Balise Honda

Waiting was crazy Walk in to pick up my car and waited there for like 15 minutes before I got call mine u there was 2 people in front of where also mad cause before I w Walk in to pick up my car and waited there for like 15 minutes before I got call mine u there was 2 people in front of where also mad cause before I walk. In they ware waiting for like 15 minutes so in total was like 25 minutes wait if I did not say anything they kept on talking on texting on The phone finally the guy who tuck me in was nice and helpful but the other 2 people in front of me ware also upset that they had to wait for that long More

Like family! Just went for my MA July sticker inspection & Minder B to help me pass. Staff is always friendly and helpful. Feel like a "queen" the way they wait on Just went for my MA July sticker inspection & Minder B to help me pass. Staff is always friendly and helpful. Feel like a "queen" the way they wait on you so readily. Christopher George set my work order into motion. Shortly thereafter, a nice shuttle driver (Dave) arrived for a fun ride home with a large family off to the mall. When I needed a ride back to Honda to get my car, a wonderful female driver picked me up and we chatted along the way. Christopher George was there to send me off with my Honda Fit in great shape to go and a (7) sticker. I always feel so taken care of by him. He is like a protective father always looking out for your needs and helping the other staff with their questions. A+++ service! A friendly female employee leaving for break also offered to drive up my car for me before I left. So kind! I feel welcome when I go to this Honda dealership! Thank you! More

Great dealership This is a great dealership. I went in for a service and Christopher was very nice and Andrelle was quick with the serving of my car. The facility was This is a great dealership. I went in for a service and Christopher was very nice and Andrelle was quick with the serving of my car. The facility was very clean and the staff was friendly and professional in handling customers as well as myself. Great job!!!! More

I asked two simple questions I went in to the showroom to ask two simple questions. Unfortunately the salesman (relatively new I think) and the guy from the back repeatedly faile I went in to the showroom to ask two simple questions. Unfortunately the salesman (relatively new I think) and the guy from the back repeatedly failed answer directly. What should have been a 20 minute visit turned in to almost 1 1/2 hours of hard sell, repeated requests to test drive ( I had already completed a test drive elsewhere and knew this was the car I wanted), a lengthy review of the car features (in spite of the fact that I indicated this was unnecessary) and evasion on the price question. Totally disrespectful of my time, should have walked out. More

above fantastic service During our recent major auto repair, Kyle Ferriter worked with us to make the experience as smooth as possible. Kyle was professional, courteous and r During our recent major auto repair, Kyle Ferriter worked with us to make the experience as smooth as possible. Kyle was professional, courteous and respectful, but more than that he listened to us, understood our situation and needs and did all he could to help us through the repair. Our car is working fine and we know where we'll go next time we have a car needing service. More

Great Service I had my 2016 pilot serviced this week in West Springfield. Kyle Ferritet was the service rep that checked me in. Just an all around nice guy. I was i I had my 2016 pilot serviced this week in West Springfield. Kyle Ferritet was the service rep that checked me in. Just an all around nice guy. I was in and out in no time and he was kind enough to explain the service they did on my car and answered all the questions I had. Excellent experience! More

service in detail fine Service for oil change and tire rotation. had SUV checked for any other issues and air pressure checked. did not need to wait too long. fine Service for oil change and tire rotation. had SUV checked for any other issues and air pressure checked. did not need to wait too long. More

Breakdown to On My Way Imagine if you will, flat tire on I-91 ! I quickly changed the flat but the spare was almost flat too! I slowly got off 91 in Holyoke and found Balise Imagine if you will, flat tire on I-91 ! I quickly changed the flat but the spare was almost flat too! I slowly got off 91 in Holyoke and found Balise Honda nearby. They took me right in and after about an hour of trying to fix/repair time, all they could do is put air in the spare tire and send me on my way. Everyone was so nice and they didn't even charge me for their time working on my Accord. Highly recommend Balise Honda More

excellent service-took great care of car shelly magner and luis correa did a excellent job on my 2014 honda accord ex-l v6 sedan.they even noticed i needed a new air cleaner for my engine.inf shelly magner and luis correa did a excellent job on my 2014 honda accord ex-l v6 sedan.they even noticed i needed a new air cleaner for my engine.inflated the tires to max pressure-vacuumed my car changed all fluids reset TPM system and did it in a short amount of time.the price for the air cleaner was very inexpensive and affordable.ive noticed a boost in engine performance already from the new air filter.shelly went out of her way to make sure all things were addressed and was so kind and compassionate.both workers did a great job on my honda.ill always come back to balise for any car related isssues because they always do a great job.they have treated me great sincei bought my car there.its how they treat you after you buy a car from them thats so good.great prices and quality work at balise keep sme coming back every time.ill buy a car from them anytime due to the great service they always give me.jason caron is great too.hes a sales manager there.jason has al;ways shown me kindness and compassion all the times ive had a question or a car related issue.thanks balise honda for treating me good all the time-bob kremensky 128 college highway apt.205 southampton mass. More

Great Lisa was great , Shane is always awesome and Jason is also wonderful... Thanks Honda once again for a great experience ... They all get 10 for the gre Lisa was great , Shane is always awesome and Jason is also wonderful... Thanks Honda once again for a great experience ... They all get 10 for the great customer service and help More