Balise Subaru

I recently purchased a 2013 Outback and found that the viscous coupler needed replacing, after researching I learnt this repair was quite specific to subarus so I decided to go to the dealership for my fi viscous coupler needed replacing, after researching I learnt this repair was quite specific to subarus so I decided to go to the dealership for my first time. On the drive to my appointment several lights came on the dash diagnosing a couple parts involved with the emissions system. First problem is I don't personally live close to the Balise dealership which is not their problem but going to a dealership I was half expecting at the least a ride back to my work for the day or even better a loaner car (which I have gotten from independant shops previously). Second, the viscous coupler replacement didn't arrive from the warehouse when they said it would. Again, not entirely on the dealership but still frustrating as I have a job I need to get to and am out a car. A couple days later than promised it would be done I pick my car up, lights arent on and all problems supposedly fixed. Great. A few days later all the lights come back on and I'm driving home but not necessarily close to home, stop at a auto parts store to it them to run a diagnostic and it comes up with these same two parts involving the emissions system. Scan was free and only took a few minutes. Next day I call the dealership and arrange another appointment for the following week, they assured me that it wouldnt harm the vehicle if I continued to drive, I also stressed to them how inconvenient this was starting to be. Drop my car off at the predetermined time, this time I get a loaner car. Promised again that this would be resolved quickly. 5 business days later with me calling them for daily updates they finally had a diagnostic, same as what I got at the auto parts store in minutes. I got my car two days later and still had to pay the full bill of parts and labor. I get it, parts weren't purchased the first visit for this issue but I was at least expecting them to not bill for the labor on a returning issue. Overall I'm very frustrated and disappointed with the customer service I got and can promise that I will never be going to another dealership in the future unless of course it's for a new car which is highly unlikely. Both because I don't feel as though they were truthful and transparent with getting to me quickly but then unloyal to a customer that was returning with a issue that they didn't fix the first time. More

My first time purchasing a Subaru period and I had the best help. It was an excruciating 4.5 hour long process, but it was worth it to be landed in my dream car. I can’t thank the sales person Ryan Morrow best help. It was an excruciating 4.5 hour long process, but it was worth it to be landed in my dream car. I can’t thank the sales person Ryan Morrow enough for being patient with me and working with me to appease my needs. Highly recommend him above all to sell you a car! More

Recently purchased a 2024 Outback. John Graemiger, my sales person was outstanding in handling the whole process without ever feeling any pressure to make a decision from him and alway John Graemiger, my sales person was outstanding in handling the whole process without ever feeling any pressure to make a decision from him and always offering options. His support team was courteous and efficient, as was John. More

Purchased my 2021 Outback new; went to Balise as they had treated my Dad very well when he had his 2006 Forester (purchased used) and thereafter when it developed issues. Love my Outback despite screen delay treated my Dad very well when he had his 2006 Forester (purchased used) and thereafter when it developed issues. Love my Outback despite screen delays. However during my recent visit including the 2 year state inspection I was charged $30 for them to remove not only my plate frame which evidently covered the word Rhode Island (ok I agree with that decision) but they also removed the clear plastic covers. Rather than letting me remove these and NOT charge $30 they did it and I was not informed of this charge ahead of time. Manager did not address this silly charge. Hoping because it is not because I am female. Otherwise I like balise but will scrutinize every charge from here More

Ask for Conor, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. We received our He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. We received our 2022 Subaru Crosstrek in record time despite the supply chain demand! We had a slight hiccup in the beginning mechanically but Conor was on the ball and with us through the entire process, keeping us up to date, and provided us with a great rental while we waited on repairs. More

First thing I would like to say is we have purchase 6 Subarus over the last 25 years and 5 of them from this dealership. We would have purchased the 6 but we moved out of state and made our purchase ther Subarus over the last 25 years and 5 of them from this dealership. We would have purchased the 6 but we moved out of state and made our purchase there. Our last trip RI our Forester engine check light came on along with 2 other warning on the MySubaru app. We called the dealership we purchased it from and they advised us to take to the local dealership for diagnostics. Balise was the closest and told they would look at it. The service department cleared the codes and told us that there was too much oil and that probably caused the problem. We paid for a diagnostic check and a oil change and went on way. Less than 5 miles the all the warnings came back and The Balise service department told us it was ok to drive. We drove back home and made an appointment with our local dealer. Their diagnostic revealed that it was not the oil but a computer problem that was throwing off the timing and needed to be replaced. They did not recommend we drive it do to the potential danger to the engine and our safety. The reason for the low rating is both dealerships had access to exactly the same information. One dealership charged $179 to to diagnose the problem and performed out of warranty work. The other found the problem, retained the vehicle, provided a loaner vehicle and will cover all the expenses under warranty. I expected more from the dealership we have so done much business with. I guess things like quality of service do not always stay the same. More

Love Balise Subaru. Ryan M is fantastic. Proactive on your behalf, and always gets back to you in a timely manner. Made it very easy to purchase. Joanne is a great salesperson too! The entire Team is exc your behalf, and always gets back to you in a timely manner. Made it very easy to purchase. Joanne is a great salesperson too! The entire Team is excellent! I will highly suggest them. More

Don't know what happened, but this place just went WAY downhill over the past two years. I went from sending people here to actively avoiding the place, after what WAS a great experience with buying my 20 downhill over the past two years. I went from sending people here to actively avoiding the place, after what WAS a great experience with buying my 2020 Forrester. Very long story short, they installed the wrong size trailer hitch on my Forrester, and I found out (after MANY phone calls, a bunch of them unreturned) that they don't even OFFER the size or tongue strength I need. I asked for a 2", they told me "We've got THE (important word here) hitch in stock", and they installed a 1-1/4" that is apparently the only one they offer. Was told there was nothing anyone could do to rectify the situation, so I'm out $700 for a trailer hitch I can't use. Icing on the cake: when I asked why they wouldn't ask questions about what people were going to use the hitch for, so there wouldn't be misunderstanding or disappointment, I was told "that's none of our business". So, apparently, they're happy to install anything they deem appropriate, even if it doesn't do what you asked for or need, and then will keep your money because "there's nothing we can do". Again, used to love this place, but no longer. The only thing "we can do" is not get taken advantage of. More

I helped my best employee buy a beautiful used car today. Connor Redding and the Balise team made it very enjoyable . Connor was great he got it done and followed through on everything he said he woul today. Connor Redding and the Balise team made it very enjoyable . Connor was great he got it done and followed through on everything he said he would. Alana just loves her new car . This is the second car I have purchased at this dealership. I would recommend Balise Subaru to anyone who needs a new car with an easy, relaxed buying experience. Connor your the best thanks so much for making this a great experience for Alana. Paul Smallwood More

Balise Subaru was very helpful in getting me into a me Outback. The salesman was helpful in picking out my new car and making the paperwork go smooth. I would buy a car there again. Outback. The salesman was helpful in picking out my new car and making the paperwork go smooth. I would buy a car there again. More