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Balise Subaru
West Warwick, RI
304 Reviews
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Showing 304 reviews
February 14, 2019
Don’t bother with the service department! Without a doubt the WORST experience I have ever had! I will never use this dealership again. Service is horrible. Jana was rude and argumentative. Th Without a doubt the WORST experience I have ever had! I will never use this dealership again. Service is horrible. Jana was rude and argumentative. The mechanic Ryan Daly clearly has no clue what he is doing. The service manager Peter Cacchiotti was insulting. And the acting general manager Joe Orefice hasn’t returned several calls. My car had a recall on a cat that was causing my check engine light to come on. They replaced it, said absolutely nothing about the car except that it was all set and sent me on my way. A month later I take it back to them for the inspection. The system says I have an airbag recall so they give me the courtesy car and say they might get to it today. They tell me that without even running it they can tell that it would fail, so I say don’t run it and I will be over to talk to them. After arriving they tell me the mechanic ran it thirty minutes after I said not to and that it won’t pass. Now the exhaust fails, the rotors fail (even though my husband just did a full brake job on it), and multiple other items are in the yellow or red. And now I have 30 days to get it fixed before the state pulls my registration. I then find out that the same mechanic did the recall last month and they give me a print out of the inspection from then. SHOCKING that nothing failed then but now I have all of these problems. I ask to speak to the mechanic and he’s supposedly not around. I go to get into my car and the center console between the seats is all ripped apart. Everything I store in there is thrown on the passenger seat and floor. I ask why they would need to be in there and she just says “well they wouldn’t.” No apology. Nothing. Then realize the hood was left open. Wouldn’t have been too good if it opened while driving with my toddler and infant in the car. Heading home I notice my 12 volt under the radio isn’t working, head back and they say they have to keep it to fix it. I pick it up the next day and now my Bluetooth microphone isn’t working. My husband spoke with the service manager who flat out said “we aren’t paying to fix your car” before my husband was even able to ask any questions and kept repeating it. The acting general manager still hasn’t called us back. Going to anchor from now on. More
by HeatherB
Employees Worked With
Jana Mihopoulos, Ryan Daly, Peter Cacchiotti, Joe Orefice
February 09, 2019
Looking for a new Subaru My Husband and I enjoyed our experience at Balisle Subaru. JoAnn Gendron met us at door. I couldn't make up my mind if we were going to by another C My Husband and I enjoyed our experience at Balisle Subaru. JoAnn Gendron met us at door. I couldn't make up my mind if we were going to by another Cross Trek or look at the Outback and Forester. JoAnn took the time on the cold day to show all the models we were interested in. She's a great saleswoman with no pressure. She made our decision easy we purchased a 2019 Subaru Forester. More
by CarolsSub
Employees Worked With
JoAnn Gendron
January 08, 2019
Our 3rd Purchase from Balise! This is our 3rd purchase from Rob Vanacore at Balise Subaru. We highly recommend going to see Rob if you're interested in a Subaru. He is awesome to w This is our 3rd purchase from Rob Vanacore at Balise Subaru. We highly recommend going to see Rob if you're interested in a Subaru. He is awesome to work with! More
by Jholland
Employees Worked With
Rob Vanacore
November 30, 2018
Very Laid Back Very laid back and easy to deal with. James listened to what we were looking for and found the perfect car for us. Willing to locate the car for you Very laid back and easy to deal with. James listened to what we were looking for and found the perfect car for us. Willing to locate the car for you if it's not on the lot they don't try to pressure you into buying something the have there if it's not for you. More
by Mgu113131
Employees Worked With
James
November 30, 2018
Top Notch Professional I purchased a new Subaru from Balise and I'm happy I chose them. I've bought a few cars in my time and I can tell you that Rob Vanacore is top notch. I purchased a new Subaru from Balise and I'm happy I chose them. I've bought a few cars in my time and I can tell you that Rob Vanacore is top notch. Professional and knowledgeable. I would highly recommend seeing Rob before shopping anywhere else. More
by Danm
Employees Worked With
Rob Vanacore
November 29, 2018
Thanks to Sean Sonny! We are grateful to Sean Sonny for making the task of buying our car so easy. We visited a number of dealerships in the area and found that Sean broug We are grateful to Sean Sonny for making the task of buying our car so easy. We visited a number of dealerships in the area and found that Sean brought something unique to the table. He made sure we knew all our options, but not for one moment did we ever feel pushed or rushed. He is the reason we went with Balise Subaru. Sean was knowledgeable and and competent: everything was done efficiently, he was as good as his word, and the car arrived sooner than promised. Along the way, he has been very considerate about staying in touch and keeping us updated. If dealerships had more people like Sean, car shopping would be a much pleasanter experience. Balise Subaru gets five enthusiastic stars from us thanks to Sean. More
by v and p
Employees Worked With
Sean Sonny
November 29, 2018
My second Outback from Joe Cukier This is the second Subaru Outback I have purchased from Joe. I love the Outback and was pretty sure I wanted to purchase one again. After talking w This is the second Subaru Outback I have purchased from Joe. I love the Outback and was pretty sure I wanted to purchase one again. After talking with me, Joe showed me several options and made sure I got the car most suited for my needs. Joe took the time to show me updates on the 2019 Subaru's, explaining the new features, setting up my Bluetooth, etc. He is very customer focused and never made me feel rushed into making a decision. Balise makes the experience seamless from the purchase, financing, and insurance changes. More
by kate02840
Employees Worked With
Joe Cukier
November 17, 2018
Gianna Mastrumalo Very prompt and courteous Good, friendly, knowledgeable, and great food for the kids great service will be coming here next time to visit this loca Very prompt and courteous Good, friendly, knowledgeable, and great food for the kids great service will be coming here next time to visit this location for sure More
by Guytio
Employees Worked With
Gianna Mastrumalo, Chris Jutras
October 24, 2018
Lemon sold - 2 years ago Bought used Chevy Impala SS and was fine for 6 months then skip in engine that turned into head gasket work that would have been thousands. Had to dum Bought used Chevy Impala SS and was fine for 6 months then skip in engine that turned into head gasket work that would have been thousands. Had to dump it at huge loss. Buyer beware on used cars. Dealer should be more picky on used cars. More
by Tew50
Employees Worked With
Rob Vanacore
September 16, 2018
Purchased a New 2019 Crosstrek. My husband and I own a 2003 Outback and over the past year, we had it serviced at Balise Subaru and have been extremely impressed with the exceptional My husband and I own a 2003 Outback and over the past year, we had it serviced at Balise Subaru and have been extremely impressed with the exceptional service department. Jana Mihopoulos Assistant Service Manager's attention to detail made our experience second to none. Because of that, we felt confident to return to purchase our new 2019 Crosstrek. We were not disappointed! Everyone from the General Manager to the Business Manager to our Sales Consultant Robert Vanacore treated us with the utmost respect and professionalism. We felt neither pressured nor stressed throughout this experience. We can, without reservation, highly recommend this dealership. Sincerely, Judy and Frank Cunnion More
by Westie LuV
Employees Worked With
Derek Powers- General Manager, Anthony Fortes - Business Manager, Jana Mihopoulos - Assistant Service manager, PeterCacchiotti-Service Manager, Rob Vanacore
