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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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April 26, 2022

The service department is always prompt and knowledgeable. Jesse and his team is very accommodating and willing to help customers. Waiting area is comfortable. More

by DOWNATTHEBEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Apr 26, 2022 -

Balise Subaru of Hadley responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

April 26, 2022

They didn’t send the tire scan until after they changed the tires, or I would have said no. They didn’t notice a wheel bearing was breaking and I ended up back in the next day, waiting for hours. At least More

by Megana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse
Apr 30, 2022 -

Balise Subaru of Hadley responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Clark General Manager

April 25, 2022

My service was very good. My representative was friendly, respectful, and very helpful. I will continue to bring my car here. More

by roxanemari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 26, 2022 -

Balise Subaru of Hadley responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

April 25, 2022

Brandon, Jesse and the service dept team are always very helpful, friendly and knowledgeable. I've been bringing my car into Steve Lewis for servicing since I bought it back in 2013. Would recommend these More

by DAS
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Apr 26, 2022 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

April 25, 2022

Brandon and the team were just great for my 30,000 mile maintenance visit. I was able to easily book my appointment online. They processed everything quickly. They were friendly, energetic, and very effici More

by LCOLLIGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Benny Cruz
Apr 26, 2022 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

April 25, 2022

They correctly diagnosed my problems and performed the necessary repairs in a timely manner. Great service. More

by ZOOMERJON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Apr 26, 2022 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

April 25, 2022

Super fast, friendly service! I was in and out in under thirty minutes for my oil change. Definitely will be going back. More

by SLANUCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Apr 26, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

April 25, 2022

Service is prompt and professional, my consultant explained everything that was to be performed on my vehicle. More

by CHRIS.ORMAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Apr 26, 2022 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

April 23, 2022

Very good team of professionals. Honest, polite, respectful. Loved the driver that shuttled me back and forth. So nice!!! More

by missydevlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 25, 2022 -

Balise Subaru of Hadley responded

Thanks for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

April 23, 2022

Friendly staff. Service department is always accommodating by getting our vehicle serviced in a timely manner. We are always asked whether we want something serviced More

by slaclaire60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
Apr 25, 2022 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

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