Balise Nissan of Warwick

MARK & MIKE PERSONABLE AND PROFESSIONAL! I worked with both Mark, Sales and Leasing Consultant and Mike, Sales Mgr. Both of these gentlemen worked with me effortlessly to get a vehicle that I worked with both Mark, Sales and Leasing Consultant and Mike, Sales Mgr. Both of these gentlemen worked with me effortlessly to get a vehicle that would be fit my budget. I was specific with the SUV I wanted and they delivered! They took the time to explain the process and answered any questions I had while being personable and professional. I went to a competitor and the service could not measure up to this dealership. Keep up the great work guys! More

Told to go back to ANOTHER Nissan Dealership for offer I was there yesterday with my husband around 5pm (01/14/18) to get some information about leasing another car since our car lease was up in March. We I was there yesterday with my husband around 5pm (01/14/18) to get some information about leasing another car since our car lease was up in March. We previously went to another Nissan dealership to get information on a Nissan 2017 Rogue SL AWD Sport model (gps, nice rims, bluetooth, fog lights, automatic break system etc). We came in and a lady with short greyish hair approached us....she was very nice and I explained to her the deal we were offered at the other Nissan dealership and explained we wanted to know what balise could offer us here. She had an appointment with a family who walked in so she handed me off to a younger man who I explained the previous situation. He sat my husband and I down and then brought over another older man (i forgot the name) who flat out told us that we cannot match that offer or come close to that deal. He told us to go back to the other Nissan dealership where we came from. We felt like he didn't believe what we were saying was true because he felt that offer was impossible and repeatedly asked us if it was the SL model we were talking about. Neither him or the other younger man offered us any other deals or options/deals on that car or any other car as a matter of fact; we were told no, and to go back to the other dealership. It took us by shock how we were treated. (My parents were the ones who sent me there in the first place seeing as they recently purchased a car from Mark a few months back. When we originally came in we asked for him but he was off that night so that's when the lady approached us). After we left we went back to the other dealership and signed off on the deal we were offered there AND to top it off they were even ordering the color we originally wanted with no additional cost to bring the car in (which they originally said there would be). We were planning on purchasing another car coming this summer being that this is my husbands car we signed off on, however, it looks like we will not be considering balise for future purchases. More

Excellent staff I had the best experience ever doing business with a auto dealership. Looking to purchase a used Nissan Rogue for my son, had dealt with several deal I had the best experience ever doing business with a auto dealership. Looking to purchase a used Nissan Rogue for my son, had dealt with several dealerships in Mass and would not recommend any. Did not have high expectations and along came my salesperson Hector Sanchez, what a great experience, I would highly recommend him as well as Mike Bartley the sales manager, and Helena Miranda the business manager. I did purchase the vehicle and I would purchase all of my future vehicles from a Balise dealership based on my interactions with them. More

Ask for Donny! First time getting a car from a dealership and it was a great experience, Donny was down to earth, honest and not pushy at all. Found a great family v First time getting a car from a dealership and it was a great experience, Donny was down to earth, honest and not pushy at all. Found a great family vehicle. We will be back for sure! More

Donny is amazing. This is our second car from Donnie. Got the car we wanted showed us the options we wanted without all the haggling stress. If you don't want to waste This is our second car from Donnie. Got the car we wanted showed us the options we wanted without all the haggling stress. If you don't want to waste your time going from dealership to dealership and ask for Donnie at Balise Nissan. More

Great Sales Guy, very friendly Excellent place to buy a car. Donny Chakoian is the man. He goes to bat for you and gets you the deal you deserve. Would definitely recommend this de Excellent place to buy a car. Donny Chakoian is the man. He goes to bat for you and gets you the deal you deserve. Would definitely recommend this dealership for all your business needs More

An Exceptional Car buying Experience My recent experience buying a car from Balise Nissan in Warwick was beyond exceptional, and in my opinion, was everything a car buying experience shou My recent experience buying a car from Balise Nissan in Warwick was beyond exceptional, and in my opinion, was everything a car buying experience should be. I had been driving the same Nissan for 13 years and was dreading the experience of visiting dealerships, dealing with pushy salespeople and feeling pressured. I knew what I wanted, a gently used Altima or Camry with low miles and a lot of options, in great condition, for a good price. I had done my research on available cars in the area (using CarGurus), and put together a list of cars in the area to look at - and the dealerships where they were located. I was not in a super hurry to buy, but was ready to make the purchase as soon as I found the right car, at the right price, at the right dealership. I decided I would continue doing my research by scheduling a few test drives of the cars on my list. I called another dealership to confirm they had the car and scheduled a test-drive for the following day. I was told to meet the sales manager at a specific time and they would have the car ready to go. I arrived and was shuffled off to another person and kept waiting a long time. Didn't seem anyone was expecting me nor did they know which car I was there to drive. The car was at another location, but they wanted to talk numbers anyway on a car I hadn't seen (there's that pressure I didn't want). They tried to encourage me to look at other cars, which I declined. After an hour and a half of my time wasted at the end of a long work day, I left very frustrated. Determined to not make this a wasted night, I sat in my old car and consulted my list. I decided to call Balise Nissan on the fly, to see if perhaps they had the two used Altimas that met my criteria. I called from my car and didn't have a lot of very specific info about these two cars at my fingertips. A woman in sales answered the phone (I wish I could remember her name). She was very nice and seemed very knowledgeable and very willing to try to locate the two cars I described with minimal detail. Within 2 minutes she had confirmed the cars were there, and I said I was on my way. This was my first impression... this place seems to be on the ball. When I arrived to the showroom, everyone was very courteous and friendly. I didn't feel swarmed by people who were going to be pushy or pressuring, which was nice. The whole vibe just felt like they were there to help. Then I was met by Ed Borowski. Someone mentioned to Ed the two cars that I was interested in. I was very impressed that he knew exactly what they were, where they were, and had them pulled up to the door within minutes. Ed was very friendly and helpful and seemed genuinely interested in helping me get what I wanted. We took a test drive and I loved the car, but didn't want to make an impulse buy on the spot. Ed offered to come in very early the next day, well before opening, to allow me to take the car for the day and drive it to work to see how I liked it. (Wow, really?) Again, I didn't feel pressured, just like I was being helped. So I drove the car for the day, decided it was everything I was looking for, and the search was over. I bought the car when I returned. But the exceptional treatment didn't end there. From the guy who talked numbers, and the manager who did my final paperwork (sorry I forgot the names), to a later followup visit where I talked with Ed and Mark Menzie and a girl in service named Brittney.... everyone, EVERYONE before, during, and after the sale made me feel welcome, helped, and like they cared about what I needed. That is what exceptional customer service is all about, and Balise Nissan has it nailed! I left with a great car, which was exactly what I wanted, at a great price, and sort of feel like Ed is now a friend. Thank you to Ed and to all for the great experience. I will most certainly be back for my next car and will absolutely refer others to that Balise location. More

Excellent Experience Sales Representative, Mark Sampson has handled 2 of my recent car purchases. He was extremely knowledgeable and took his time to find me the right ve Sales Representative, Mark Sampson has handled 2 of my recent car purchases. He was extremely knowledgeable and took his time to find me the right vehicle for my needs in the price range that fit my budget. Overall a seamless and painless experience thanks to Mark. More

Completely Took Advantage of Me I purchased a car from Balise and was sold on 2 expensive extended warranties. During the sales pitch with the Finance Manager I was told that these I purchased a car from Balise and was sold on 2 expensive extended warranties. During the sales pitch with the Finance Manager I was told that these warranties would cover everything. My experience with the Service Department has proven that I was duped. I am a 21 year old and this was my first major purchase on my own. I purchased this car less than a year ago and have had nothing but problems. It has been in the service department at least 4 times for different problems and each time the response from the service department is more of the same: “I’m sorry but this isn’t covered under your extended warranty”. It truly is awful when you purchased a vehicle from a dealership confident that they would back their product and they prove time and time they will bend over backwards to ensure they don’t have to help me. I’m sorry I ever purchased a Nissan from Balise Nissan. Now every month I’m stuck paying interest on my expensive warranties and service contracts (over 3K) that have proven to be useless. Don’t trust this dealership! They’re all snakes and should be ashamed of themselves. More

change terms of loan next day BUYER BEWARE I bought a 2015 I did express buy. This is where you take the car the same day. The following day you return with the title of your trade and finish I bought a 2015 I did express buy. This is where you take the car the same day. The following day you return with the title of your trade and finish the paperwork. When they ran my credit and it was decided on a 60 month loan (I was preapproved with Capital One). I was given the payment amount, the term I chose (60 months) and proceeded with the transaction. They took ownership of my vehicle that day. BUYER BEWARE When returning the next day the terms of my loan had changed to 72 months and they went with a bank I did not chose. Looking back I guess I could have declined but felt I committed to the transaction by taking the new vehicle home with me the previous day. This is fraud if you ask me, they state one thing and change it on you the next day. They do this knowing you're in a rush being on a lunch break or having an appt. If the terms had changed I should have been called the same day and given the opportunity to bring the new car back & purchase elsewhere. More