Balise Nissan of Warwick

Terrible Belise Experience in January 2016 Let me provide readers with a realistic review of what you can expect when you visit Belise Nissan of West Warwick since I had an experience that I wo Let me provide readers with a realistic review of what you can expect when you visit Belise Nissan of West Warwick since I had an experience that I would love to share with anyone trying to narrow down where they should go buy their next vehicle. I called in a test drive for Martin Luther King Jr. day and took out an Altima with sales consultant Michael Canavan. Things went well, the car was solid feeling and at a fair price, there were some scratches all around the vehicle but they appeared to potentially be scratches that could be easily buffed out if the car were detailed up, so I asked them if they could clean up the outside to see if the many scratches could be removed. Michael Canavan obliged and said they could possible have it cleaned up by the nighttime (it was about 2pm at the current time) but I told him we were traveling from 30-45 min away so we would only be able to come back the next day (Tuesday) after 4pm. I said I would call to verify the car was still available and cleaned up. The car was for my father-in-law who was with me at the time so he took a day off of work on Tuesday to be able to go back up to see the car. Tuesday morning came and I called Michael Canavan back and left a message asking if the car was ready and I also asked 3 other follow up questions about things like “if we close the deal today, would I need to bring my own plates or would I get a temporary one” I am from out of state so I was not sure how the process worked in R.I. Five hours went by with no reply from Canavan, so I reached out to Sales Manager Brandon Potter (who I also met on the first day) and asked him the same info I left for Canavan on his voicemail. Three more hours passed and no reply from other and now it is 7pm on that Tuesday and there is only two hours left for dealer hours so I am out of luck today. Frustrated, I reached out then to General Manager Chandran Venkitachalam and he promptly replied within an hour, to my shock and amazement, he did not try to contact Canavan or Potter to find out what my concerns were and email me the answers I sought, he assumed my questions would be answered if I came into the dealership and told me to just “come in” and they would answer the questions then. I emailed him back saying my questions were the type that needed to be answered BEFORE I travel 45 min to go there so I can have with me all the proper documentation or plates I would need to complete the cash deal. Chandran then replied with a bunch of info about questions I did not ask and still, after 6 emails that day and 4 phone calls, I still had no answers to my questions and a total wasted day taken out of work for my father-in-law (who the car was for). To even assume that the dealership was very busy that day is a total joke too since I was in there on MLK day and as I sat in Michael Canavan’s cubicle for 3o minutes waiting for paperwork, I watched Sales Consultant Heleno Miranda browse online his desk computer for sectional sofas that he apparently must have been searching to buy, I guarantee his computer history on 1-18-16 about 1-2pm will show searches to furniture websites and if I’m not mistaken, he opted to go with the Earth tone color L-shaped sectional with removable pillows since that is the one I saw him marking down info about and calling on his cell about (the point of that comment is to show that there were bodies available who could have called me back in the event that Canavan or Potter were busy or absent that day since I had expressed I’d be back today to close the deal if the car was cleaned up. I have documentation in emails too of most of my claims so if anyone wants to contest the legitimacy of my claims I am ready to justify them, I even have cell video of Heleno Miranda shopping for 30 minutes. Overall the customer service can’t get anymore laid back nor can they make you feel any less important than my experience at Belise Nissan of West Warwick on 1-18-16 and 1-19-16. It’s 11am on the following morning an still no call back or email with answers to my follow up questions from Chandran, Potter or Canavan. Have a great day! More

Great Experience from Start to Finish Everyone at Balise Nissan made our car shopping experience easy, convenient and an overall pleasant experience. I had been leasing a Toyota and decide Everyone at Balise Nissan made our car shopping experience easy, convenient and an overall pleasant experience. I had been leasing a Toyota and decided not to keep it at the end of my contract. I had been searching for Nissan Rouges online and found one at Balise for a great price. Jill at the front desk was very helpful in reaching out and providing information about the car I was interested in. Donny Chakoian, our salesperson, was wonderful. He took care of our every question and concern and exceeded our expectations. The ladies in the financing and insurance departments were also great and took very good care of us. My husband and I very much felt as if we were in great hands, every car shopping experience should be like ours! More

My new Maxima Donny was great, made the new car experience painless. All of my questions were answered and he treated me as if I was a long time friend. Definitely Donny was great, made the new car experience painless. All of my questions were answered and he treated me as if I was a long time friend. Definitely buying my next car from Donny. More

Excellent Experience I had an excellent experience working with Donny Chakoian. He was very patient and professional in working with me to find a vehicle that would meet I had an excellent experience working with Donny Chakoian. He was very patient and professional in working with me to find a vehicle that would meet my needs on a very tight budget. I would definitely recommend him to others as well as the dealership as a whole. Thank you Donnie and Balise Nissan of Warwick! I love my Sentra! More

Paying for a rental car while waiting for plates. When purchasing my vehicle I was told that I could not transfer plates from MI. because I had an address in CT. WRONG! While attempting to get CT pl When purchasing my vehicle I was told that I could not transfer plates from MI. because I had an address in CT. WRONG! While attempting to get CT plates I was told I had to get a CT license to register in CT. WRONG! Temp plates expired. Asked dealer to re issue temp tags so I can drive my car. They said they can't do that. I explained that I had to cancel all holiday plans and rent a vehicle while waiting for plates. They made no offer of a loaner vehicle or any solution to my problem. They do not return calls or show any degree of caring that this has cost me 3 vacation days from work and the cost of a rental and the cost of an un-needed CT plates and license. Obtained a CT license as a MI resident to satisfy dealership. My car has been parked in my driveway for 5 days now and I'm still paying for a rental. Last word I got was I should have plates within 10 days. OUCH! And all this crap does not include the fact that the car has crapped out on me 3 times in 3 weeks. (2013 vehicle with warrenty) Mike Sepe called and told me "Let me see what my Sales Team can do" Well that was 10 days ago and I haven't heard back from him. More

Great experience Very helpful here and a very smooth experience. I previously had a Toyota and my lease was up while also being partial to the Nissan look and style mo Very helpful here and a very smooth experience. I previously had a Toyota and my lease was up while also being partial to the Nissan look and style more than Toyota, so I went into Balise Nissan of warwick and had a great experience and great customer service with my salesman Mark Sampson. He was timely and answered all my questions professionally and courteously without hassle or felt I was being pressured. Will definitely be going back again and would highly recommend Mark and the Team at Balise Nissan of Warwick. Thanks guys. More

Pleasent, Professional, Exceptional Service I had a very pleasant experience at Balise Nissan! The sales personal were all very pleasant and welcoming. The gentlemen that helped me lease my new I had a very pleasant experience at Balise Nissan! The sales personal were all very pleasant and welcoming. The gentlemen that helped me lease my new car was was exceptional, I never felt as though I was being pushed and pressured into something I couldn't handle. All of my questions were answered quickly and efficiently! I would absolutely recommend doing business and will be telling everyone about what great experience I had here! More

Excellent Service I purchased a new car from Balise. I wasn't sure what I wanted. Donny took the time to go over all my options. There was no pressure, and everyone was I purchased a new car from Balise. I wasn't sure what I wanted. Donny took the time to go over all my options. There was no pressure, and everyone was easy to work with. Great car buying experience. I would recommend Donny and this dealership to others. More

Awesome dealer! Donnie Chakoian Jr. was the best car dealer that we have dealt with! He didnt pressure me or my husband. He was very friendly, helpful and knowledgeab Donnie Chakoian Jr. was the best car dealer that we have dealt with! He didnt pressure me or my husband. He was very friendly, helpful and knowledgeable. He gave us many options for what we were looking for within our budget. Thank you again. More

Cannoli walked into the dealer just to see what i could get for my murano and maybe get a newer car for the wife. Right away i was approach my a very friendly walked into the dealer just to see what i could get for my murano and maybe get a newer car for the wife. Right away i was approach my a very friendly salesman Donny Chakoian. We set down went over the numbers road tested a 2013 Altima got a big bow (oops) when the wife seen it wow she loved it so much.....Thank you Donny. More