Balise Subaru of Hadley - Service Center

I’m always pleased with the service that I receive here in Hadley . This is the number one reason I travel over an hour vs. going to a local dealer . in Hadley . This is the number one reason I travel over an hour vs. going to a local dealer . More

Service desk personnel are all friendly and helpful, but my car didn’t enter the service area for a 9 am appointment until 10 am. At that point the needed recall service was promptly completed. Everything e my car didn’t enter the service area for a 9 am appointment until 10 am. At that point the needed recall service was promptly completed. Everything else would get my highest rating, but an appointment should mean that service will begin without this much delay. More

MY wife went there to get a remote starter install on the car... well our sales guy is great!!!!! took care of everything, well cant say the same about the service advisor, they install the remote starter, s car... well our sales guy is great!!!!! took care of everything, well cant say the same about the service advisor, they install the remote starter, some one just goes and hands over the key to the car to my wife and thats it, no one show my wife how to use the remote starter or any thing, she try using it that night, she got of work at 12 mid night, the thing dont work, the next morning i try it, dont work, so i went on line, i see a video that you have to press the button 2 time to make it work, so it does work no problem with that, but next time can some one plz show how it works More

Best Service Dept. around. Purchased my 2019 Crosstrek and have received excellent service since. Steve Lewis is tops. Roger and the Service Dept are excellent. and have received excellent service since. Steve Lewis is tops. Roger and the Service Dept are excellent. More

Service was fine and I had no problems with that.I had to wait 1 hour for my car to be taken in for the "express" oil change. An appointment wasn't available for weeks! wait 1 hour for my car to be taken in for the "express" oil change. An appointment wasn't available for weeks! More

outstanding personnel in all respects for car service, sales and customer follow-up. exceptionally clean environment and good coffee in the waiting room ! far exceeds any experiences at past auto dealer sales and customer follow-up. exceptionally clean environment and good coffee in the waiting room ! far exceeds any experiences at past auto dealerships. More

I bought my Forester exactly four years ago in 2017. I have received outstanding service since the day I purchased it. Customer service has been reliable, responsive, and helpful. I appreciate having a have received outstanding service since the day I purchased it. Customer service has been reliable, responsive, and helpful. I appreciate having a dealer in which I can have confidence about both customer service and auto maintenance. More

I had a lot of trouble getting in touch with the service desk (from Sunday till Wednesday) since the phones weren't being answered and the voicemail was full. I wanted to reserve a loaner vehicle since my c desk (from Sunday till Wednesday) since the phones weren't being answered and the voicemail was full. I wanted to reserve a loaner vehicle since my car was going to be worked on all day and to confirm my Wednesday appointment. I was treated well upon arrival and they went above and beyond trying to get me a loaner car (which I was able to get). I received text updates during the day to let me know the status of my vehicle which I thought were really helpful. The work was done faster than expected and came out great. Gotta fix those phones though! More

Steve Lewis has a fabulous service department! I have full confidence in their diagnostic abilities, and the staff are excellent at documenting issues and keeping customers informed . They also provide full confidence in their diagnostic abilities, and the staff are excellent at documenting issues and keeping customers informed . They also provide a loaner any time my car needs to be kept longer than anticipated. Couldn't be happier! More

Jesse is a rockstar! Best service department around. Thank you for making and big repair go so smooth. Was in for my 120,000 mile service and a horn issue. They diagnosed my horn issue quickly and had m Thank you for making and big repair go so smooth. Was in for my 120,000 mile service and a horn issue. They diagnosed my horn issue quickly and had my car back to me in a jiffy. More