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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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March 28, 2022

Great staff, excellent service, the attention to detail and overall customer service is really impressive. More

by JONATHAN.RISELING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 28, 2022 -

Balise Subaru of Hadley responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Jonathan, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

March 27, 2022

It was great to be offered a loaner car since our service was expected to take about six hours. More

by SJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse S. is always very helpful, friendly and great to work with.
Mar 28, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

March 24, 2022

I drive from Longmeadow to have my car serviced here because everyone at Steve's is knowledgeable, friendly and accommodating. I wouldn't think of taking my car anywhere else for service. Five stars fro More

by arallard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 24, 2022 -

Balise Subaru of Hadley responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

March 23, 2022

Jesse and the Service Team are incredible, fast turn-around and superior work. They exceed customer satisfaction to elicit customer loyalty! More

by Barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 24, 2022 -

Balise Subaru of Hadley responded

Barry, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, Jesse and our service team look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

March 23, 2022

Excellent service department. Always informing me of service that needs to be done. Can get me in soon More

by tjberube
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Mar 24, 2022 -

Balise Subaru of Hadley responded

We are very happy to hear Benny provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

March 22, 2022

Always willing to assist. Jesse and his team are very helpful and I am completely satisfied. More

by peter.foley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Todd Gerry, Benny Cruz, Terra Hondrogen, Joseph Boucher
Mar 23, 2022 -

Balise Subaru of Hadley responded

Peter, Thank you so much for your kind words for Jesse and our team. We appreciate you taking the time to leave us this wonderful feedback! Joe Clark General Manager

March 22, 2022

I had an unexpected tire issue. I went in without an appointment due to the scary reading of my PSi, which kept going down no matter how much air I put in the tire. I was received w More

by kreilly1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 22, 2022 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

March 21, 2022

They never reset the TPMS sensor when I have winter or summer tires installed. Which means I have to return 20 minutes later when the TPMS light comes on and wait while they reset the TPMS. Why not do it More

by jim.morris.f
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Benny Cruz
Apr 07, 2022 -

Balise Subaru of Hadley responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. Thank you for providing your contact information and someone from our management team will be in touch shortly. We'd love to get to the bottom of this and turn things around for you. Joe Clark General Manager

March 21, 2022

Great service -very polite-professional- People- it was very nice the available loaner car was very helpful for me- More

by TCORDOBA15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know, Benny Cruz, Terra Hondrogen
Mar 21, 2022 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

March 21, 2022

This is the best Subaru dealership for purchasing a car and for service! Excellent, friendly staff and great service! More

by Carmutch44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 21, 2022 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

Mar 21, 2022 -

Carmutch44 responded

Mr. Joe, You've got the best team! I've said it before and I'll continue to tell everyone how you treat me like I'm your family and I appreciate all you do for me and my husband. Thank you, Carolyn Mutcherson

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