Balise Honda

Promises Broken- Lost Sale I am writing this in Disappointment of how the possible Car sale ended. I did not feel I was being overly demanding on the requests that I had ask--- I am writing this in Disappointment of how the possible Car sale ended. I did not feel I was being overly demanding on the requests that I had ask--- 1 - Did not want any Stickers on the vehicle and I wanted to know the build date of vehicle- ( is it a early 16 or late 16). And wanting to get it a certain date isn't out of the normal either and few other requests.. However I found out the true colors and REAL reason that Larry Bass GM had to backed out of sale- - And tried to place the blame on myself -THE CUSTOMER., There wasn't a deal in place like you said there was and reason why you wanted me to come in was to tell me that --was to ask for more money. After I left your Dealership, I went to Curry Honda in Chicopee and they accepted me with open arms-- and when I mentioned my request they had no issues in meeting them. And when spoke to the Finance / Business Manager even before we worked out the details -- SHOWED me what you had promised didn't exist and wasn't going to happen-- Hence you ending the sale- Because he told me any place you had a deal with that place had to offer them same deal with them . They are Curry Honda worked extremely HARD to get to where I needed to be - AND DID.and hatt was HUGE. In ending I just have to say this I will NEVER purchase another vehicle from Balise Dealerships again- After in the past I PURCHASED 6 other vehicles from different Balise dealerships. And I even told my Aunt who purchase 2 vehicles from Balise Honda not to go thru and buy another vehicle if she was to in the future from you base on how I was treated and let down. More

Height of Efficiency Very simple and efficient process. Scheduled appointment online and received appointment for the next day. Zero waiting at the dealer and excellent cu Very simple and efficient process. Scheduled appointment online and received appointment for the next day. Zero waiting at the dealer and excellent customer service. Shuttle available. Car was ready within 3 hours for routine maintenance checkup. Job well done. More

The best experiance we have had. Brittany did a great job. Our Balise experience was outstanding. Their Service Writer Brittany took great care of us, estimated our work properly and provided great support th Our Balise experience was outstanding. Their Service Writer Brittany took great care of us, estimated our work properly and provided great support through our repair. We would certainly return. Jim More

Waste of time Just want to put out there what happened to me on Saturday July 16th after receiving a letter from Larry Bass the general manager at Balise Honda. Th Just want to put out there what happened to me on Saturday July 16th after receiving a letter from Larry Bass the general manager at Balise Honda. This is the exact wording in on paragraph of letter. "On Saturday, You may receive an additional $7,382 more than the estimated Trade in value for your CRV". They offered two thousand dollars less than KBB and the vehicle is in great shape with only 17,000 Miles. Next paragraph! Wife name, because we need your vehicle IMMEDIATELY, I'm writing to offer you the new Honda of your choice at our discount - Which is substantially lower than the retail selling price. The offer on the new vehicle was full sticker price! So I'm spreading the word as much as I can about this because I think everyone's time is valuable and this was a complete waste of time. I will never buy a car there and we will now have our oil changes and general maintenance done elsewhere. I'm just putting this out there so you can judge on your own if is the type of place you want to do business with. More

Poor service I had an 8:00AM appointment for an oil change and tire rotation. It took two hours to perform that service. That is totally unacceptable. I had an 8:00AM appointment for an oil change and tire rotation. It took two hours to perform that service. That is totally unacceptable. More

"Great Customer Service" - with a smile! On February 16 I had a dead battery the forecasted weather -6 degrees below in Springfield. I called the customer service number and was received wit On February 16 I had a dead battery the forecasted weather -6 degrees below in Springfield. I called the customer service number and was received with a courteous and understanding voice. I was able to bring my car in (after recharged by AAA). I have been a customer of Balise for over 20 year and 6 cars (all Hondas - from Miguel) later I am still raving about Balise Honda. A few years ago thing got a little lax but I am happy to say it appears you are back on the ball! - Great Customer Service (with a smile). I was very impressed by Colleen's greetings, knowledge of the work to be done, time and other details that matters most to me. She has a pleasant personality, politically correct friendly and personable. It was a pleasure to have the opportunity to meet her. I also believe the repair technicians did a wonderful job- Kudos to them! Thank you Balise Honda Service. More

Excellent customer service! Colleen explained everything thoroughly and all of my questions were answered. She made me aware of all extended warranties and all recalls for my veh Colleen explained everything thoroughly and all of my questions were answered. She made me aware of all extended warranties and all recalls for my vehicle. She also explained the extended warranty claim process to my satisfaction. Excelent customer service! More

Jim Pirro Overall amazing experience. I found the car of my dreams and was treated exceptionally. Jim Pirro treated me like family and took great care to ensu Overall amazing experience. I found the car of my dreams and was treated exceptionally. Jim Pirro treated me like family and took great care to ensure my happiness. I got a great deal and am now the owner of an RX350. Thank you Balise and thank you Jim!!! More

OIl change & filter service Brought my 2012 CR-V in for service and was slightly early for my appointment. Was taken in right away and greeted by a very friendly service rep. (Do Brought my 2012 CR-V in for service and was slightly early for my appointment. Was taken in right away and greeted by a very friendly service rep. (Don't remember his name) Explained to him what I wanted done and about a slight problem I had had the last time in for service. He checked it right away and made sure it was fixed .(rear window wiper not installed properly) Waited less than hour for all work to be done. Never have had any trouble with Balise Honda or Balise Lexus More

Oil Change & Filter, Rotate Tires Brought my Honda Accord in for service a few minutes before the scheduled time and was attended to immediately. Took about an hour for the service t Brought my Honda Accord in for service a few minutes before the scheduled time and was attended to immediately. Took about an hour for the service to be completed. Service rep Jim Kern was very attentive and friendly. More