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Balise Honda
West Springfield, MA
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Excellent maintenance service I brought in my Honda CRV for routine oil and filter, tire rotation, and rear differential fluid replacement. The service representative was very pro I brought in my Honda CRV for routine oil and filter, tire rotation, and rear differential fluid replacement. The service representative was very professional , knowledgeable , and pleasurable. The job was excellent with a marked improvement in handling and smoothness in cornering and acceleration. I would recommend this dealer service to everyone. More
Excellent service, general manager great Bought a trade in car which I loved, until it started burning oil. Not dealers fault, not obvious until 2000 miles.. General manager and service depa Bought a trade in car which I loved, until it started burning oil. Not dealers fault, not obvious until 2000 miles.. General manager and service department totally serviced engine at their expense. Would recommend this dealership to anyone. Theresa More
Stay as far away from this dealership as possible They lied about not being able to find a transmission for my car for almost a week. I found one in one hour by calling another dealership. They lied about not being able to find a transmission for my car for almost a week. I found one in one hour by calling another dealership. More
Oil Change & Tire Rotation - Lied about rotating tires Before I left the lot I checked the tires and found they had not been rotated as the paperwork details. Reason was the tires were locked. The key wa Before I left the lot I checked the tires and found they had not been rotated as the paperwork details. Reason was the tires were locked. The key was left in the passenger seat and the tech never asked for the location. Didn't stop them from letting me believe that the tires were rotated. I suggest you mark your tires if you use their service. My two Honda vehicles will not be back as I can't trust what service will actually occur. More
Excellence!!! I have dealt with Balise Honda for the past 20 years both sales and service and I have always been satisfied with the result. I very highly recommen I have dealt with Balise Honda for the past 20 years both sales and service and I have always been satisfied with the result. I very highly recommend Balise Honda for everyone. More
Repair review Took my 2013 Honda CRV AWD in for a new torque converter. Job was done quickly and efficiently. Service manager, Chris G. did an outstanding job of ke Took my 2013 Honda CRV AWD in for a new torque converter. Job was done quickly and efficiently. Service manager, Chris G. did an outstanding job of keeping me posted and the job was completed on time with all warranties spelled out. Great "can do attitude" by all involved. Have been taking this car to the dealer since I bought it, and they have done a great job with it thus enabling us to continue to drive it for a few more years. Thanks for the great service and timely repair. More
Attitude Came to the service department just to ask a question. Was greeted by Mercedes who when I began explaining my issue gave me attitude. I was confused a Came to the service department just to ask a question. Was greeted by Mercedes who when I began explaining my issue gave me attitude. I was confused as to why when I had my car serviced last they never mentioned a suspension issue. I showed her my receipt from my last visit and she just passed me along to another person saying "you can deal with her". I was in shock! How can you call yourself a customer service professional and treat customers like that? I will definitely not be returning here. More
4 tires and thousands of miles of good service I have used Honda Service for my 2010 Pilot since new. I have worked with Chris G at Balise and feel he is knowledgeable and will give it to you str I have used Honda Service for my 2010 Pilot since new. I have worked with Chris G at Balise and feel he is knowledgeable and will give it to you straight. Dealer service is not cheap but the techs at Balise know my car and have a clear record of what has been done in the past. My Honda has a fantastic resale value but let’s be honest cars cost money either in a payment monthly to the financing or in maintaining a paid off vehicle. If you don’t maintain an older car it will let you down at some point. Will continue to use Balise Honda Service and work with Chris G. More
Overcharge I scheduled a conventional oil change and when I was being checked out was informed they put synthetic oil in without ever asking me. When I questione I scheduled a conventional oil change and when I was being checked out was informed they put synthetic oil in without ever asking me. When I questioned the price, they just tried to explain synthetic is better. I tried calling and speaking to a supervisor and got the run around. They not once told me they were performing a service other than what I scheduled and requested but charged be $70 for an oil change. I will not be returning to this dealership for any services in the future. More
Oil change I dealt with Jordan when I went in for a oil change. Everything was fine. I've had some issues with balise in the past. But this time everything wen I dealt with Jordan when I went in for a oil change. Everything was fine. I've had some issues with balise in the past. But this time everything went well. Thanks More