Balise Honda of North Attleboro

Great Place! !! Great service and Sales staff. Finance staff also excellent. So glad they moved into North Attleboro. !! Great service and Sales staff. Finance staff also excellent. So glad they moved into North Attleboro. More

Lied about price on a car I drove 2 hours out with cash in hand & they would not sell to me because I did not want to finance from them which is illegal I will be taking all legal actions against them as s in hand & they would not sell to me because I did not want to finance from them which is illegal I will be taking all legal actions against them as soon as possible PLEASE BE CAREFUL BUYING WITH THWM AND IF YOU HAVE CASH OR A PRIOR LOAN DO NOT BE FORCED INTO FINANCING FROM THEM AS I SAID ABOVE IT IS ILLEGAL!!!! More

I have purchased now 7 Hondas from Balise, formally Majestic Honda of Lincoln. Choosing Honda for our vehicles has been the best decision that we have made! I have worked with several sales reps and al Majestic Honda of Lincoln. Choosing Honda for our vehicles has been the best decision that we have made! I have worked with several sales reps and all of them have been a pleasure to work with. Most recently, we purchased a 2019 CRV and I had the pleasure to work with Rich Brown. What an excellent guy! Working with Kylie McDonald is also always a pleasure! I have to say, I never have that uncomfortable feeling that most people get going to a car dealership when working with Balise. Whether it's the sales department or service, they are all great. This place is top notch! Thanks for everything! Kyle Cook- More

I apologize for the lengthy review but some background is needed. Long story short, don't go here for service, and don't especially don't expect help if anything in that service goes wrong. I brought my c needed. Long story short, don't go here for service, and don't especially don't expect help if anything in that service goes wrong. I brought my car in to get have service done per the maintenance schedule, and to get an alignment. After the service, I noticed they had charged me for the alignment even though the Honda warranty specifically states that alignments are covered for the first 12 months or 12,000 miles (my car was at 10,832 and only 8 months old). Full disclosure, my car did have one alignment earlier in the year under warranty, however my car was out of alignment again and still within the warranty period. I brought this up with the service advisors, who refused to look up Honda's warranty terms to confirm, and told me to call back later once I found it on my own. After I got home and was able to check in my warranty booklet, I called the service department back who still argued that the alignment shouldn't be covered, but they agreed to reimburse the service (approximately $110) "as compensation for the problem". After 2 weeks, I called because I still hadn't received the check, and was told it can take 6-8 weeks. This was frustrating as I had not been told this initially, but I decided to wait. Flash forward and after 8 weeks I still don't have a refund check. I called today to try to sort it out, and was told the "service manager is out, you'll have to call back after 4pm". Sure. I call back first around 4:20pm with no answer so I leave a voicemail asking for a call back. I call again around 4:45pm, am informed that the manager has left for the day and I'll have to call back tomorrow. This has been an extremely frustrating process, and one that really shouldn't have happened in the first place. From my experience, the services advisors are ill informed about the warranty terms of the vehicles their dealership sells, they are unwilling to help if you have questions about the same, and their follow-up customer service consists of kicking the can down the road. The worst part is they are walking distance from me, and have given me every reason to go somewhere else. I'll be following up again in person to resolve this. I can promise I will never bring my car there for service going forward, and will be happy to travel further to a competitor. If you are reading this as a potential customer, I strongly recommend you go elsewhere. I will try to update my review if a resolution is reached. UPDATE: After posting this review as well as some others online, I got a call back the next morning from the dealership. They were extremely apologetic, offered to mail me the check right away, and added a free 4-wheel alignment to my account. The service manager doubled down during the call that the alignment shouldn't have been covered by warranty, so I still don't think I'll be going back. Two things that didn't sit well, however, was 1) they told me a check should only take a few days at most to issue and 2) they had sent the original check to an old address of mine after I had tried to update my address in their system on two separate occasions. I'm glad I was finally able to resolve my issue, but disappointed I had to blast them online in order to get a response. I'd still encourage others to stay away from Balise Honda if you need service work done. More

Good experience - my salesman Brian Campbell was very good. I was given a fair price for my trade in and the vehicle I purchased was fairly priced for the market. The ladies in finance and insurance were good. I was given a fair price for my trade in and the vehicle I purchased was fairly priced for the market. The ladies in finance and insurance were great as well. More

Went to purchase a vehicle for cash. Test drove the vehicle and then was told we are forced to finance, and forced to pay $1000 extra for a 5 year paint protection. Steer clear! vehicle and then was told we are forced to finance, and forced to pay $1000 extra for a 5 year paint protection. Steer clear! More

Got the exact vehicle I wanted during this difficult time to buy a car! So great to work with Sam who made sure I got the right vehicle for me. Pleasant and fast interactions with finance and insurance age to buy a car! So great to work with Sam who made sure I got the right vehicle for me. Pleasant and fast interactions with finance and insurance agents too. More

Absolutely wonderful experience, great sales person, great finance lady, put up with my pushy behavior great finance lady, put up with my pushy behavior More

I’m very happy with my vehicle, but I’m sad to say customer service was sketchy, and I would never buy a vehicle again from here. I got a quote for a car and agreed to it, and when we finalized the pa customer service was sketchy, and I would never buy a vehicle again from here. I got a quote for a car and agreed to it, and when we finalized the paperwork, I didn’t realize the price for the car would raise, they tacked on a service warranty fee, which we were told was included, at no extra charge, because we were going with a specific bank. It turns out the lady knew that it was going to give us a higher APR, but she still added in a $3,500 service contract charge. And now I have to choose to either keep the warranty and the $3500 charge or lose both. And that sucks, because the only reason I agreed to buy the car is because I was told that the warranty came with no extra charge. More

Do your research and be prepared before you go to any car lot, especially a dealership. Paperwork is a pain. I had an “average” experience here. lot, especially a dealership. Paperwork is a pain. I had an “average” experience here. More