Balise Toyota of Warwick

Oil change I have owned a Nissan for a good part of my adult life..... This is the first new Toyota that I have ever purchased. I love my car and was very pl I have owned a Nissan for a good part of my adult life..... This is the first new Toyota that I have ever purchased. I love my car and was very pleased with the dealership during the purchase..... However, I have taken it 2 times to the dealership for oil changes without a problem.... What concerns me is the fact that they don't wash the vehicle and they don't vacuum it out. The Nissan dealership that I dealt with in the past always washed it and vacuumed it out for me this was a complementary service and this is what I actually loved about them...... You would think that with the amount of money I spent on this new Venza, Balise would spend a little extra time showing the customers that they care about their cars......??????? More

A great buy I was very pleased with my experience at Balise Toyota with salesman Harry N. He treated me like a top priority and got me in the car I wanted . I was very pleased with my experience at Balise Toyota with salesman Harry N. He treated me like a top priority and got me in the car I wanted . More

Never had an Experience like this. Just wanted to thank the team at Balise Toyota for giving me a surreal experience at your location in Warwick RI, especially Harry N. He is not only a Just wanted to thank the team at Balise Toyota for giving me a surreal experience at your location in Warwick RI, especially Harry N. He is not only a superb salesman he is a great down to earth person, he will go out and beyond to help you get what you want. Behind him is a dedicated team Sean, Sam, Sherry and Rene, which helped me get the car that I wanted with hardly no money down and a not so great credit score. Thank you again for this experience. More

Customer service at its best.. I recently purchased a vehicle from sales consultant Syed Shah. Upon telling him what I wanted in a truck mpg, price . I test drove both new and use I recently purchased a vehicle from sales consultant Syed Shah. Upon telling him what I wanted in a truck mpg, price . I test drove both new and used trucks...keeping in mind my needs & wants, he kept my best interests a priority and guided me while keeping me focused.. As a first time buyer at Balise, I would highly recommended the dealership.. To quote Syed upon first walking in "I'm here to help you.....not sell you a vehicle" with his help...he sold me my Tacoma. More

Very professional, friendly. Arnold Bennett Mr Bennett was professional and courteous. He handled the transaction very smoothly. I would return for another vehicle and request Mr. Mr Bennett was professional and courteous. He handled the transaction very smoothly. I would return for another vehicle and request Mr. Bennett. Russell W. Crowe More

Greatest experience with a dealer I've ever had He was so helpful and kind and made me a believer. I came in doubtful and he told me he wouldn't let me leave without a car and he stuck to his word. He was so helpful and kind and made me a believer. I came in doubtful and he told me he wouldn't let me leave without a car and he stuck to his word. He helped me out when I thought I had no other options. I was highly skeptical and he reassured me that I was going to leave that lot happy and I did. I already told my friends about the great service he provided. Thank you HARRY of you can read this. More

Corolla S Enjoyed my experience at Balise Toyota with saleman Harry, great personality and knowledgeable. My Corolla S runs like a champ and I haven't had any p Enjoyed my experience at Balise Toyota with saleman Harry, great personality and knowledgeable. My Corolla S runs like a champ and I haven't had any problems with it. More

Paid for oil service and only got oil topped off I WILL NEVER USE BALISE TOYOTA FOR SERVICE AGAIN If there was a choice of ZERO stars, that is what they would get. A day before I was to go away o I WILL NEVER USE BALISE TOYOTA FOR SERVICE AGAIN If there was a choice of ZERO stars, that is what they would get. A day before I was to go away on our anniversary I went to Balise Toyota for oil service, which turned out to be a nightmare, causing me the next day to arrive at my destination 5 hours later. At first it seemed strange that the car was done very fast, I figured that they were not busy, and the service adviser did say that once in queue, it doesn't take much time. When I got into the car I noticed that the service reminder sticker had the wrong milage on it, the adviser went to in the back and got another one and put the correct mileage on it. I left and went to the mall to buy an anniversary gift for my wife and when I returned to my car, and started it, the oil service reminder came on stating that I needed oil service. I called the adviser and he said the technician probably forgot to reset it so he told me how to do it. At this point I was getting suspicious that anything was done. So I opened the hood and checked the oil which looked kinda dark for just having it changed, it was a golden color which I explained to the adviser which he said was normal. I also did notice oil drips around the filler cap indicating that oil was put in. I checked the washer fluid and it was not to the top but was unsure at this time if it was almost full. So at this time I went home and dealt with it in the morning That morning I stopped to pick up washer fluid and had to add over a quart of it to the reservoir to fill it to the top. We were supposed to leave at this time but I felt unsure of what, if anything, was done. So I jacked up the car and opened the door where the oil filter insert goes and carefully removed it and inside was debris and sand, showing it was never opened. I also unscrewed the part that you drain the oil from for the filter, and dirty oil came out convincing me the filter was not changed. I have photos showing all this which I sent to the manager. The service manager said the car must of got missed, but I think not. Oil was added only to top it off, possibly a 1/2 quart at the most. How does that happen, unless intentional? Because if it was a mistake, the guy would of added a lot more oil if he had changed it, not just a small amount. I went to another Toyota dealer that morning and received an oil/filter change. When I checked the oil on the dip stick, it was almost clear, not golden at all, convincing me that the oil change at Balise was just a top off job. Of course the service manager was apologetic and offered me 2 free oil changes and a refund and free pick up and delivery of my car. Nice jester, but no thank you, who knows what kind of service that the car will need when I get it back, how could I possibility ever trust them. So, what I would do if you go there is ask to watch the work that is being done, and see what you are paying for. More

excellent service I would recommend this dealership to everyone. My experience at Balise was great and the service from Harry N. was also excellent. Very satisfied with I would recommend this dealership to everyone. My experience at Balise was great and the service from Harry N. was also excellent. Very satisfied with my purchase. More

a wonderful experience I got my Toyota Corolla from Balise Toyota . I had a pleasant time with my buying experience. My sale person Harry Nguyen is very friendly and knowle I got my Toyota Corolla from Balise Toyota . I had a pleasant time with my buying experience. My sale person Harry Nguyen is very friendly and knowledgeable about with the Corolla. The finance manager Charlene Bianco is very helpful with the paperwork. I came in to buy a car and drove it home on the same day. I also liked the service department, I will be coming there to do my oil change in the future. I will definitely buy a car from Balise Toyota again, thank you Harry and Charlene. More