Balise Honda
West Springfield, MA
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I would like to start this review by saying my family and I have purchased all of our cars over 10+ years from balise and buying a car has always been smooth. For myself, I have owned cars from the Hyundai a I have purchased all of our cars over 10+ years from balise and buying a car has always been smooth. For myself, I have owned cars from the Hyundai and the Honda dealership and have had a Toyota from balise. EVERY car I've owned from Balise Honda and have gotten serviced here has been completely awful. To skip the years of awful experiences of being totally taken advantage of, the straw that broke the camel's back is when I came in today with my husband, from the Marine Corps — we couldn't get a valve stem off of my tire to fill it with air... Actually all four wouldn't come off. They said It was because of rusted caps and they couldn't do anything, I'd have to buy all new ones and sensors. Well my husband and I PB Blasted it. Guess what? When we finally got it off, THEY GLUED ALL MY VAVLE CAPS ON. I have lost all faith in this dealership I once trusted, and will be telling all my clients and my family - xxxx BALISE. They can't even help a returning customer of over 8+ years. We will be sticking to our Jeep Wranglers + Ford Mustangs from now on. More
The car buying process in this market can be daunting but DW at Balise helped me test drive for the first time. He was super knowledgeable and friendly, and overall created a very pleasant experience for me! DW at Balise helped me test drive for the first time. He was super knowledgeable and friendly, and overall created a very pleasant experience for me! More
I purchased a new 2022 Honda Passport Elite in May and had a very poor experience. From wax in numerous places at delivery time to the wireless charger not working at all. The delivery booklet last page f had a very poor experience. From wax in numerous places at delivery time to the wireless charger not working at all. The delivery booklet last page for get ready nothing was done on page 10. Oh and when you call the dealer and ask if you can buy that honda at sticker price and they say yes you can, and you go into the dealer expect them to tell you that they did not know that there was already 1800.00 worth of dealer installed accessories on the car. And to top it off I wrote a long email to Heather Torrone the manager for customer service for all of Balise and the eco and no response to date over 3 weeks, hmmm that must be due to covid. More
I had the pleasure of working with sales agent DW, and with his help, I’m now in a new lease. I was able to trade in my 2019 Honda Odyssey for a 2022 Honda Pilot Black Edition. Words cannot express the ex with his help, I’m now in a new lease. I was able to trade in my 2019 Honda Odyssey for a 2022 Honda Pilot Black Edition. Words cannot express the excitement and joy I am experiencing at this moment! It has always been a dream of mine to have a vehicle with all the bells and whistles that this vehicle has! More
Bobby Was extremely helpful and informative in the process, he provided me with step by step information. He provided me with information on my options and what I could do with my new car. He assist process, he provided me with step by step information. He provided me with information on my options and what I could do with my new car. He assisted me with fixing an issue I had that was minor and promptly provided me with excellent service to resolve my issue. More
Bobby Doe is a great salesman. He help me out from making sure I got the car I like to getting the best finance interest rate. He definitely made my used car financing experience e He help me out from making sure I got the car I like to getting the best finance interest rate. He definitely made my used car financing experience easy and smooth. More
I was thinking about purchasing a used vehicle. (I am on a budget so a used car wouldn't work for me right now.) Bobby listened to my needs and investigated cars that might fit my specific requests (I am on a budget so a used car wouldn't work for me right now.) Bobby listened to my needs and investigated cars that might fit my specific requests. He was personable, kind, insightful and professional. If you are searching for a used vehicle, I wouldn't recommend working with anyone other than Bobby. I'll keep his contact information in mind for the future! More
Bobby Doe helped me with my new Accord and I love it! The car is just what I wanted and Bobby was so helpful in this process (normally car buying stresses me out)! I hope I don't need a new car anytime s The car is just what I wanted and Bobby was so helpful in this process (normally car buying stresses me out)! I hope I don't need a new car anytime soon, but I'll definitely see Bobby the next time I do. Highly recommend! More