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Balise Honda
West Springfield, MA
175 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 175 reviews
July 29, 2023
My husband and I worked with DW today for a potential new car! We both agreed this was the most pleasant car sales experience we’ve ever had. DW was knowledgeable, friendly and pressure free. While we did no car! We both agreed this was the most pleasant car sales experience we’ve ever had. DW was knowledgeable, friendly and pressure free. While we did not purchase today we will 100% request to work with DW More
by mscutti17
Employees Worked With
Derek Williamson
July 19, 2023
DW was awesome and helped me figure everything out along the way. 100% recommend going to him. we ran into some troubles and he was able to fix everything and provide a better deal for me and my family. the way. 100% recommend going to him. we ran into some troubles and he was able to fix everything and provide a better deal for me and my family. More
by katelinelisacarlson
Employees Worked With
Derek Williamson
July 07, 2023
I feel compelled to express my deep appreciation for the remarkable service I received with DW, despite not ultimately purchasing a vehicle from them. I was treated with utmost respect and genuine care. The remarkable service I received with DW, despite not ultimately purchasing a vehicle from them. I was treated with utmost respect and genuine care. The salesperson's deep knowledge about the vehicles was immediately evident, providing me with the information necessary to make an informed decision. One of the most impressive aspects of DW's service was the to effectively negotiate prices on behalf of me. This was truly 5-star service. Thank you for setting a high standard in customer service! More
by Chen
Employees Worked With
Derek Williamson
June 19, 2023
Ended up buying a brand new CR-V with DW. Process was easy! DW even delivered the car to my house. Thank you for making the process fast and easy! Process was easy! DW even delivered the car to my house. Thank you for making the process fast and easy! More
by Khanaaaron77
Employees Worked With
Derek Williamson
June 02, 2023
While not there to make best friends, DW could have at least thanked me or congratulated me for my purchase. Instead, he sent me a homophobic and ethnicphobic text and proceeded to call me multiple times least thanked me or congratulated me for my purchase. Instead, he sent me a homophobic and ethnicphobic text and proceeded to call me multiple times with no message left. I had to block him. When I picked up my car he showed me zero features and said it was “self explanatory” and walked away. Lastly, an OLD expired registration from my trade in was left in my glove box instead of my new registration, which was nowhere to be found. I had to ask, much later when I realized the error, to be provided with one. EXTREMELY unprofessional service. Cannot recommend. More
by a-santaniello
Employees Worked With
Derek Williamson
November 07, 2022
DW was exceptional every step of the way. We appreciated his insight and transparency throughout the entire buying process. Couldn’t be happier, and we recommend everyone to ask for Derek “ We appreciated his insight and transparency throughout the entire buying process. Couldn’t be happier, and we recommend everyone to ask for Derek “DW” by name when you step foot in the door. More
by Ryanplaysbass
Employees Worked With
Derek Williamson
October 22, 2022
I went to the Balise just to browse the inventory. DW helped me when I walked through the door and it was the most pleasant experience I have ever had buying a car. Balise worked with me to get me int DW helped me when I walked through the door and it was the most pleasant experience I have ever had buying a car. Balise worked with me to get me into my dream car. I couldn’t be more thankful for their team and the way they worked with me. I would definitely recommend anyone to work with them. More
by Megmoriarty24
Employees Worked With
Choo Heiskala, Derek Williamson
September 22, 2022
Wouldn't let us buy a vehicle unless we finaced. NO CASH SALES! Offered us $0 for a trade in on a 08 valued at 3k fair condition value, DONT bother shopping here under any circumstances NO CASH SALES! Offered us $0 for a trade in on a 08 valued at 3k fair condition value, DONT bother shopping here under any circumstances More
by kuconjo
Employees Worked With
Roy, unknown
