Balise Mazda
Springfield, MA
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Excellent service department I have used the service department for 3 Mazda's we own. Very pleased with oil change promotional service that includes a full inspection with a print I have used the service department for 3 Mazda's we own. Very pleased with oil change promotional service that includes a full inspection with a printed report card and tire rotation. Although an advance appointment is necessary, it is worth the wait for good service. Always friendly greeting and review of completed work. More
Fantastic Service For starters this is the fourth vehicle I purchased from Balise since 2014 and the second from Ashley Pingree. This time I was not able to go to the d For starters this is the fourth vehicle I purchased from Balise since 2014 and the second from Ashley Pingree. This time I was not able to go to the dealership but that did not stop Ashley from making a deal happen. Ashley was patient and understanding and arranged everything from having someone come out to my house to look at my trade in, bring the paperwork for me to sign and then personally deliver my 2019 CX 5 to my home. On top of that Balise did an excellent job with the value of my trade in and applying whatever addition discounts they could. I am very satisfied with the deal they presented to me. And if that was not enough Brendan in finance did everything he could to get me the best interest rate and payment. If you want an excellent car like a Mazda CX 5 or another Mazda product I highly recommend Balise Mazda. More
Amazing customer service and smooth transition into new vehicle... Will be coming back for my next purchase... Great place to go for a new/used car... thank customer service and smooth transition into new vehicle... Will be coming back for my next purchase... Great place to go for a new/used car... thank you Balise Mazda More
A shining example of how a dealership should be Having bought my second Mazda3 from Ashley, I am amazed by the level of customer service she provides post sale. Knowing that if I have any questions Having bought my second Mazda3 from Ashley, I am amazed by the level of customer service she provides post sale. Knowing that if I have any questions or problems I can contact her is greatly appreciated. Ian in the Service Department is always a pleasure to work with. More
Great sales person I just wanted to say that Ashley Pingree was amazing...her care for customer was above and beyond....she made things happen for us. Thank you Ashley I just wanted to say that Ashley Pingree was amazing...her care for customer was above and beyond....she made things happen for us. Thank you Ashley for being so caring and nice and going out of your way to make sure all is well, for when purchasing our Mazda cx 5. I will recommend Mazda Balise to anyone. Denise😄 More
Great experience buying my 2nd vehicle at this dealership! Excellent! Ashley was very pleasant and knowledgeable. She took the time to orient me with my car, especially features that were new to me. THANKS. Excellent! Ashley was very pleasant and knowledgeable. She took the time to orient me with my car, especially features that were new to me. THANKS. More
Straight to the point and easy to deal with. In a business of mostly men, I came across Chantilli Cruz who did a great job separating herself from the typical (Sales Guy) stereotype. If you are In a business of mostly men, I came across Chantilli Cruz who did a great job separating herself from the typical (Sales Guy) stereotype. If you are looking for an easy transition visit Chantilli at Balise Mazda. More
I bought my 1st Mazda! I heard wonderful reviews from a couple of friends about the 2018 Mazda CX-5 GT. As a longtime owner of family vans and as a new empty nester, it was I heard wonderful reviews from a couple of friends about the 2018 Mazda CX-5 GT. As a longtime owner of family vans and as a new empty nester, it was time for a change. I fell in love with the CX5. It outperformed other cars of similar style, offers a sporty look and a luxury car feel to the interior with quality comfort features and generous cargo space. I had no idea that I would walk out of Balise Mazda on the spot with a done deal! Many thanks to Chantilli and Brenden for introducing me to my new car with their incredible knowledge and personal care throughout my decision-making process and finally to driving my car! More
Fantastic experience throughout. This was such a pain free experience. Kenny was great - very knowledgeable but not pushy. He heard me out and helped me get the features and color I w This was such a pain free experience. Kenny was great - very knowledgeable but not pushy. He heard me out and helped me get the features and color I wanted. Brandon was also super when it came to the finance part. I left with a new car I love and Balise Mazda got a happy customer who will definitely return when the need arises! More
Good experience Ashley at Balise was patient and worked to find the right car for me. She was extremely knowledgeable about the different models and took the time to Ashley at Balise was patient and worked to find the right car for me. She was extremely knowledgeable about the different models and took the time to explain all the different features of all the cars I looked at, and then went over everything again when I was ready to take the car home. No one has ever done that for me before and it really made the adjustment to the new car a breeze. I took off one star because the service department sent me home in a car with a non-functional fog light despite it being one of the items they supposedly checked during the certified-preowned inspection. Not a critical or urgent repair, but it meant another trip back to the dealer and time out of my day to get it taken care of. I will say the service department was very friendly and responsive when notified of the issue. More