Balise Hyundai of Cape Cod

My experience with Balise Hyundai of Cape Cod has been disappointing and frustrating, to say the least. Back in March 2023, I reached out to inquire about warranty coverage for my 2011 Hyundai Sonata, as disappointing and frustrating, to say the least. Back in March 2023, I reached out to inquire about warranty coverage for my 2011 Hyundai Sonata, as the engine had seized. I was told by their staff that the engine replacement would not be covered due to a software update not being completed. This statement was not only false, but it also caused me to waste valuable time and resources. The reality was that Hyundai had already revised its warranty and removed the requirement for the software update, meaning my vehicle was eligible for an engine replacement under warranty. Unfortunately, Balise misrepresented this, leading me to believe that I was not covered, and I did not bring the car in for an inspection. It wasn’t until March 2024, after many persistent efforts on my part, that Balise finally inspected the vehicle, and Hyundai authorized the engine replacement. The engine replacement itself took an astonishing 40 days to complete. After finally receiving my "repaired" vehicle, the check engine light immediately came on. Upon investigating, I discovered that the purge control valve had been disconnected. When I reconnected it, the engine started running poorly and stalling at idle. This led me to believe that the valve was stuck open and needed replacement. After replacing it, the engine began running normally again. It’s my belief that Balise technicians were aware of the issue with the purge valve but simply disconnected it and cleared the codes to get the vehicle out of the shop quickly, without addressing the underlying problem. This kind of behavior is frustrating and feels like an attempt to cover up mistakes rather than provide proper service. Additionally, once the engine was finally replaced, the service advisor called and expected me to immediately return their courtesy rental. After waiting for over a month, they seemed to expect me to drop everything and come right away. The lack of consideration for my time and circumstances was incredibly frustrating. I was left without my car for an entire year, incurring over $19K in rental and ride-sharing expenses. Balise’s conduct has caused substantial financial harm, and they did not adequately train their staff on the warranty policies or properly address my concerns. They have demonstrated unfair and deceptive business practices, failing to provide the accurate and transparent customer service I expected. I would not recommend Balise's dealerships to anyone seeking reliable and honest service. More

If you want a great car buying experience this the place to go. After going to multiple dealerships, they had just what I wanted. I never felt any pressure. My salesperson took the time to go over the car a to go. After going to multiple dealerships, they had just what I wanted. I never felt any pressure. My salesperson took the time to go over the car and answered my follow up questions about the car. Definitely recommend Balise Hyundai on the Cape. More

Had a great experience at this dealership. Knowledgeable sales staff and Service Dept. Highly recommend! Knowledgeable sales staff and Service Dept. Highly recommend! More

I have to definitely state that when you walk into this establishment., you can already feel the VIP treatment! The customer service that you will receive is nothing less than outstanding from beginning t establishment., you can already feel the VIP treatment! The customer service that you will receive is nothing less than outstanding from beginning to end. More specifically., I need to give high praise to TONY BRUNO. He was not only extremely genuine and a gentleman to boot, but also a true professional. His knowledge and experience was very impressive. He quickly found a way to make everything work in my favor. I am so happy with my experience and very impressed with Tony and all the other employees. I will only go to Balise Hyundai! Thank you so much, Danielle M More

Working with Jeremy Mann at Balise Hyundai of Cape Cod was a great experience. Jeremy really hustled trying to find me exactly what I was looking for, a hybrid Santa Fe Calligraphy in the color I wanted,e was a great experience. Jeremy really hustled trying to find me exactly what I was looking for, a hybrid Santa Fe Calligraphy in the color I wanted,etc. He kept in contact with me through the entire process, even on his after work hours. He is a knowledgeable and trustworthy dealer whom I would 100% recommend to anyone else looking for a Hyundai! More

I have been buying my cars from Hyundai for over 20 years but in all that time I never met a staff member who was as excellent as new Service Manager Adrian Dalzell. He is the nicest and most knowledgeable but in all that time I never met a staff member who was as excellent as new Service Manager Adrian Dalzell. He is the nicest and most knowledgeable staff person I ever met at Balise Hyundai. Adrian is top of the line in service!!! More

Worked with Felipe and it was a great experience from beginning to end! I am from off Cape Cod and shopped a few other Hyundai dealers for a price on a new Palisade. They not only gave me the best pric beginning to end! I am from off Cape Cod and shopped a few other Hyundai dealers for a price on a new Palisade. They not only gave me the best price right away without having to haggle but the whole process was done remotely and they brought me the car! 5 Stars!!!! More

Buying a new car is very often a time consuming, stressful and sometimes unpleasant experience. This is even more true when considering a pre-owned vehicle. At Belize they were on the ball frm the b stressful and sometimes unpleasant experience. This is even more true when considering a pre-owned vehicle. At Belize they were on the ball frm the beginning. Mr Darrell Askew quickly got all the necessary information from me and gave me my options. I felt his answers to my questions were always sincere , and though he intended to make a sale he never pressured me, Ultimately he sold me a car that I was happy to drive away with and didn’t feel as though I over spent. And I got a car that suits me. Mr Askews attention to small details helped expedite and finalize my purchase. If you’re shopping for a car on Cape Cod be sure to check out Balise Hyundai and ask for Mr Darrell Askew. More

friendly staff, many different options of car, helpful sales representative, great service and wonderful crew sales representative, great service and wonderful crew More

Blatantly dishonest and deceptive. First, Darrell Askew, sales rep, raised the price of the car 1,000 dollars above the Balise advertised price in his offer. The 995.00 coating fee was hidden until the ap sales rep, raised the price of the car 1,000 dollars above the Balise advertised price in his offer. The 995.00 coating fee was hidden until the appearance of the offer, and was non-negotiable. The document dollar. fees were over 600.00. There was no mention of the APR, and was high even with pre-approval. Darrell was just doing his job I understand that. Jason, a sales manager was dismissive and rude. Balise is the nightmare dealership that Consumer Reports urges you to avoid. You have been warned. More