Balise Hyundai of Cape Cod

Nick is a valuable asset. He was very informative upon my entry. He explained all work to be done and displayed excellent customer service skills. entry. He explained all work to be done and displayed excellent customer service skills. More

This is an update from my 10/31/2011 8:04:40 PM review. My original experience with this dealership (and corresponding review) was HORRENDOUS. The main reason being the individuals I dealt with ( Mike - S My original experience with this dealership (and corresponding review) was HORRENDOUS. The main reason being the individuals I dealt with ( Mike - Sale Mgr and David Cronin -Salesperson ). After the horrendous experience, Louie and John took on the relationship directly. It was a 180 degree difference in experience. They actually cared about doing the right thing for the customer versus doing anything to make a sale like Mike & David. Based on a new review by someone else, it appears that David is still doing it. Mike to the best of my knowledge, is no longer with the dealership. Had my only experience been the one with Louie & John, this would have been a very good situation from the beginning. They went to all lengths to make things right...and I mean ALL lengths. The vehicle we wanted was simply not available in the region so they found it in VA/NC and had it transferred up here to MA/RI at their cost to show me that they were not the dealership that Mike & David were poorly representing. Based on this... I would recommend doing business with them again BUT.... if you run into ANY issues.... contact Louie or John immediately. Don't deal with poor salespeople anywhere....including here. James the finance guy was also very personable and good to work with. More

Lack of customer service and lack of communication from sales to customer. I was not told about the 398.00 dealership fee until the credit approval came back, 3 days after I first worked with the dealersh sales to customer. I was not told about the 398.00 dealership fee until the credit approval came back, 3 days after I first worked with the dealership. I received a phone call telling me the car was ready to go but not informed the car had a rejected inspection sticker until I walked in to pick up the truck. I was told may times by the sales manager he would check on the truck and call me right back, he did not. I was told I would received a full tank of gas and we only received 3/4 of a tank. When I asked what the tax, title and licence fees dollar amount would be my sales man said he would call me back with that info, he did not I had to find them on-line. When I mentioned this to the sales manager he said, you should have know what they are, you have bought a lot of cars on your life. I was not given a price break down sheet the first day I looked at the vehicle and I also did not meet with the business manager. The sales manager said, he thought I was in a hurry, thats why he did not have me meet with the business manager. The reality is, he never asked me if I would like to meet with the sales manager. I was told, "you know I am loosing money on this vehicle" by the sales manager. More

My partner & I went to Balise Hyundai having done our research on line as to what car was the best suited for us. Our 91 Toyota Corolla had recently ended its long and useful life and among the cars that research on line as to what car was the best suited for us. Our 91 Toyota Corolla had recently ended its long and useful life and among the cars that had made the finals were a few hyundai Elantras, excellent consumer report on all counts. We received fast and friendly help as soon as we walked in from John C. Crawley. We drove the choice car and saw another vehicle, a Mitsibushi that was also among the finals but a little too much mileage compared to the Elantra we were looking at. We decided that our choice was the right one and proceeded to the actual sale that was also fast and efficient. A few days later John drove the car to our home about an hour away. A very pleasant experience all around. More

I was very pleased with the sales team on all aspects of the sale as well with the price and trade in value of my other vehicle. The finance was very pleasant and would recommend Balise Hyundai to everyone. the sale as well with the price and trade in value of my other vehicle. The finance was very pleasant and would recommend Balise Hyundai to everyone. More

I love how right when you walk in, everybody knows who you are and they come over and greet you and ask how you are doing. Eric had sold me my car, and everytime I getmy car done at the sevice center he a you are and they come over and greet you and ask how you are doing. Eric had sold me my car, and everytime I getmy car done at the sevice center he always asks me how I'm doin and how my car is doing. And always asks me why I'm gettin my car done to make sure my car is ok. Louie always comes up and asks how I am and to make sure my car is doing well. I love walking in there and them knowing who I am and remembering me. Nick is new but he is a really good guy, when he worked in the auto service he always greeted me with a smile and asked me how I was doing and what I needed to done for my car. Now he sells cars and everytime I walk in there and he comes up and talks to me to make sure my car is alright. But all together its been a awesome dealership so far, I go there for all my car troubles because I no that they will take car of me and no that I will be happy at the end of the day with my car. I don't really know the other people that work there but when I walk in they always ask me how I am and what is going on with my car because they remember me from the time that I bought my car. Thank you for everything that you guys do and I will recommend you to all my friends and family anyday. More

The experience I had at Balise Hyundai of Cape Cod was exceptional. They were truly down to earth, with a "no pressure" atmosphere. I have never enjoyed the experience of buying a car, and I have to say exceptional. They were truly down to earth, with a "no pressure" atmosphere. I have never enjoyed the experience of buying a car, and I have to say, I really enjoyed it this time. I felt like I was visiting an old friend and did not experience the dreaded task of purchasing a car. I would recommend this dealership to everyone. People here are just so down to earth. They really gave us an experience we will not soon forget. There professionalism was exceptional and their family like atmosphere really made this enjoyable. We witnessed past customers come in for service and they too were treated with respect and dignity. The employees at Balise Hyundai of Cape Cod were just as attentive to the needs of those customers as they were to the customers purchasing vehicles. More

Hello my name is Jocelyn O'neil and i recently purchased a 2011 Hyundai accent from Balise Hyundai in Hyannis, MA. My Saleperson was extremly nice and so was the general sales Manager. Everyone else there w a 2011 Hyundai accent from Balise Hyundai in Hyannis, MA. My Saleperson was extremly nice and so was the general sales Manager. Everyone else there was very pleasant to me as well. My fiance and i were having alot of car troubles with our 2002 Nissan Altima and we needed to get a new car desperately. They were so good to us since our engine had died in the altima they even gave us a ride home and offered to pick us up the next day until my loans went through. They were so good to us about everything and i am very happy that we choose to go to balise rather then another dealer. I give them A+++++++++++ in customer service and my fiance and i are very grateful for all the help they gave us. Honestly i dont think i want to go to another dealership again. Thank you Balise More

My husband and I have enjoyed this dealership since we purchased 2 vehicles over a year ago. We bought our son a new Elantra and ourselves a used 2008 Tucson. I recently had the need to purchase tires for purchased 2 vehicles over a year ago. We bought our son a new Elantra and ourselves a used 2008 Tucson. I recently had the need to purchase tires for the Tucson and decided to stop into the dealership to investigate how affordable a new 2011 Tucson would be for us. From the moment I entered all of the salespeople were extremely pleasant to me. Eric Barros showed me vehicles on the lot and made the sale very easy for me. Louie Rezendes Jr(General Sales Manager) made the wait pleasurable and it was nice to see that the financial person was now James Tinsley who sold us our initial vehicles. Louie actually sent Eric to Dunkin Donuts to get me a coffee because they only happen to have flavored left which I do not care for. I also saw that an elderly woman who was waiting was hungry and they sent someone to McDonalds for them. It is this type of excellent customer service that makes people continue to use this dealership. I will(and already have) recommend them to all of my friend and family and anyone who should mention to me they need a vehicle. I sincerely hope that this rating gets passed on to them and they receive acknowledgement for their great service. Thanks for listening, Sue Sciarrillo More

I had an excellent experience buying my Tucson from Judy MacLachlan. I met her when I was in the waiting room of the service department waiting for an oil change on my Sonata. Since I had my labrador with MacLachlan. I met her when I was in the waiting room of the service department waiting for an oil change on my Sonata. Since I had my labrador with me, we struck up a conversation. At the time I was not shopping for a new vehicle but I knew if I ever was, I would certainly work with her. Shortly after that meeting, my daughter needed a new car so she got our Sonata and we bought the SUV. She has a great way with people, went out of her way to meet my needs. She even came by the house to bring some paperwork. I hope she is there when we are due for our next purchase! Balise should consider her a great asset to their sales team. More