Balise Nissan of Warwick

My wife and I chose Balise Nissan over several closer dealerships because we believed their reputation reflected a higher standard of professionalism. Unfortunately, what we experienced, particularly fro dealerships because we believed their reputation reflected a higher standard of professionalism. Unfortunately, what we experienced, particularly from management, revealed a very different culture. A simple miscommunication about a loaner vehicle led us to drive nearly two hours only to leave without transportation. Frustrating, but ultimately fixable. What was not fixable was the conduct of manager Michael Hartley, whose behavior was so dismissive and confrontational that it left both of us genuinely stunned. From the moment he shook my hand, he made it clear he had no interest in listening, assisting, or even acknowledging our concerns. His tone was sharp, his demeanor was hostile, and the way he spoke to my wife was, without exaggeration, demeaning. I thank God that He gave me the self control to not escalate the situation because it could’ve gone from bad to worse quickly. It was the kind of interaction that stays with you, not because of what was said, but because of how deliberately disrespectful it felt. To their credit, Chandler and Mahmoud treated us with professionalism and courtesy. But leadership defines culture, and what we encountered from management reflects an alarming gap between the reputation Balise advertises and the reality customers may encounter. Respect should be the bare minimum in any business transaction. Leaving this dealership feeling diminished is deeply disappointing and something we will not forget. We attempted to resolve this matter privately by reaching out to the Balise group directly, hoping to handle the situation internally and constructively. Months have passed without a single response. That silence speaks volumes. It has also become clear that customer concerns, even those involving managerial misconduct, are not taken seriously at the corporate level. If leadership at the corporate level cannot acknowledge or address a situation this serious, then the presence of someone like Mr. Hartley in a management role becomes sadly predictable and makes perfect sense. This review is not about whether someone should or shouldn’t buy a vehicle at this dealership; as I mentioned, both our salesperson and F&I Manager treated us with respect. But as someone who has been in leadership before, I believe leaders must be held to a higher standard and they must set a higher standard, as well. We’re all entitled to have bad days, but no one is entitled to engage in reprehensible behavior. And as a brand, Balise should not be able to look past or defend this kind of conduct; doing so risks sending the message that this behavior is aligned with their values, which would be deeply concerning. More

Took my Nissan MAXIMA for an alternater and battery replacement not only did they cry charge me lots of money but when I picked up my car the AC wasn’t working so they told me I never had AC in car wor replacement not only did they cry charge me lots of money but when I picked up my car the AC wasn’t working so they told me I never had AC in car working I told them it was ice cold when I took my car for repairs after big blow out argument they finally fixed my AC but I wouldn’t recommend this place to no one to take car for service they are terrible worst experience ever I’m also taking my car to check parts they put in my vehicle don’t trust them at all More

Chandler is an exceptional salesman! He always ensures I get the best deal every single time. I wouldn’t consider buying from anyone else! He always ensures I get the best deal every single time. I wouldn’t consider buying from anyone else! More

I'm getting a 2023 Sentra and I love it. This is my 5th lease with Nissan This is my 5th lease with Nissan More

Great dealer so helpful love the car and all the help Michael give me to get the right car for me and good price. Thanks Michael give me to get the right car for me and good price. Thanks More

I was on the search for a decent used car. My family and I went in to try and find something within our price range. We met CC Coleman. We explained what we were looking for and the situati My family and I went in to try and find something within our price range. We met CC Coleman. We explained what we were looking for and the situation we were in. Our daughter totaled her car and we had to wait for the insurance company to finalize the paperwork. Mr. Coleman listened to our needs and our concerns and then gave us some options. We left that day and returned a few days later. Bottom line is this CC Coleman is hands down one of the best if not the best people I have dealt with at a dealership. Honest, straight forward, no xx, listened to us and gave us realistic options. No smoke and mirrors just plain ol honesty and integrity You need a car, go to Balise Nissan and ask for CC. You will not be disappointed. More

Bobby Calise is the best! Great customer service ! If you are looking to by a car go see Bobby!!! Great customer service ! If you are looking to by a car go see Bobby!!! More

Chandler is one of the best salesman I've ever worked with. He is very knowledgeable, kind, and helpful. 10 out of 10 car buying experience. Will definitely be back to Balise to work with Chandler! Excel with. He is very knowledgeable, kind, and helpful. 10 out of 10 car buying experience. Will definitely be back to Balise to work with Chandler! Excellent all around! More

This was our second car purchased at Balise Nissan and if it wasn’t for Bobby Calise we wouldn’t be the satisfied customers we are today. This man goes above and beyond and deals with you without all of the it wasn’t for Bobby Calise we wouldn’t be the satisfied customers we are today. This man goes above and beyond and deals with you without all of the BS that some other dealers and salesman love to use! The entire staff at Balise Nissan is excellent and worthy of positive affirmations! Kudos to you Bobby…one of the best out there! Keep up the great work. We’ll definitely be back!! More