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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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May 31, 2021

I had asked for my snow tires to be replaced by by my all-weather tires (on rims in the back), but had to remind the staff to do it after the car was "finished." I was glad I looked before driving away. More

by CSQUEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 29, 2021

They were very polite, helpful, and efficient. We missed the free customer transportation van and hope that it will be reinstated soon. It is a nice service. More

by SJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon and Jesse - 5 stars each
May 30, 2021 -

Balise Subaru of Hadley responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

May 27, 2021

The service department at Steve Lewis Subaru couldn't be nicer. That goes a long way in addition to the skill and expertise when it comes to taking car of the car and the driver. They are patient and cons More

by TLMURRAY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will
May 27, 2021 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

May 26, 2021

I feel that the dealership offers a typical car sales experience. Typical negotiation with a large fee presented afterwards, and constant up sale during final paper work. Service department has been su More

by JAMCWILLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 12, 2021 -

Balise Subaru of Hadley responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Clark General Manager

May 26, 2021

The service experience was OK but shortly after I had a warning light come on. I don’t believe in coincidence. Next available follow up appointment to check on service light is several weeks away. A bette More

by jcherof
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 12, 2021 -

Balise Subaru of Hadley responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Clark General Manager

May 26, 2021

The entire service department is made up of very talented and capable employees that are always very professional and forthright. I enjoy their enthusiasm and caring attitudes.. More

by CSSPAULDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse and Brandon
May 26, 2021 -

Balise Subaru of Hadley responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

May 24, 2021

The service department is amazing, I was in and out in under a half an hour for my oil change and tire rotation. Thank you for your excellent service. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
May 25, 2021 -

Balise Subaru of Hadley responded

Dave, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

May 25, 2021 -

Dave responded

Joe, Every time I have been in for service, it has been fantastic. Despite the distance from where I live in Pittsfield, I use you guys for even my oil changes. Your service department is why I will be replacing my Subaru with a new one from from Steve Lewis when the time comes. Many thanks. I only wish you were closer to me. Dave

May 24, 2021

My car was in for a recall which was successfully completed. This was the second try at this recall. They got the information to complete the service and got the job done. More

by CYAG
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
May 24, 2021 -

Balise Subaru of Hadley responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

May 24, 2021

Service Manager went the extra mile to get a repair covered under my extended warranty. Always a pleasure to do business here. Thank you all More

by THEODORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse & Will Lamb both - 5 stars, Joe Clark, David Hanks, Jon Kubik
May 24, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

May 24, 2021

The service reps are great! I have never had a problem with any of them. They are courteous and extremely friendly. A pleasure to go into the department and know that I am welcomed and will be treated gre More

by cbobala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 24, 2021 -

Balise Subaru of Hadley responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you again for choosing Steve Lewis Subaru! Joe Clark General Manager

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