Balise Hyundai

Our experience at Balise Hyundai was certainly worth remembering. Everyone was so kind and helpful. The consultant we worked with, Bryant Biccum, was terrific. He was knowledgable, friendly, had a great remembering. Everyone was so kind and helpful. The consultant we worked with, Bryant Biccum, was terrific. He was knowledgable, friendly, had a great sense of humor and most importantly he was honest and gave us the best deal he could find. There was no pressure at any time and overall we had a pleasant time buying a new car. I recommend the dealership and going through from Bryant Biccum. More

The salesman, Bryant Biccum was absolutely fantastic. Worked with me to stay in my price range and still get the vehicle that I reallly wanted. When things didn't quite go as I had hoped he was able to Worked with me to stay in my price range and still get the vehicle that I reallly wanted. When things didn't quite go as I had hoped he was able to make up for it in other ways. Adam, who handled the financing was great and got me an excellent rate. They even helped me more after the sale was complete. They don't leave you high and dry after they get your money. My salesman Bryant was still there to help with any questions to be answered or if I needed help with anything with the new vehicle. Overall was a great experience and would recommend them. More

It was no problem to buy this vehicle, never have I ever bought a used car that I've had to bring to the shop so many times in a year and a half. I will never buy another car from this dealer ever again! Wh bought a used car that I've had to bring to the shop so many times in a year and a half. I will never buy another car from this dealer ever again! When I am told that my warranty is bumper to bumper for 3yrs or 60,000 I expect just that cuz I have reached neither!! not that they want to charge me $250 to fix the button/cable to be able to open my gas tank!..this to me was unacceptable,I would not recommend this dealership to anyone! More

I spent about a week dealing with other area Hyundai dealerships and it was a complete waste of time. I drove the 45 minutes from Greenfield to Springfield and worked with Rashad at Balise Hyundai. I dealerships and it was a complete waste of time. I drove the 45 minutes from Greenfield to Springfield and worked with Rashad at Balise Hyundai. I knew exactly what I was looking for and the price I could spend and I was very up front about both. There was no high pressure up-sale tactics and they worked with me to get good value on my trade. Within 3 hours the paperwork was done and I was driving away in my brand new car. It was the easiest car buying experience I have ever had and in the future I will go back to Balise. More

Wonderful experience! Sales man (Daniel Schell)was very knowledgeable & pleasure to work with throughout purchase. My first new car & thanks to them I won't deal with any other dealership! Thanks so much! knowledgeable & pleasure to work with throughout purchase. My first new car & thanks to them I won't deal with any other dealership! Thanks so much! More

I would never go anywhere else to buy a car. This is my third Santa Fe.....sales and service are exceptional! Quick, professional and painless. I highly recommend this dealer. third Santa Fe.....sales and service are exceptional! Quick, professional and painless. I highly recommend this dealer. More

Linda and Kevin Powers After purchasing several Linda and Kevin Powers After purchasing several vehicles from Gary Rome in the past, I highly recommend purchasing your next vehicle from Balise Hy Linda and Kevin Powers After purchasing several vehicles from Gary Rome in the past, I highly recommend purchasing your next vehicle from Balise Hyundai in Springfield, MA. Dealing with our salesman, Daniel Schell, was definitely a pleasure! Daniel patiently took plenty of time showing us several vehicles and answering all of my questions without any pressure to buy! After finally deciding on a vehicle, Brian Houser was extremely helpful and professional in getting me the best deal! Daniel continued to call me with updates and followed through on all of my requests. I never take the time to write reviews, however, after receiving "Excellent Customer Service" from Dan, Brian and Adam, I felt this team of professionals really earned it! More

So many people focus on the sales aspect of the dealer. The more important aspect to the dealer that you need to think about is the service department. This service department is absolutely horrible. Any d The more important aspect to the dealer that you need to think about is the service department. This service department is absolutely horrible. Any dealer is good at selling you a new or used car. When it comes to service Balise Hyundai totally fails. I went to their service department 2 times to discuss an issue with the seat fabric on my driver seat. On the second visit I was able to get the car looked at by the service manager. He made me wait in the waiting room for 45 minutes plus. What I went in the back and asked what he observed of my seat he gave me a major attitude. He told me that the Hyundai rep would have to look at my seat in person. It only took him 2 or 3 minutes to look at my seat and I had to wait 45 minutes to hear this? I asked when the rep was going to be coming to his dealership. He told me he didn't know that he would call me. This was a month and a half ago. They have never called me to tell me anything. He doesn't know this but in the meantime I went to Gary Rome Hyundai. Their service director Steven was very attentive to my needs. He took digital photographs and emailed them to the rep. I had the answer in about a week. The repair was going to be covered by warranty and they scheduled the repair within 3 weeks. While my car was in the shop they gave me the best loaner car I've ever had. The seat was fixed in less than 1 day and I had a completely positive experience with Gary Rome. The 1 good thing that came out of this is it allowed me to experience better service elsewhere I will never return to this dealer. Balise has lost me as a customer. More

I whole heartedly recommend this fantastic dealership. Everyone there is so friendly and hard working. I drove over 4 hours to buy a 2011 GMC Yukon from them because of the awesome deal Christy made over Everyone there is so friendly and hard working. I drove over 4 hours to buy a 2011 GMC Yukon from them because of the awesome deal Christy made over the phone. The whole deal was done before I made the trip. All I had to do was sign on the dotted lines. This dealer is why I only search for vehicles on Cars.com. I love the Internet! And now I love Braise auto's. More

I had been looking far and wide for a 2012 Hyundai Sonata 2.0T Limited, Black/Black with Navigation. After wasting time with 2 useless NY/NJ dealers, I finally decided to return Frank's call. He had my car b 2.0T Limited, Black/Black with Navigation. After wasting time with 2 useless NY/NJ dealers, I finally decided to return Frank's call. He had my car but the exterior was white. I made that compromise, drove 160 miles from NJ to MA and got my car done. Overall experience was good and Frank is a great guy to work with. There were 2 minor issues that holds me back from giving a 5/5. I was originally told the car had 20 miles on it, but it had 360. After I came back home, they said delivery could be delayed by a week 'cause the paperwork had the wrong VIN# and it had to be corrected by corporate. I forgave the first one, but had to step up the pressure to get the second one taken care of in 3 days instead of a whole week. Overall they are great to work with and am happy with my Sonata. I will definitely recommend Balise to my friends, not sure if they would drive 160 miles to MA :) More