Balise Ford

I had four new tires replaced on my F250 pickup on December 30th 2021 with a scheduled appointment. They worked on my truck for 2 hours installing the new set of tires. No complaint there. I have o December 30th 2021 with a scheduled appointment. They worked on my truck for 2 hours installing the new set of tires. No complaint there. I have one of the Ford wheel and tire road hazard warranty plans on my truck, and when the service advisor contacted them for coverage on a couple of my tires (nails in a portion of tire unable to be repaired), and per a call to the Ford Road Hazard telephone staff when I returned home that same day, they informed me this was and should have been covered, yet the service advisor told me the tires were not covered. It took a few weeks, and I finally had to involve American Express to obtain the return of approximately $1,300 on my end, because the staff couldn't be bothered to enact my refund. NOW PROBLEM TWO...February 18th in Central Florida and I begin hearing a scrubbing sound when I apply my brakes. I contact one of my local Ford dealers and head straight over, being told I can walk in without an appointment and be taken care of, if I don't mind waiting a little longer. Upon them inspecting my truck, they show me the front brakes are completely worn out, so much that the left front brake rotor was being scraped and permanently damaged by the worn out brake pad. So what went from a fairly simple front brake job, now increased by almost $400, because the service staff at Balise Ford couldn't be bothered to inform me of the unsafe front brakes needing replacement at the time they replaced my set of tires. As explained and shown to me by the technician working on my truck in Florida, when Balise had the tires/wheels removed from my vehicle, it would have been a process of simply looking at the brake pad linings, which would have taken 15 seconds per side, and I could have avoided the higher cost of the damage done by Balise not recommending and replacing my front brakes, not to mention the potential unsafe situation I could have been placed had I been towing my Fifth Wheel RV with my truck. So my advise is this, don't trust the service staff at Balise will perform the duties you'd expect of a full service Ford dealership. They will lie (tell you they will call and/or text you back with status on the dubbed up tires warranty claim, which caused me to make two additional trips to the dealership because my advisor wouldn't text or call me back when when said he would. They do not not train or instruct their staff to perform even the most basic of vehicle inspection while working on the exact same area of your vehicle (brake pads and rotors are part of the same assembly the wheels are mounted...how does any competent service staff not notice brakes are completely worn out and advise the customer when the worn out parts are directly in front of them...inches away when they removed and reinstalled the front wheels?). I will attach pics of the worn out brake pads and damaged brake rotor, resulting in not only the potential unsafe operation of my truck had I been towing my fifth wheel RV, but the doubling in cost for me to have a reputable Ford dealership service my brakes, 7-weeks after Balise Ford conducted such a sloppy and un professional job of working on my vehicle. Don't trust you will be treated honestly and in a safe and professional manner when you have repairs done at Balise...in fact, you should probably take your vehicle to another repair shop to insure any and all necessary repairs were completed and explained properly, and nothing important was simply overlooked by their service staff. The proof in my recent experience is the complete opposite anyone would expect from a large national brand product such as Ford. oh yeah, I ordered my next new F250KR while they performed my front brake work at Mullinax Ford in Apopka FL. NO dealer fees and nothing above MSRP, even during these times of no inventory. More

In my opinion stay well away from this dealership! Worst in all depts. now I’m a proud owner of a Chevy! Thanks for convincing me to jump ship. So sad Ford. I gave you 10 years business and you let me down. in all depts. now I’m a proud owner of a Chevy! Thanks for convincing me to jump ship. So sad Ford. I gave you 10 years business and you let me down. Not punctual on repair times. Long waits. Appears to have more turnover of staff. High resale price on used cars with an inability to value long standing customers. More

During these unforeseen times, it’s nice to be treated right and feel special when buying-ordering a new car (big investment these days). We reached out to the dealership and got greeted by a friendly voi right and feel special when buying-ordering a new car (big investment these days). We reached out to the dealership and got greeted by a friendly voice, after being asked what were looking for (F350-commerical truck) they transferred me to Richard Robbie. I made an appointment with Richard and was welcomed right away. Long and short, knowing what I wanted after doing a good amount of research…I still had a couple questions and got the answers…nice to deal with someone who knows their product, real confidence builder…there for less and than hour with no rush feeling and had a great time…most of that hour was just talking about life and the Maverick…it was almost like the good old days where you felt appreciated and thanked for buying any product never mind a car-truck. As you know you have many choices where to buy your next Ford, but if you want amazing communication, follow up, knowledgeable team and very very very fair deal…Richard Robbie, Commercial Truck Manager or any other of the Balise Ford Team, (doesn’t feel like a large chain dealership)…thank you Richard and team and see you in an few months or less and see you in the spring for more trucks. Client for life. More

I wish I could give them 0 stars. Absolute nightmare of a service department. My 2019 vehicle broke down on July 23rd. I had it towed to Balise Ford since it was the closest dealership. What a mistake. I was service department. My 2019 vehicle broke down on July 23rd. I had it towed to Balise Ford since it was the closest dealership. What a mistake. I was told the soonest appointment time was August 11th. I questioned the wait, but understand the staffing shortages across all industries right now. The service manager assured me it would be looked at on the 11th. Fast forward to the 11th, and nothing. I called on the 12th to find a new service manager who told me that appointment on the 11th essentially was useless and meant nothing. This cycle continued to several days, at which point he finally confessed to me that they had vehicles that had been there for over THREE MONTHS. He informed me that they were severely understaffed and had no estimate for when my vehicle would even be looked at. Finally, one month after the breakdown, on August 24th, I received my vehicle. Avoid this service department at all costs. Tow your vehicle further if needed. It will be worth it in the end. I understand the staff shortages, but other dealerships were able to promise me an actual appointment within a week. Unfortunately I was unable to tow it to them. Balise is not forthcoming with their wait times, does not keep you informed, and does not honor appointments. While staffing is crucial, the most frustrating piece of this was the severe lack of communication. More

Took my F150 in for a brake cylinder recall. While there I asked them to check the NAV console that had been acting up. They charged me $150 for diagnosis of the NAV and when I got home I found brake fluid I asked them to check the NAV console that had been acting up. They charged me $150 for diagnosis of the NAV and when I got home I found brake fluid on my driveway. The new brake cylinder lines were leaking. I called to get a quick appointment to tighten the lines before my brakes failed and they couldn’t find a schedule opening for at least a month. Tightened the brake lines myself. I’ve lost all faith in Balise Ford Hyannis. I’ll never go back. Worst dealership service experience ever. More

Absolutely the worst experience in dealing with a dealership in my life.The service dept. left me hanging with no callbacks when leaving messages,e-mails,direct contact.It took 3 attempts to repair t dealership in my life.The service dept. left me hanging with no callbacks when leaving messages,e-mails,direct contact.It took 3 attempts to repair the vehicle and a month.Due to medical issues it was actually longer because I couldn't drive the vehicle after the 1st repair[2 weeks].I had to contact Ford Customer Care[twice] to get any answers on repair progress.This took a total of 4 weeks 6/10-7/24.I requested copies of the repair records [under warranty] from the acting service mgr. after a 45 min. meeting about the service issues experience.I was told the records need to be processed 1st due to warranty.I agreed and was asked which method I would like for them to be sent to me and I stated e-mail or USPS is fine.I left messeages during August and no response.After Labor Day I contacted Ford Customer Care again on 9/8.During the entire month of September. Ford Customer Care called me appx. every 3 days on updates trying to get these records.Finally on 10/5 I got the records e-mailed to me.Disgusting! The length of repair issue is one thing.But, the total lack of communication and lies from the service dept. is not right.Talk is cheap!I'll never step foot anywhere near this dealership again.All of this and more is documented. More

Professional,knowledgeable and courteous. This was a great car purchasing experience! All of our questions were answered. Sue Murphy worked with us on our schedule and we couldn't be happier with the ne great car purchasing experience! All of our questions were answered. Sue Murphy worked with us on our schedule and we couldn't be happier with the new car! More

The service dept. is the worst. I scheduled an oil change for my truck a week ago and dropped my truck off at the scheduled time. I was told I'd receive a call when it was ready because I didn't want change for my truck a week ago and dropped my truck off at the scheduled time. I was told I'd receive a call when it was ready because I didn't want to wait in the waiting room due to Covid. Hours went by without a call. I called twice throughout the day and the service dept. never answered. My calls were picked-up by a very nice woman and she tried to connect with the unreachable service dept. Each time she returned and explained that she couldn't reach the non-responsive service dept. either and would leave them a message to call me back immediately so I could schedule my drop off to pick-up my truck because I needed the truck for prior commitments. I never expected, nor planned for an overnight oil change, It is now the next day and I've not received any call back and I don't have my driver to drop me off today. I will be picking up my truck this morning - whether it was serviced or not. I have no idea how I am toing to get there... More

Worst car buying experience. Very clear I wanted a particular truck. Sales director texted and said they will hold it as I was first to call with definite interest. Given name of sales manager assurin particular truck. Sales director texted and said they will hold it as I was first to call with definite interest. Given name of sales manager assuring I’ll be looked after. Got caught up in work and texted her what I wanted to do and asked If she could run some numbers. Said she couldn’t so I asked her what she could do. Nada. Gave her a few hours to reply then texted her again to ask if she managed to work out what she could do. Standard negotiation, right? Get a four word text back. “truck was just sold”. No sorry. I couldn’t do what you asked. Just ghosted. Contacted sales director with just a lame excuse where it was clear I communicated I could not be in that night as got caught in Chatham and there was a clear question and no reply. She sold it for speed and it’s cost them future custom, a poor reputation (The cape is a small community) and this poor review for the sake of clear communication. First impressions count and this is poor. I asked for it to be escalated only to be contacted by the overall manager who said he would call back and failed to. You have my number and I’m still waiting for your call, text and email. All of which you have. I think the phrase is don’t poop on your own doorstep... Still waiting so I can hopefully delete this review... More

Worst place ever in the history of man, they do nothing but invent problems for your car and then overcharged to fix them, they are true criminals but invent problems for your car and then overcharged to fix them, they are true criminals More