Balise Honda

Good Experience! We had a wonderful experience buying our new honda CR-V 2019 EX at Balise Honda at West Springfield. As with any car buying process, we were skeptical We had a wonderful experience buying our new honda CR-V 2019 EX at Balise Honda at West Springfield. As with any car buying process, we were skeptical when we visited Balise Honda. However, we met Mr. Miguel Humprey, a friendly salesperson, who was knowledgeable and helpful in meeting our needs. Mr. Miguel was able to get us a very good deal and when we didn’t like the colors available in stock, he worked hard with his manager to find a color that was better suited our family needs. Balise Honda made arrangements to get us a car of our choice from their location in Rhode Island at no extra cost to us. The car came within two business days, as promised, and we were constantly updated with any developments by Mr. Miguel. When the car arrived from RI, they worked on interior and exterior detailing process while we finished the paperwork. It took few few hours and we were able to drive home our car that same evening. Mr. Miguel was very thorough in explaining all the features and technology in the car including pairing device, climate control, audio control, door lock settings etc. We did spotted a small scratch mark in the front and Mr. Miguel made arrangement to get that buffed by their staff in services department. Overall, we were very pleased with the whole process and especially the friendly salesperson like Mr. Miguel, he really went above and beyond to help us get the car that we desired. More

Put wrong plates on car and never put sticker on and blamed me for being distracting. Not happy with salesman at all. Person rushed through teaching me how to use vehicles options. Love vehicle though. blamed me for being distracting. Not happy with salesman at all. Person rushed through teaching me how to use vehicles options. Love vehicle though. It sold itself. More

Nice Car at a Fair Price Salesperson was helpful, they took the car to our mechanic for review, and we're pleased with the car and price. Ask what doc fees, etc., are prior Salesperson was helpful, they took the car to our mechanic for review, and we're pleased with the car and price. Ask what doc fees, etc., are prior to buying to avoid surprises. More

service Mgr.???? Went in to purchase tire for my CR-V. purchased 4, have purchased tires before with mounting and balance included, wheel weights, road hazard. This tr Went in to purchase tire for my CR-V. purchased 4, have purchased tires before with mounting and balance included, wheel weights, road hazard. This trip they charged for this pkg. Sign on wall still said all included. Service mgr. would not honor sign. Would not discuss!!! Rude I have done business with Balise Honda for about 14 years and have never had a problem with a service manager until now. He needs to learn about customer service. More

Excellent maintenance service I brought in my Honda CRV for routine oil and filter, tire rotation, and rear differential fluid replacement. The service representative was very pro I brought in my Honda CRV for routine oil and filter, tire rotation, and rear differential fluid replacement. The service representative was very professional , knowledgeable , and pleasurable. The job was excellent with a marked improvement in handling and smoothness in cornering and acceleration. I would recommend this dealer service to everyone. More

Excellent service, general manager great Bought a trade in car which I loved, until it started burning oil. Not dealers fault, not obvious until 2000 miles.. General manager and service depa Bought a trade in car which I loved, until it started burning oil. Not dealers fault, not obvious until 2000 miles.. General manager and service department totally serviced engine at their expense. Would recommend this dealership to anyone. Theresa More

Stay as far away from this dealership as possible They lied about not being able to find a transmission for my car for almost a week. I found one in one hour by calling another dealership. They lied about not being able to find a transmission for my car for almost a week. I found one in one hour by calling another dealership. More

Oil Change & Tire Rotation - Lied about rotating tires Before I left the lot I checked the tires and found they had not been rotated as the paperwork details. Reason was the tires were locked. The key wa Before I left the lot I checked the tires and found they had not been rotated as the paperwork details. Reason was the tires were locked. The key was left in the passenger seat and the tech never asked for the location. Didn't stop them from letting me believe that the tires were rotated. I suggest you mark your tires if you use their service. My two Honda vehicles will not be back as I can't trust what service will actually occur. More

Excellence!!! I have dealt with Balise Honda for the past 20 years both sales and service and I have always been satisfied with the result. I very highly recommen I have dealt with Balise Honda for the past 20 years both sales and service and I have always been satisfied with the result. I very highly recommend Balise Honda for everyone. More

Repair review Took my 2013 Honda CRV AWD in for a new torque converter. Job was done quickly and efficiently. Service manager, Chris G. did an outstanding job of ke Took my 2013 Honda CRV AWD in for a new torque converter. Job was done quickly and efficiently. Service manager, Chris G. did an outstanding job of keeping me posted and the job was completed on time with all warranties spelled out. Great "can do attitude" by all involved. Have been taking this car to the dealer since I bought it, and they have done a great job with it thus enabling us to continue to drive it for a few more years. Thanks for the great service and timely repair. More