Balise Subaru of Hadley - Service Center

I had made an 10am appointment and was told it would take 30 minutes. After an hour and a half my car was finally brought in, once in the shop my service only took 25 minutes. If someone had acknowledged the 30 minutes. After an hour and a half my car was finally brought in, once in the shop my service only took 25 minutes. If someone had acknowledged the wait, or simply told be they were behind I would understand but I was left waiting in the waiting room just shy of 2 hours for an oil change. More

Prompt, helpful and always very nice to deal with! Good quality work as well. Thanks! Good quality work as well. Thanks! More

They are alway friendly and helpful and straight forward with explaining the services.They are on time with minimal wait time.The waiting area is always clean and comfortable and well stocked with drinks. with explaining the services.They are on time with minimal wait time.The waiting area is always clean and comfortable and well stocked with drinks.I travel an hour and it is well worth it to get quality service I can trust .I’ve been a customer for well over 8 years and always satisfied with my cars and services More

An hour and a half plus for an oil change when I had a scheduled appointment? Not good! scheduled appointment? Not good! More

Pleople were very nice, waiting area comfortable, my car was serviced and handled well. I left there happy! was serviced and handled well. I left there happy! More

I was grossly misled about tire replacement policy and was not advised to replace dangerously worn tires in a timely fashion. To top it off, I was given a wildly expensive repair estimate; I had the same was not advised to replace dangerously worn tires in a timely fashion. To top it off, I was given a wildly expensive repair estimate; I had the same work done elsewhere for more than a $1,000 less. I wrote the service manager and have never heard back. I will steer well clear of their service department going forward. More

The service dept was great. Met with the finance person who was very informative. Thanks Met with the finance person who was very informative. Thanks More

We've been delighted by the service for our 2018 Forester. During our most recent service appointment to fix our air conditioning, the team at Subaru was well familiar with the problem: chipmunks. Forester. During our most recent service appointment to fix our air conditioning, the team at Subaru was well familiar with the problem: chipmunks. And their technician figured out how to remove (yuk) animal debris, found the wire said varmint had gnawed through, and reconnected the line. Et Voila, air conditioning is working. They also advised pepermint oil, which is working nicely. They also found a low cost solution to the problem. I was frankly astonished. Great work and also integrity and real helpfulness. What a stellar experience they provided. Thank you Steve Lewis Subaru. More

Brandon was very polite and helpful. He helped get my 2011 Outback set so my daughter could take to her summer job in Maine. He helped get my 2011 Outback set so my daughter could take to her summer job in Maine. More

Steve Lewis dealership and there service department are top notch. They have excellent and honest service. They are professional, knowledgeable and always willing to help. top notch. They have excellent and honest service. They are professional, knowledgeable and always willing to help. More