEND THEM TO ANYBODY TO BUY A VEHICLE OR SERVICE A CURRENTLY OWNED VEHICLE. More

The sales manager Eric was very patient with me and very nice. They are very fair on pricing too! Edwin was a great salesperson and had a great attitude I would definitely come to Balise again ! nice. They are very fair on pricing too! Edwin was a great salesperson and had a great attitude I would definitely come to Balise again ! More

It was a great all round experience...better than any I have seen in my 30 years ...thanks to all that were so accomadating during my purchase and after have seen in my 30 years ...thanks to all that were so accomadating during my purchase and after More

The salesmen are willing to pass around clients personal information to each other. This was a direct violation of my policy. When reported, I was given an apology and asked not to tell anyone. Presumedly s information to each other. This was a direct violation of my policy. When reported, I was given an apology and asked not to tell anyone. Presumedly so they can sweep it under the rug. More

What a bunch of car salesman...old style, high pressure, What a bunch of car salesman...old style, high pressure, see through. Just terrible. Can't even look at a car without the manager coming over to h What a bunch of car salesman...old style, high pressure, see through. Just terrible. Can't even look at a car without the manager coming over to harrass me before I left. Liked the camry, just waiting for a check that will be in next week. I will not return there for purchase. Wants me to put $500.00 down like there may notbe any camry's left when I return next week. See through xx. Burnt out used up sales managers. More

I decided to purchase a new minivan late March of 2012 after finally saying farewell to my 2005 Dodge Grand Caravan SXT, which I had purchased new from Bald Hill Dodge in Warwick,RI. I had been in the mar after finally saying farewell to my 2005 Dodge Grand Caravan SXT, which I had purchased new from Bald Hill Dodge in Warwick,RI. I had been in the market for a new Toyota minivan, specifically the 2012 Toyota Sienna. Instead of going back to Bald Hill Dodge and purchase another Dodge/Chrysler minivan (I've never had an issue with my previous 05 Grand Caravan), I decided to go check out Balise as I was told by a friend of mine that currently works in the Service department, to come check out her company's dealership. Without hesitating, I scheduled an appointment, and came in the same day to look at a 2012 Sienna at your Warwick, RI location. I knew I was definitely going to buy a new minivan, but was going to shop around first (as would anyone, in this day and age). It was a typical busy, end of the month Sunday at your location so it took about 15-20 minutes for me to get paired up with a salesperson, which wasn't a problem at all. After I was paired with a salesperson we went and test drove several trims of the Sienna. There was a limited supply of Sienna's (in the color and trim I liked) at this location but I decided to work with the salesperson. When we finally decided on a specific vehicle, it was not available in the color I had wanted, so I was given the option of getting it shipped from a different location. No biggie. Then we began discussing a price for the vehicle. Instead of my salesperson going back and worth continuously with one of the financial managers, one of the financial managers came and spoke to me directly. He tried to sway me to purchase the color they had at their location, so I agreed but asked if they could reduce the price since Sky Silver wasn't the color of my choice, as I wanted the Predawn Mica Grey. Then the financial manager began to accuse me of calling him a "liar", when I had never implied this at all, or even said anything close to that. He began to say that he would rather not sell any vehicle to me because he doesn't like being called "a liar". I was ready to purchase a vehicle that day as I had the down-payment with me, but when he told me he doesn't want to sell me any vehicle, I said thank you to him and left the dealership. Before I left my salesperson said that if I changed my mind and wanted the vehicle at that price, to give him a call. The next morning, I received a call from Balise Warwick RI from a lady that apologized for the misunderstanding and disrespect from the financial manager yesterday, and encouraged me to come back and talk to the General Manger. Although I didn't want to, after the lack of respect I received yesterday from the financial manager, I decided to give Balise another chance. The next afternoon, I went to Balise and the receptionist (also an old friend of mine that was surprised to see me) talked to the General Manager, William Comastro and he invited me into his office. The General Manager was very kind and polite at first and apologized for the behavior of his financial manager, reassuring me that he wanted my business. He assigned me a new salesperson (Anthony), who was very polite and considerate. My wife and I, went with Anthony to take another look at the Silver 2012 Sienna, and decided that we would just take the vehicle in this color variation. We went back into the General Manager's office and began to discuss the pricing. I asked for the best pricing that he could give me and the GM told me $32,200. I had told him, that I came in yesterday and I was given $31,500 by the financial manager and my salesperson. He went and talked with the financial manager. He returned and told me that the price is no longer valid. I told him that my salesperson and told me to give him a call tomorrow if I wanted the pricing. He apologized and said he cannot give me that pricing. He then said he would do $32,000 and then when I had told him I cannot do $32,000 when they had quoted me $31,500 yesterday, he said he could do $31,750 at the absolute lowest. I asked William what the pricing for a factory Toyota remote starter was and he called the Service dept. and gave me a price of $695. I said that I would do the $32,000 if they would include the remote starter for free. William called up Service once again and asked for the cost to the company for the remote starter. After writing down something on the paper, he agreed to the $32,000 pricing and we shook hands and made the deal the same exact day. I filled up all the finance documents and took delivery of the vehicle that same day, April 1, 2012. Unfortunately, William told me that the Service Dept. was closed and they would have to install the remote starter another time. So I scheduled an appointment for Tuesday, April 3rd. When I came in that day I asked the Service representative if there would be a separate key fob for the remote starter and she said, yes, since this was a aftermarket remove starter. She told me that only factory remote starters have the remote starter built into the original key. Surprised, I asked her how much the factory starter was and she had told me $695. I told her that it must have been a mistake and it should be a factory remote starter that needs to be installed, not aftermarket. She said, I would need to speak to my salesperson regarding this. So I immediately looked for Anthony, but was unable to find him, due to him being in school that day. I found the General Manager I spoke to yesterday, William and he greeted me and asked how the vehicle was. After I had told him that the Service Dept. said they were told to install an aftermarket remote starter, and that we agreed yesterday to a Toyota factory remote starter, he said no. And began to tell me that they are the same thing. He told me that if I really wanted to have a factory remote starter installed, I would have to pay $695 additional to what I paid yesterday. I told him that we had agreed on a factory remote starter, and that was not part of the deal. Frustrated, I even said I would pay the difference between the aftermarket and factory remote starter, and he replied, "No, we are done with this conversation. The deal is already made". While I was talking to him he, disrespectfully walked away in the middle of our conversation. I was absolutely disgusted at his level of respect. I decided that day that I would never buy another vehicle from Balise again, as this General Manager tricked me into purchasing the vehicle. I was going to purchase another vehicle for my daughter after I had purchased the van, but after the way William Comastro rudely walked away in the middle of the conversation, I will NEVER buy a vehicle from Balise again. I am sorry to say this. I know you've done a lot to make this company what it is today, but the way William treated me, I can never recommend Balise to anyone and will instead tell them to shop somewhere else. I apologize for this long comment, but I felt you should know this. More