Balise Hyundai of Cape Cod

This is an honest review of Balise Hyundai. Overall they are a dealership that I do not recommend. I bought a car back in May with the required 30 day warranty according to MA law. Within those 30 days the are a dealership that I do not recommend. I bought a car back in May with the required 30 day warranty according to MA law. Within those 30 days the check engine light came on. I took it in to get repaired and they stated they fixed it. After a couple days of driving the check engine light came on again. They attempted to fix it 2 more times without success. They then wanted to buy the car back from me. Balise stated they are going to send a check to the financing company I used. They did not believe I was entitled to a refund of the down payment I paid when I bought the car. I believed under MA lemon laws that I should be refunded the full purchase price of the car. These conversations were with general manager David Cuesta. I can tell he is not trustworthy and is conniving trying to justify why the dealership deserves my money. There are a couple employees at Balise I would say are respectable but only a couple. I expected more from a dealership with a recognizable name. I did not want to go to court knowing that during Covid it would take many months. Since the dealership in the end did not refund all the money I believe I was entitled to my wife and I will never do business with Balise every again. I will also not advise my family, friends, and those reading this review to not shop at Balise. More

Be careful does not honor 3 month deferred payment when they keep telling you it's all set they are not honest. Last time for business with them they keep telling you it's all set they are not honest. Last time for business with them More

0 STARS!!! HORRIBLE!!! This review is for the service department as I had no experience with sales department. I took my car to Balise Hyundai to have recall work done on my 2011 Hyundai Sonata and I sta department as I had no experience with sales department. I took my car to Balise Hyundai to have recall work done on my 2011 Hyundai Sonata and I started having issues the minute I left the dealership. I’ve done the maintenance on the car for almost 10 years and have never had any issues, been very reliable. The FIRST time I take to the dealership where so called experts worked on it, it starts acting up. They did work on the brake system, and I felt the brakes dragging when driving home so I immediately turned around and went back to the dealership. They looked at it for maybe 2 minutes, said a tech forgot to turn something off and should be fine. Well it wasn’t. I went to start the car the next morning to go to work and it wouldn’t start. I called the dealership to see if they could help and they said I’d have to pay out of pocket to tow the car there, and IF they determined it was their fault, MAYBE they’d reimburse for the tow. I didn’t trust them at all to give an honest evaluation of the issue, much less reimburse for the tow, so I fixed it myself. Turns out they got some type of adhesive on the brake light switch when replacing the bumper on the brake pedal which engages the switch and that was causing it to stick. On top of that, they had not tightened it down properly and it was moving around a lot. So not only did they mess up my car, but they didn’t even have the decency to fix their mistake. What’s worse is Hyundai corporate called after I filed a complaint and the lady I spoke to thought it was a perfectly reasonable trade for me to pay for the tow and Hyundai covers the repair! Show’s the type of company they are. It’s a shame because up until now, I had a very good experience with my Hyundai. Unfortunately Balise Hyundai changed that. I will never buy another Hyundai nor will I recommend them to anyone. More

A completely disaster I went to lease a car at Balise Hyundai in Hyannis on February, 07 2020. After checking my credit and my wife’s credit, we were approved to get a 20 I went to lease a car at Balise Hyundai in Hyannis on February, 07 2020. After checking my credit and my wife’s credit, we were approved to get a 2020 Palisade SEL with a down payment of $5000. At the same day I gave them a Certified Check on that amount. We got the car insured And after 2 days waiting to sign the papers and get the car, we went back there and at the time we were closing the deal we were told that we would have to bring another $5000 to be able to get the car. After arguing about this whole mess, I gave up because it seemed that their financial guy didn’t know what’s he was doing (saying that because it took 2 hours to get the same car, one level up, and even a better deal thru the same bank at Hyundai in Plymouth) so I just asked for my money back. The manager said the office was closed and I would have to wait for the next morning. Next day nobody contact and when I went there I was told that I had to wait the check to be clear because they couldn’t take the chance of giving me a check and I would cancel the one I gave them. Are you serious? They can keep my money as long as they want after unprofessional services because they think I’m going to steal them? On top of that, its being over 6 days now and everyone knows it doesn’t take that long for a check to clear. A quick research will show you that a certified check clears in 48 hours. It’s not the case but, if that was the only 5K I had to put towards my new car, I would be stuck till the day it’s convenient for them to give my money back. I try to keep my business local but unfortunately we can’t. Gotta shop around. I’ve learned with this whole situation and I hope they do to because customer satisfaction is the best advertisement. One of my best friend was there before me and was going to get a similar car with them but not anymore after all this and this was just the first one. I just want my money back. Ps. Coby, the salesman, was amazing and I feel bad that his sales depends on such a bad financial rep. More

Recommend Balise Hyundai Highly We just purchased our fifth Hyundai from Balise Hyundai (Springfield and Cape Cod) and as always, the staff was very professional and the buying exper We just purchased our fifth Hyundai from Balise Hyundai (Springfield and Cape Cod) and as always, the staff was very professional and the buying experience was efficient and enjoyable. More

Happy I am very happy with my car and the buying experience. We enjoyed working with Jimmy Germain. We will not hesitate to consider this dealershjp again I am very happy with my car and the buying experience. We enjoyed working with Jimmy Germain. We will not hesitate to consider this dealershjp again when it come time to purchase another vehicle. More

Awesome Dealer I love these people. They know how to be a good dealer. That's why I keep coming back. Service dept is great as well. Keep up the good work. I love these people. They know how to be a good dealer. That's why I keep coming back. Service dept is great as well. Keep up the good work. More

Santa Fe I'm very pleased with my new Santa Fe. Darrel Askew was personable and very willing to help to make me happy with the purchase and to meet all my con I'm very pleased with my new Santa Fe. Darrel Askew was personable and very willing to help to make me happy with the purchase and to meet all my conditions. More

excellent experience Excellent experience everyone was very professional and helpful no high pressure sales tactics went over all vehicle options helpful setting up all fe Excellent experience everyone was very professional and helpful no high pressure sales tactics went over all vehicle options helpful setting up all features followed up to make sure every thing was ok thank you More

Professional and Painless My experience working with Balise Hyundai and specifically O'brian Lawrence was comfortable and satisfactory. The thought of purchasing my first car w My experience working with Balise Hyundai and specifically O'brian Lawrence was comfortable and satisfactory. The thought of purchasing my first car was daunting but O'brian helped me the whole way through and was so professional and willing to work with me to reach the outcome I desired. He was always available to email and answer questions and make sure I was satisfied. I would definitely recommend O'brian to anyone interested in purchasing at Balise! He's an expert in the business, and is wonderful interacting with customers. Thanks! More