Balise Honda
West Springfield, MA
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The dealership went beyond my expectations. They made me feel very comfortable about everything that I needed to get done to my car. My car needed a lot of work done which I was well aware of before (oil, f feel very comfortable about everything that I needed to get done to my car. My car needed a lot of work done which I was well aware of before (oil, fluids, had some leak, filters, timing belt, rear brakes were squeaking etc..) and Kent (service consultant) explained everything and was very friendly, informative and patient with me. I explained to him that I was not going to be able to afford all of the work my car needed to get done but that I had to make this long trip in the next couple of days and had to get my car in good enough shape to be safe. I needed his advise. No problem. He went to talk to the technician that was looking at my car, crunch some numbers up and he took care of me. I felt he cared for my well being and was very informative about the most important things to get done. The dealership also arranged for me to get a rental car while my car was in the shop so I was never left without transportation to go to work and school. My car was done in no time! I went on my trip and did not have any problems, I felt very safe. I also notice my car ran so much smoother. Also the dealership gives you this Know you Vehicle manual that help you understand your car's health. It is a such a great little manual! I like to take care of my car and to keep track of any work i get done and this makes it so much easier for me. I feel I know my car so much more now. It is such an excellent idea! We are in a world where people are well informed of anything due to the internet. Information is easily accessible and Balise Honda is very much aware of that! I can trust this dealership for any future service. Over all great experience with this dealership. More
Better than what I ever expected from a dealership. great service, prompt, polite, courteous, reasonably priced. What else can you expect from a reputable dealership. There was no pressure and no ann great service, prompt, polite, courteous, reasonably priced. What else can you expect from a reputable dealership. There was no pressure and no annoying phone calls to see if i have made my decision. More
Rudy made sure I walked out of the dealership happy. He gave me diffrent options to choose from. He answer all my questions and concerns. He was very friendly and easy to talk to. I am very happy with my n gave me diffrent options to choose from. He answer all my questions and concerns. He was very friendly and easy to talk to. I am very happy with my new car. The customer service at Baslise is great, my car was ready the same day, the people are friendly and my expierence was pleasent. I've done business with other car dealership but Balise has been the only company that I keep coming back to. More
I have had the opportunity to lease my last 3 Hondas with Balise Honda. The sales rep, Rich Ethier, was extremely helpful and provided us with options. The finance manager was very helpful. We get our servic Balise Honda. The sales rep, Rich Ethier, was extremely helpful and provided us with options. The finance manager was very helpful. We get our service done there as well and have received exceptional service each time. I would recommend Balise Honda. More
My lease was ending and usually I just turn them in. Rich (my salesperson) found that my lease actually had equity and in turn was able to lower the cost of my new Pilot. I new I wanted a Pilot and was plann (my salesperson) found that my lease actually had equity and in turn was able to lower the cost of my new Pilot. I new I wanted a Pilot and was planning on getting one anyway, Rich made it easier than I thought it would be and saved me money. I also liked the option to roll the regular maintenance of the vehicle into the lease. I will pay nothing out of pocket other than monthly payment for three years. This makes my lease experience even better. See you in three years Balise,... More
The experience was the best from start to finish. Squire helped us thru all aspects of the lease as well as the trade in. All employees we delt with were helpful. This isn't the first or will it be the last helped us thru all aspects of the lease as well as the trade in. All employees we delt with were helpful. This isn't the first or will it be the last vehicle I purchase from Balise. Never having owned a Honda...I love my Ridgeline so far. I have had no problems with my new vehicle. NOT ONE !! More
PETER WAS VERY FRIENDLY And made the buying process very easy. the car was clean and ready when promised with no problem. all the financing and registering of the car was taken care of for me. i would de easy. the car was clean and ready when promised with no problem. all the financing and registering of the car was taken care of for me. i would definetely recommend balise and peter to anyone interested in a new or used vehicle. More
Kim Morris was the best car salesperson we ever did business with. She made every aspect of buying a car simpler than it would have been without her. She followed through after the sale with a phone ca business with. She made every aspect of buying a car simpler than it would have been without her. She followed through after the sale with a phone call to make sure everything was satisfactory weeks after the purchase. We had her cell phone number and she was readily available for any questions we had both during and after the sale. More
Visiting three dealerships for our first ever Honda (Honda dealers), and many other brands, Balise was the fairest in price, best showroom and great salesmanship by Squire. From start to finish, the (Honda dealers), and many other brands, Balise was the fairest in price, best showroom and great salesmanship by Squire. From start to finish, the process was "painless" which is a pleasure today. More
Kim was probably the best car salesperson I've ever met. She was friendly, not pushy, honest, worked with the price we gave her, and found us exactly what we wanted. I expected to have a hassle for a used c She was friendly, not pushy, honest, worked with the price we gave her, and found us exactly what we wanted. I expected to have a hassle for a used car sale, and was blown away by what I got. My standards were set very high. I wanted an certified used SUV with a sunroof, fairly low miles, for around $400 a month. I got a 2006 Honda Pilot EX, with a leather interior, loaded, sunroof, 6-disc changer, XM-ready, 4x4, certified, $405 a month, and from the nicest salesperson I've ever met. She got me into that car the same day, and I drove off the lot that night in my new(to me) SUV. Balise paid off my truck, too. I really couldn't ask for more as far as service, kindness, and it all truly exceeded my expectations. They set up automatic payments for me. They offered me coffee. They called me two weeks later to check in. It was amazing. I go there for my oil changes, too, and they vacuum my car! I'd recommend Balise Honda to all my friends and family. More