Balise Ford

Terrible communication, terrible customer service. They don't care about anything, or even care for your business. Was told that my ten year old service van couldn't get the parts it needed because "they d don't care about anything, or even care for your business. Was told that my ten year old service van couldn't get the parts it needed because "they don't make them anymore". They won't call you back, and they won't provide me with the information so I can get the parts myself. Told me they would only change me diagnosis fee, like they were doing me a favor. What else did you do? Place is a joke. Do yourself a favor and go to Wilbraham Tire down the street. Only reason I went here was because I thought I had a key issue, which they can only service. Worse place ever. More

Had car towed in because they had the diagnostic machine and had lost all antifreeze with no leaks found. Supposedly a bypass valve and fixed for 550.00. A month and half later same problem low coolant towe and had lost all antifreeze with no leaks found. Supposedly a bypass valve and fixed for 550.00. A month and half later same problem low coolant towed back in. Different problem this time supposedly a hose and another 500+spent. They kept car 3 days even though I needed it. Left grease on carpet and grease on door panel. Never waived diagnostic fee or any apologies for inconvenience. Will never go back there and will not recommend to anyone. Most horrible repair shop with absolutely no customer support. More

Bought a 2016 f250 lariat quad cab back in April....included was a service agreement that included everything and I mean everything....so we thought. Well I needed new brakes so assuming they April....included was a service agreement that included everything and I mean everything....so we thought. Well I needed new brakes so assuming they were included in the service agreement I was paying for every month I was expecting to walk out with a zero bill. NOPE. $751.00 apparently brakes aren't included...huh. What exactly was i paying for? The General Manager told me thats where dealership make their money on service agreements. After bad cop good cop with my wife we managed to walk out with a cancelled service agreement and not paying. Point being Balise is a bunch of crooks. Never will I do bu8with them again. More

Overall, I think they provide horrible customer service. They have great pricing for the vehicles, which is why I went through with the purchase, but they have texted me at late evening hours, and during ea They have great pricing for the vehicles, which is why I went through with the purchase, but they have texted me at late evening hours, and during early mornings which I did not appreciate. As a student working two jobs, I did not have a lot of time to spend at the dealership. Although I confirmed with the dealership that I needed to leave by a certain time, they have not respected that and they should have been truthful with how long the process would take rather than just trying to get me to buy the vehicle quick. Overall, great cars, bad service. More

Balise is cheap I spent $137.80 today at Balise Ford just for a misdiagnosis. They wanted another $600 in repairs to fix my car but I was told it might not solve the I spent $137.80 today at Balise Ford just for a misdiagnosis. They wanted another $600 in repairs to fix my car but I was told it might not solve the issue. I took their diagnosis to another repair shop who told me their diag made absolutely no sense. I've never been to a dealership before that didn't credit the customer the diag fee towards the repair. More

The worst customer service ever. I will never go there again The car stayed there for almost 7 days without any repair and they lost the car key. They wanted us to pay $2,500 just for looking at the transmission The car stayed there for almost 7 days without any repair and they lost the car key. They wanted us to pay $2,500 just for looking at the transmission. They never told us what was the issue. It's a long story. My father left the place with high blood pressure and anxiety. Zero star. Our experience was terrible. More

USELESS TECHS AND JUSTICE SERVICE WRITTER I made an appointment 2 weeks ago to have them check my transmission. Shifting very hard into 2nd gear and sometime reverse. Dropped the car off at 7 I made an appointment 2 weeks ago to have them check my transmission. Shifting very hard into 2nd gear and sometime reverse. Dropped the car off at 7 a.m. so they could have it till 3. At noon after no calls and no return calls from anyone I called at 2 and told them to have there driver pick my up at 2:45 nobody showed up. My husband came picked my up drove to just get my car. When we arrived at the service dept nobody had a clue. One gentleman flirting with another writer who was way to old for her outfit and all she was doing was checking her cell phone. Our service writer had no clue why we were there after 15 minutes of him running around he came out to say the tech couldn't hear what we were talking about. I again told him its not a hear its a feel. Told tech to get in car with me for a ride. During that ride he felt it 3 times (not even a mile) he also felt it when I went into reverse. So know they want to make another appointment to keep it another day. Ya don't think so Worst customer service if the tech didn't know why we dropped it off the service writer should have called us. After 3 calls to them ya think they would have returned at least 1. I will never buy or have my car serviced there ever again. More

Terrible Techs and Awful Customer Service As many other reviews have stated, this deal is beyond awful with their work, quality assurance, and customer service. Time frames are never met, work As many other reviews have stated, this deal is beyond awful with their work, quality assurance, and customer service. Time frames are never met, work is never completed, vehicles have been returned dirty and in worse condition than when it was originally dropped off. Many of the responses from service managers have been agreeable with me, but never acted on. The best I've received was a free oil change. Jiffy Lube could do that for $20... thanks for really trying to make things right. On a maybe better note(?) they have recently changed some service managers around so it might get better? But I doubt it. Oh and NEVER let them send your vehicle out to their collision center. I don't have enough time in the day to go into details about how bad the work is or how the vehicles get treated. More

Terrible customer service i purchase an explorer from this dealer 2 days ago and i told them ,me and my wife will be in the paperwork and the registration. i explained it to t i purchase an explorer from this dealer 2 days ago and i told them ,me and my wife will be in the paperwork and the registration. i explained it to the finance manager my point . to my surprise the registration came with just my name in it. i called the sales person(D) and the finance manager(J) to let them know and see if they can fix it. they told me they can not do anything about it from the beginning when i told them,as well they didn't even do some troubleshooting to see if there is a way to take care of a customer that paid the car cash. at certain point they were blaming me for it its like i am doing the paperwork even though i told them point blink that i want my wife with me in the registration and paperwork and the finance manager went back and reprinted the paperwork to accommodate my request. now totally different. i would never go back to this dealership. i wouldn't recommend it to anybody that wants to buy . very poor customer service More

Terrible service technicians Do not take your car here to be serviced! It’s the worst place to have a problem diagnosed correctly! I have taken my car here 4 times for the same pr Do not take your car here to be serviced! It’s the worst place to have a problem diagnosed correctly! I have taken my car here 4 times for the same problem which is still under warranty. Last time it was there for 10 days and they didn’t fix it. The time before that they replaced the windshield and it still leaked. Today they said the seal on the new windshield was bad but they can’t get to it until Friday. The loaner car they gave me is a piece of crap with 107,000 miles on it. Find another place to take your car for service! They don’t know what they’re doing!! More