Balise Hyundai of Cape Cod

This was my first new car purchase after graduating college. The crew who helped me buy my first car was unbelievable. Jake Roberts was my sales guy and the experience I had with him was fantastic. He college. The crew who helped me buy my first car was unbelievable. Jake Roberts was my sales guy and the experience I had with him was fantastic. He was always there to answer any questions or concerns I had. He made buying my first car easy and lifted a lot of stress off of my shoulders. Every time I walked into the dealership I was greeted by one of the employees and always felt comfortable. I definitely would recommend this dealership to anyone. They are very knowledgeable and make purchasing a car very easy and managable. Two thumbs up!!!! More

I recently purchased a new vehicle from the dealership and my overall experience was wonderful. Kevin Heinrich the Sales and Leasing Consultant was friendly, informative and patient. He showed me a few and my overall experience was wonderful. Kevin Heinrich the Sales and Leasing Consultant was friendly, informative and patient. He showed me a few different cars but was able to find the right car for me for the right price. He was able to get my car payment in the price range that I wanted it to be plus I was able to get a vehicle that had a whole bunch of extras. James Tinsley the Business Manager completed the finance paperwork with me and he was also very friendly and knowledgeable. We were able to complete the paperwork in a timely manner which was greatly appreciated. Overall the dealership was wonderful. I would recommend anyone looking for a vehicle to go to Balise Hyundai of Cape Cod. More

My husband and I recently leased a Genesis from Jay Hoyt, the General Manager of Hyundai Balise of Cape Cod. The entire process was effortless thanks to Jay and his team of curtious and knowledgable profes the General Manager of Hyundai Balise of Cape Cod. The entire process was effortless thanks to Jay and his team of curtious and knowledgable professionals. I highly recommend this dealership for the overall wonderful experience of leasing a car and of course the great value of driving a Hyundai! More

I am extremely happy with the service I receive at Balise of Cape Cod from my sales representative, Judy McGlochlin to Tony the Service Manager and His very able, knowledgeable, helpful and polite staff. I a of Cape Cod from my sales representative, Judy McGlochlin to Tony the Service Manager and His very able, knowledgeable, helpful and polite staff. I ask many many questions and they are all answered quickly and politely without trying to make up answers. I find their answers very reasonable and correct. We have purchased 4 cars since 2003 from the Cape Cod Hyundai dealers Balise and the predecessor Miskinis, but not (Joe LaHamm). More

I visited the dealership just to show my granddaughter a car that I liked. I was greeted by Peter Stout. He asked me if I would like to test drive the vehicle. It was a 2012 Hyundai Veloster. I said OK, car that I liked. I was greeted by Peter Stout. He asked me if I would like to test drive the vehicle. It was a 2012 Hyundai Veloster. I said OK, and off me and my two granddaughters went. I was very impressed with the way the vehicle handled. I showed my husband and my daughter the vehicle. Everyone seemed to like the vehicle. I had no intentions in purchasing a new vehicle that day, I was just pointing out to my granddaughters a vehicle that I thought was "cool". When I returned from the test drive, I was approachedby JJ Hoyt. He asked what I thought of the vehicle. I told him I loved it, but didn't think I could afford a new vehicle. He ran some number for me, and they were not in my budget. I told him that if he could make the payments the same as what I was currently paying,I would consider it. I figured that would never happen and off I went. About 2 days later, Mr. Hoyt called me with the good news that my payments would remain the same,so naturally I had to now buy the vehicle. When I went in to sign the papers for my new purchase I dealt with James Tinsley. I have purchased many vehicles in my time as a driver, but never had such a good experience as I did with Mr. Tinsley. He was very professional and explained everything i detail that I was signing. He had me in and out in no time at all. Then I sat with Mr. Stout, who went over every inch of the vehicle with me. He was very helpful and knowledgable about the vehicle. He was able to answer all of my questions. He even hooked up my phone to the car. I would definately recommend anyone interested in purchasing a vehicle to Balise Hyundai of Cape Cod, and I have sent peple there for their purchase. More

THIS WILL SUBSTANTIATE WHY WE GAVE BALISE HYUNDAI IN HYANNIS MASS. THE HIGHEST RATING IN ALL CATEGORIES.... I live in Kitchener, Ontario, Canada. My wife Judy and I have been vacationing on Cape Cod fo HYANNIS MASS. THE HIGHEST RATING IN ALL CATEGORIES.... I live in Kitchener, Ontario, Canada. My wife Judy and I have been vacationing on Cape Cod for 40 of the last 43 years. Prior to going to the Cape this year, we sold our 2000 Pontiac Montana and bought a 2007 Hyundai Santa Fe locally here in Kitchener. Recognizing that we would not have as much room in the Santa Fe compared to the Montana to transport all our stuff to the Cape, we purchased a car top bag on-line. While it had lots of space to store our belongings, the strap configuration to hold it on the roof of the Santa Fe was not the best due to the design (window placement etc) of the Santa Fe. We got to Cape Cod, but had to stop periodically and tighten the straps. Being not 100% happy with our car top bag, we decided to look around Hyannis for a hard top cargo carrier. We went to several places, but couldn't find what we wanted and at a price we wanted to pay. Finally my wife Judy said...why don't we go to the local Hyundai dealership which was Balise Hyundai on Yarmouth Road in Hyannis. So that is exactly what we did. We went into the Parts Dep't at Balise and talked to 3 very nice people, one of which was Mike. Mike listened very carefully to our request, and went on their Hyundai network to see if he could find what we wanted. He came back to us with some great news that he had found exactly what we wanted and at a price we were willing to pay. I had several questions regarding the compatibility of the car top cargo carrier with my Santa Fe two side rails and cross members(2). Mike went out in the yard and looked at my rail configuration twice and each time he went back inside and made a phone call to another Hyundai location to get my questions answered. He even produced a printout of the answers to my questions. That was on Thursday, July 12th, and Mike arranged to have it shipped to his dealership from New Jersey two days later on July 14th. I can't say enough about how Mike took our situation on as a personal challenge to help us. He went the extra mile ,and through his efforts Balise Hyundai got the sale. Mike never rushed us and was never pushy. He was patient to help us work through our dilemma. In short, Balise are very fortunate to have such a tenacious, kind and pleasant customer-focused individual on their staff. Then we met Tony the Service Manager who did the install on the Saturday afternoon. Like Mike, Tony is very pleasant and focused on his job. With the help of one of his staff, Tony adjusted the cross rails on the Santa Fe to accommodate the cargo carrier, and completed the install. He installed it in record time and did it in exactly the time I was previously quoted when I purchased the cargo carrier. Both Mike and Tony are excellent employees, and Judy and I wish them well. Finally, we went and saw JJ the General Manager, and expressed how happy we were with the service we got from Mike and Tony. JJ was very nice and was very appreciative that we had taken the time to stop by his office and tell him. In conclusion, if people that are reading this review live in the Hyannis or surrounding area and are looking for a great vehicle backed by customer focused staff, then go check out the inventory and the folks at Balise Hyundai on Yarmouth Rd in Hyannis...if you are like Judy and I you won't be disappointed. ALL of the information I have provided in this review is honest and unsolicited. I took the time to write this because Balise Hyundai deserves it . More

I was very fortunate to have discovered the listing for I was very fortunate to have discovered the listing for the vehicle almost simultaneously with its appearence, both in terms of mileage and price it I was very fortunate to have discovered the listing for the vehicle almost simultaneously with its appearence, both in terms of mileage and price it met my criteria. Incidently, nothing else in the several thousand listings checked came even came close. I was equally fortunate in the dealership that listed the car. They were extremely helpful and staight forward from the outset. As a result I was comfortable making a substantial deposit without having even seen the car (I assumed perhaps incorrectly that I would forfiet that deposit if I elected not to purchase the car.) While apparently, there is alot more time consuming paperwork than I remenbered from past purchases the sales and financial person took the time to explain all aspects of the tranaction and in addition took the time to answer my questions. Where they where not familar or experienced in the area of my inquiry they brought in someone who was - for instance the mechanic who had set up the car. Although the car was 7 years old it seemed brand new without a blemish. I told a friend I felt like I'd won the lottery. As to writing a review in the dealer there would be no problem except that at that point in time my experience would be incomplete. More

Nick is a valuable asset. He was very informative upon my entry. He explained all work to be done and displayed excellent customer service skills. entry. He explained all work to be done and displayed excellent customer service skills. More

This is an update from my 10/31/2011 8:04:40 PM review. My original experience with this dealership (and corresponding review) was HORRENDOUS. The main reason being the individuals I dealt with ( Mike - S My original experience with this dealership (and corresponding review) was HORRENDOUS. The main reason being the individuals I dealt with ( Mike - Sale Mgr and David Cronin -Salesperson ). After the horrendous experience, Louie and John took on the relationship directly. It was a 180 degree difference in experience. They actually cared about doing the right thing for the customer versus doing anything to make a sale like Mike & David. Based on a new review by someone else, it appears that David is still doing it. Mike to the best of my knowledge, is no longer with the dealership. Had my only experience been the one with Louie & John, this would have been a very good situation from the beginning. They went to all lengths to make things right...and I mean ALL lengths. The vehicle we wanted was simply not available in the region so they found it in VA/NC and had it transferred up here to MA/RI at their cost to show me that they were not the dealership that Mike & David were poorly representing. Based on this... I would recommend doing business with them again BUT.... if you run into ANY issues.... contact Louie or John immediately. Don't deal with poor salespeople anywhere....including here. James the finance guy was also very personable and good to work with. More

Lack of customer service and lack of communication from sales to customer. I was not told about the 398.00 dealership fee until the credit approval came back, 3 days after I first worked with the dealersh sales to customer. I was not told about the 398.00 dealership fee until the credit approval came back, 3 days after I first worked with the dealership. I received a phone call telling me the car was ready to go but not informed the car had a rejected inspection sticker until I walked in to pick up the truck. I was told may times by the sales manager he would check on the truck and call me right back, he did not. I was told I would received a full tank of gas and we only received 3/4 of a tank. When I asked what the tax, title and licence fees dollar amount would be my sales man said he would call me back with that info, he did not I had to find them on-line. When I mentioned this to the sales manager he said, you should have know what they are, you have bought a lot of cars on your life. I was not given a price break down sheet the first day I looked at the vehicle and I also did not meet with the business manager. The sales manager said, he thought I was in a hurry, thats why he did not have me meet with the business manager. The reality is, he never asked me if I would like to meet with the sales manager. I was told, "you know I am loosing money on this vehicle" by the sales manager. More