Balise Nissan of Warwick

Fabulous experience Balise has the most professional staff I have worked with - they were extremely accomadating and pleasant - my salesman Kip was a perfect gentleman an Balise has the most professional staff I have worked with - they were extremely accomadating and pleasant - my salesman Kip was a perfect gentleman and extremely professional Joyce More

New Car Purchase Staff professional, knowledgeable, kind and courteous. Very positive car buying experience. Best car (Rogue) for best price. Highly recommend worki Staff professional, knowledgeable, kind and courteous. Very positive car buying experience. Best car (Rogue) for best price. Highly recommend working with Balise Nissan of Warwick. More

A Tale of Two Dealerships OUR STORY: SCENARIO 1: Open car door. Set foot on pavement. Be accosted by the strong-arming, "I'm Gonna Sell You This Car Today" classic caricatu OUR STORY: SCENARIO 1: Open car door. Set foot on pavement. Be accosted by the strong-arming, "I'm Gonna Sell You This Car Today" classic caricature of your-worst-nightmare-of-a-car-salesman (new or used), circa the sixties. The only thing missing was the shiny suit. We explained that we were careful, deliberate buyers who took requisite time to research every aspect of our purchase until we were confident and wholly satisfied with our decision. Turns out the gentleman needed a hearing aid, for his push persisted. Still, we took a test drive and as we returned he confidently told us to park the vehicle in the SOLD section of the lot. STRIKE ONE! We returned to perusing the lot and then asked the salesman if he could get us a rough trade-in estimate for our 2009 vehicle (which, incidentally, we had purchased new and most satisfactorily from this very place). He quickly retorted that that would be a waste of his time until we had committed to some type of a deal. Still, he consulted with his manager, who arrived at the same assessment of our request. STRIKE TWO!! As we were leaving the salesman promised us that wherever we went, whatever deal we were offered, we must return to him because he could guarantee to sell us the exact same car for $100 less. We assured him that we would not be engaging in a game of TIT for TAT, Auto Version. STRIKE THREE!!! OUT we went, not wanting to "waste" any more of their time and never to return. SCENARIO 2: Open car door. Set foot on Balise pavement. Experience an entirely different world. We wandered the lot, and after a respectable, short period of time, Bruce Reis approached us. We told him of our style of buying, and he respected that from the outset. We felt comfortable with his genuine, sincere, confident approach to us and our buying preferences. SCORE ONE POINT! We enjoyed test-driving two vehicles and told Bruce we would likely be returning with further questions. During the following week, we received one wholly appropriate phone call from Mr. Reis offering any assistance we might need. In lieu of over-the-top pressure, Bruce conveyed a patience that assured us that our business truly mattered and he was willing to earn it. SCORE 2 POINTS!! On our second visit we asked Bruce if we could be provided a trade-in estimate for our 2009 car. Her said "sure" and in short time his manager Brandon Potter inspected our car and provided an acceptable figure. SCORE 3 POINTS!!! About a week later, we returned with a second car which we were also considering as a trade-in. Predictably, Bruce and Brandon quickly and expertly assessed it but this time gave us a number that made us wince. Sensing our disappointment, Brandon sought us out to explain his marketing constraints. As it turned out, we decided not to part with our precious convertible, so our disappointment was short-lived. SCORE 4 POINTS!!!! More time elapsed, more dealerships visited, and Bruce called periodically to "check in." It was always a pleasure to hear from him and he always answered every question and honored our every request. We thanked him for his patience and told him where we were in our buying process. The next time we returned to Balise we explained to Bruce that we had decided to purchase either his Nissan Murano SL or a competing luxury vehicle, both having scored top equal numbers on our Pros/Cons rubric. xxxx! We loved them both and were having difficulty making a decision. Still no pressure from Bruce, but his later call to inform us that August 15 would be a big incentive date accelerated our decision. SCORE 5 POINTS!!!!! GAME OVER! BUT... Two very different games.... Two distinctly different approaches... AND THE WINNERS ARE: The affable, dedicated, responsible sales and finance teams of Balise Nissan (with special kudos to Bruce Reis, Brandon Potter, Desiree Merola, Ed McIntosh, and Pam DiSalvo), who from the start treated us respectfully, graciously, patiently, competently, and acknowledged that our time and theirs were equally important. AND... We clients who left the dealership with a car that we really love (this is the 3rd Murano SL we have owned) for a price that we found fair via an experience we found immensely enjoyable. And we are already spreading the word... JCW/RCW August 2015 More

New car purchase I went to Balise looking to buy a new car. The salesman Mike Canavan was very friendly, helpful and informative. He made purchasing my new car very I went to Balise looking to buy a new car. The salesman Mike Canavan was very friendly, helpful and informative. He made purchasing my new car very easy. Thank you for your help Mike. Pat--Johnston, RI More

All Smiles. Great customer service I just got in an accident and was looking for a used car. Donny Chakoian Jr.was very helpful and friendly,finding me a car in my budget. He was very p I just got in an accident and was looking for a used car. Donny Chakoian Jr.was very helpful and friendly,finding me a car in my budget. He was very professional and made me feel at ease and went out of his way and was very knowledgeable...Donny was outstanding..I will return for my next car. Donny had a great personality. More

An amazing experience. two years ago I went to a Nissan dealer near me, I was shocked to how bad the service was. the sales person actually left to another costumer without two years ago I went to a Nissan dealer near me, I was shocked to how bad the service was. the sales person actually left to another costumer without a reason. He made me feel discriminated against. I got very upset and left the place, but as I was getting in to my car the manager came after me and asked me to come back in. He was a real gentleman and very much fixed the damaged of the unprofessional sales person. Now, two years later, I went back to the new and improved Nissan dealership and this time my husband and I were welcomed from the minute we stepped in to the time we were assigned to that young man who introduced himself as Donny Chakoian Jr. originally, I went to check out a deal and wasn't sure if I'll actually buy. I thought, I'll just go and see what is going on. Donny with his charm and sweet personality made our trip worth while. He wasn't only a charming young man, but a very professional salesman as well. He listened to us and answered the many questions my husband and i had to ask with patience, an open mind and a big smile. Before we know it, we were already working on a deal to buy my new 2015 Nissan. For the first time, I come across a salesman who is genuine and honest like Donny. He helped make this experience much better than my first and without a doubt I was a much happier customer. Because of Donny, I'll refer my friends to Nissan and specifically to him. Thank you Mr. Chakoian for all of your appreciated help. More

Kip Clementson was very helpful to us. My wife needed a car and believed could not afford to buy one. The one she was using for work was no longer usable. Kip helped us to buy a brand new c My wife needed a car and believed could not afford to buy one. The one she was using for work was no longer usable. Kip helped us to buy a brand new car in our affordability range. We traded the old car and walked away with a brand new car the next day. Kip is a very nice gentleman. More

Great deal on a 2015 Altima I worked with Ben Rowan on my deal and he was extremely helpful. He did not pressure me like more salespeople in the business but really took the tim I worked with Ben Rowan on my deal and he was extremely helpful. He did not pressure me like more salespeople in the business but really took the time to make me feel comfortable and get me the best possible price. In the end I would recommend seeing him but I am so happy with that he showed me and the price. Great deal! More

Kip Clemetson gave hands down gave the best service My mother had gotten a new rouge a year ago through Kip and suggested I go down to Balise to see him about possibly getting a new car. Kip was friendl My mother had gotten a new rouge a year ago through Kip and suggested I go down to Balise to see him about possibly getting a new car. Kip was friendly and very helpful with any questions I had and the made the whole process easy and fun and I am in love with my new 2008 Honda Accord coupe. More

Kip Clemetson was corteous, accommodating and professional. I purchase a 2015 Altima on March 8, 2015. Kip Clemetson was the sale's person. I found him quite knowledgeable, courteous and very accommodating. I purchase a 2015 Altima on March 8, 2015. Kip Clemetson was the sale's person. I found him quite knowledgeable, courteous and very accommodating. I do recommend him to anyone. More