Balise Hyundai of Cape Cod - Service Center

I have been buying my cars from Hyundai for over 20 years but in all that time I never met a staff member who was as excellent as new Service Manager Adrian Dalzell. He is the nicest and most knowledgeable but in all that time I never met a staff member who was as excellent as new Service Manager Adrian Dalzell. He is the nicest and most knowledgeable staff person I ever met at Balise Hyundai. Adrian is top of the line in service!!! More

0 STARS!!! HORRIBLE!!! This review is for the service department as I had no experience with sales department. I took my car to Balise Hyundai to have recall work done on my 2011 Hyundai Sonata and I sta department as I had no experience with sales department. I took my car to Balise Hyundai to have recall work done on my 2011 Hyundai Sonata and I started having issues the minute I left the dealership. I’ve done the maintenance on the car for almost 10 years and have never had any issues, been very reliable. The FIRST time I take to the dealership where so called experts worked on it, it starts acting up. They did work on the brake system, and I felt the brakes dragging when driving home so I immediately turned around and went back to the dealership. They looked at it for maybe 2 minutes, said a tech forgot to turn something off and should be fine. Well it wasn’t. I went to start the car the next morning to go to work and it wouldn’t start. I called the dealership to see if they could help and they said I’d have to pay out of pocket to tow the car there, and IF they determined it was their fault, MAYBE they’d reimburse for the tow. I didn’t trust them at all to give an honest evaluation of the issue, much less reimburse for the tow, so I fixed it myself. Turns out they got some type of adhesive on the brake light switch when replacing the bumper on the brake pedal which engages the switch and that was causing it to stick. On top of that, they had not tightened it down properly and it was moving around a lot. So not only did they mess up my car, but they didn’t even have the decency to fix their mistake. What’s worse is Hyundai corporate called after I filed a complaint and the lady I spoke to thought it was a perfectly reasonable trade for me to pay for the tow and Hyundai covers the repair! Show’s the type of company they are. It’s a shame because up until now, I had a very good experience with my Hyundai. Unfortunately Balise Hyundai changed that. I will never buy another Hyundai nor will I recommend them to anyone. More

Poisoned a 12 year relationship in one transaction Today I brought my under-warranty 2011 Hyundai Veracruz to this dealership for two manufacturer recall campaigns. Later in the day I received a call Today I brought my under-warranty 2011 Hyundai Veracruz to this dealership for two manufacturer recall campaigns. Later in the day I received a call from the service advisor informing me that one of my brake calipers was "sticking" and had nearly worn out the pad. I was informed that a sticking caliper is not covered by the Hyundai Assurance bumper-to-bumper warranty - the caliper must seize before it is covered. A phone call to Hyundai USA opened a case there but I was informed the dealer is the arbiter of what is an is not covered under the warranty. I started this day a loyal Hyundai customer of 12 years and ended the day filing a complaint with the Massachusetts Attorney General. What a disappointing experience from a brand and dealer I have valued for years. More

Routine Maintenance Chip was exceptional in his acknowledgement of what was needed and what was suggested for maintenance on my vehicle. Very courteous and professional. Chip was exceptional in his acknowledgement of what was needed and what was suggested for maintenance on my vehicle. Very courteous and professional. i will recommend him to anyone I know who needs a vehicle serviced. More

I had to call AAA because I locked my keys in the trunk. The AAA service broke the locks on both my front doors of my 2013 Elantra not even 4 months old so neither would open from the outside.. The service The AAA service broke the locks on both my front doors of my 2013 Elantra not even 4 months old so neither would open from the outside.. The service manager went out of his way to coordinate the cost of the repair with Davis the AAA co. and also the painting of the damage by the tin knocker of Orleans which I had already scheduled because of an accident requiring the back passenger side door to be painted. I do not know of the quality of the work as the parts did not come in overnight. Balise has given me a rental as I live in Orleans until the repair is made ,hopefully on Monday. The service manager relieved me of having to negotiate with both Davis and Tin Knocker about the payment and also got me home from Hyannis. I wish I could remember the Managers name but will thank him personally when I pick up my car. More

I am extremely happy with the service I receive at Balise of Cape Cod from my sales representative, Judy McGlochlin to Tony the Service Manager and His very able, knowledgeable, helpful and polite staff. I a of Cape Cod from my sales representative, Judy McGlochlin to Tony the Service Manager and His very able, knowledgeable, helpful and polite staff. I ask many many questions and they are all answered quickly and politely without trying to make up answers. I find their answers very reasonable and correct. We have purchased 4 cars since 2003 from the Cape Cod Hyundai dealers Balise and the predecessor Miskinis, but not (Joe LaHamm). More

THIS WILL SUBSTANTIATE WHY WE GAVE BALISE HYUNDAI IN HYANNIS MASS. THE HIGHEST RATING IN ALL CATEGORIES.... I live in Kitchener, Ontario, Canada. My wife Judy and I have been vacationing on Cape Cod fo HYANNIS MASS. THE HIGHEST RATING IN ALL CATEGORIES.... I live in Kitchener, Ontario, Canada. My wife Judy and I have been vacationing on Cape Cod for 40 of the last 43 years. Prior to going to the Cape this year, we sold our 2000 Pontiac Montana and bought a 2007 Hyundai Santa Fe locally here in Kitchener. Recognizing that we would not have as much room in the Santa Fe compared to the Montana to transport all our stuff to the Cape, we purchased a car top bag on-line. While it had lots of space to store our belongings, the strap configuration to hold it on the roof of the Santa Fe was not the best due to the design (window placement etc) of the Santa Fe. We got to Cape Cod, but had to stop periodically and tighten the straps. Being not 100% happy with our car top bag, we decided to look around Hyannis for a hard top cargo carrier. We went to several places, but couldn't find what we wanted and at a price we wanted to pay. Finally my wife Judy said...why don't we go to the local Hyundai dealership which was Balise Hyundai on Yarmouth Road in Hyannis. So that is exactly what we did. We went into the Parts Dep't at Balise and talked to 3 very nice people, one of which was Mike. Mike listened very carefully to our request, and went on their Hyundai network to see if he could find what we wanted. He came back to us with some great news that he had found exactly what we wanted and at a price we were willing to pay. I had several questions regarding the compatibility of the car top cargo carrier with my Santa Fe two side rails and cross members(2). Mike went out in the yard and looked at my rail configuration twice and each time he went back inside and made a phone call to another Hyundai location to get my questions answered. He even produced a printout of the answers to my questions. That was on Thursday, July 12th, and Mike arranged to have it shipped to his dealership from New Jersey two days later on July 14th. I can't say enough about how Mike took our situation on as a personal challenge to help us. He went the extra mile ,and through his efforts Balise Hyundai got the sale. Mike never rushed us and was never pushy. He was patient to help us work through our dilemma. In short, Balise are very fortunate to have such a tenacious, kind and pleasant customer-focused individual on their staff. Then we met Tony the Service Manager who did the install on the Saturday afternoon. Like Mike, Tony is very pleasant and focused on his job. With the help of one of his staff, Tony adjusted the cross rails on the Santa Fe to accommodate the cargo carrier, and completed the install. He installed it in record time and did it in exactly the time I was previously quoted when I purchased the cargo carrier. Both Mike and Tony are excellent employees, and Judy and I wish them well. Finally, we went and saw JJ the General Manager, and expressed how happy we were with the service we got from Mike and Tony. JJ was very nice and was very appreciative that we had taken the time to stop by his office and tell him. In conclusion, if people that are reading this review live in the Hyannis or surrounding area and are looking for a great vehicle backed by customer focused staff, then go check out the inventory and the folks at Balise Hyundai on Yarmouth Rd in Hyannis...if you are like Judy and I you won't be disappointed. ALL of the information I have provided in this review is honest and unsolicited. I took the time to write this because Balise Hyundai deserves it . More

Nick is a valuable asset. He was very informative upon my entry. He explained all work to be done and displayed excellent customer service skills. entry. He explained all work to be done and displayed excellent customer service skills. More