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Balise Honda

West Springfield, MA

4.3
177 Reviews

400 Riverdale Street

West Springfield, MA

01089

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Showing 177 reviews

November 19, 2019

Excellent maintenance service I brought in my Honda CRV for routine oil and filter, tire rotation, and rear differential fluid replacement. The service representative was very pro More

by emilschanzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
November 15, 2019

Excellent service, general manager great Bought a trade in car which I loved, until it started burning oil. Not dealers fault, not obvious until 2000 miles.. General manager and service depa More

by Terre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Gary, Derek, Kelly
October 25, 2019

Stay as far away from this dealership as possible They lied about not being able to find a transmission for my car for almost a week. I found one in one hour by calling another dealership. More

by Sharkman45m
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jake / Gary
October 09, 2019

Oil Change & Tire Rotation - Lied about rotating tires Before I left the lot I checked the tires and found they had not been rotated as the paperwork details. Reason was the tires were locked. The key wa More

by NN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe the mechanic
October 05, 2019

Excellence!!! I have dealt with Balise Honda for the past 20 years both sales and service and I have always been satisfied with the result. I very highly recommen More

by G Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
G. Clark
September 06, 2019

Repair review Took my 2013 Honda CRV AWD in for a new torque converter. Job was done quickly and efficiently. Service manager, Chris G. did an outstanding job of ke More

by AJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris George
August 07, 2019

Attitude Came to the service department just to ask a question. Was greeted by Mercedes who when I began explaining my issue gave me attitude. I was confused a More

by Esmie1289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mercedes
July 20, 2019

4 tires and thousands of miles of good service I have used Honda Service for my 2010 Pilot since new. I have worked with Chris G at Balise and feel he is knowledgeable and will give it to you str More

by Jeff R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris G
July 09, 2019

Overcharge I scheduled a conventional oil change and when I was being checked out was informed they put synthetic oil in without ever asking me. When I questione More

by Jennt414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexandra
May 17, 2019

Oil change I dealt with Jordan when I went in for a oil change. Everything was fine. I've had some issues with balise in the past. But this time everything wen More

by Jules8891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
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