Balise Ford

Great customer service without feeling forced to make a decision or to start signing before a single test drive. It was a relaxed and comfortable atmosphere. I would definitely recommend this dealership. decision or to start signing before a single test drive. It was a relaxed and comfortable atmosphere. I would definitely recommend this dealership. More

I wanted to get rid of my chevy cruze because I felt like I was being ripped off, Ralfy from Balise Ford, helped me come to a solution and a conclusion to my situation. He sat down with me with the most tru I was being ripped off, Ralfy from Balise Ford, helped me come to a solution and a conclusion to my situation. He sat down with me with the most trusting and friendly relationship I ever had at any dealer I've been to before. He knew I was on a tight schedule and time is very limited for me. With much haste, he knew what car would be right for me, at a reasonable price seeing as I am a college grad student and I needed something that would work with mileage and transportation. When I got my chevy I was just not happy with the car. Having bought my ford I am excited to own my car and happy to drive it to this day 9 months later. Ralfy introduced to me the staff at Balise and everyone was on board with what I wanted and negotiations were made to price, but by the end of the whole experience I was happy and excited to finally be getting what I wanted. THE CUSTOMER, was happy. I would recommend this dealership to anyone looking for a ford. and I drove out of state to GET MY CAR and they DROVE IT TO MY HOUSE. WHO DOES THAT. BALISE, that's WHO. Exceptional customer service at its best. More

Although I was not really looking for a car at the time, I had gone to Balise ford "window shopping" and let Ralph know what I was looking for if I was to buy anytime soon. Shortly after the car that I want I had gone to Balise ford "window shopping" and let Ralph know what I was looking for if I was to buy anytime soon. Shortly after the car that I wanted came in on a trade, and without any hesitation Ralph called to let me know that he had the vehicle I mentioned that I wanted. That same day, I went to back to Balise to test drive the car, and told him I wanted it. Within two days I had test drove, completed all paperwork, and was ready to take my new car home. Ralph was laid-back, efficient, understanding, and had a an easy to get along with personality. I recommend Ralph and Balise ford to all my friends. More

The dealership made it seem so easy to purchase a car, the employees were all friendly. I was fortunate to have Gregory Bansfield as my sales representative, he was very professional, and easy to deal wit the employees were all friendly. I was fortunate to have Gregory Bansfield as my sales representative, he was very professional, and easy to deal with. Beautiful building, and great atmosphere. More

Our experience was very good. Some one attended to us right away, and was able to help us stay within our price point. Everyone there was very friendly and it was an overall good experience. right away, and was able to help us stay within our price point. Everyone there was very friendly and it was an overall good experience. More

I was very pleased with the service I got from Balise Ford. Jim Pirro and I spoke on the phone and when I showed up 2 hours later he had the truck we talked about ready to look at. He was able to infor Ford. Jim Pirro and I spoke on the phone and when I showed up 2 hours later he had the truck we talked about ready to look at. He was able to inform me about all of the trucks features. The one thing I really liked about Jim especially coming from a sales background is that there was no pressure or sales tricks. He was just there to help me. Jim and the staff were able to get me financing with no problems and the service department added the features I wanted that the truck didn't come with. It was a great experience and I'd recommend them to everyone! More

I called the dealership ahead of time with a very specific request in how I wanted to proceed with my sale and the dates that it had to work on. The Chris Reed (mngr) was more than willing to work w specific request in how I wanted to proceed with my sale and the dates that it had to work on. The Chris Reed (mngr) was more than willing to work with me with in the parameters that I asked, and Jim Pirro (Sales) was great to work with on the floor and with the vehicle. It was a great, no bull, experience. After having purchased a vehicle a different dealership in the Springfield area last year, I had not been looking forward to buying again. I went into this with a very jaded view, and came out pleasantly surprised on the purchasing experience. Thank you to Chris and Jim for a great experience at Balise! More

This was my first time dealing with Balise Ford as I had a previous dealer for my past 3 vehicles. I am so glad I decided to Balise! First of all, No pressure!!! My salesperson was Mr. Marcus Gervais. A y a previous dealer for my past 3 vehicles. I am so glad I decided to Balise! First of all, No pressure!!! My salesperson was Mr. Marcus Gervais. A young salesperson that had a work ethic you don’t find in younger adults. He was genuine. He answered all my questions and concerns and if he didn’t have all the answers, he got them. Through the sales, you can simply tell he cared. He followed up on everything. Kudos also goes to Ms. Carol Plum. She was also very helpful making this visit a pleasant experience. The facility is new and had a very comfortable atmosphere. Every person I had to deal with, finance, etc. were very accommodating and professional. As a matter of fact, one of the employees (I wish I had his name) had just got done clearing the snow off the vehicles all morning after a recent snow storm, as he walked by looking cold and pretty worn, looked up at me and said with a smile on his face, “Welcome back Sir”. This may not seem like much but, I never remembered seeing him prior the day before. That tells me that people are aware of the customers and it did leave an impression of their staff on me. The pricing of the vehicles were better than fair. I did not have to negotiate much at all. There is no doubt I will back to this facility for my next purchase. I highly recommend Mr. Marcus Gervais or Ms. Carol Plum as a salesperson. I normally never write a review on anything but this sale surely warrants one! More

Bought a used 2004 Ford Ranger from Andy in Wilbraham, MA . Andy showed me a detailed multipoint inspection report from Balise Ford showing the truck was inspected with no defects the week before (May 2013), . Andy showed me a detailed multipoint inspection report from Balise Ford showing the truck was inspected with no defects the week before (May 2013), report also showed brake condition to be good (above 5 mm wear) Got it state inspected in NH the following week. Front brakes are junk. pads are worn to the metal and both from calipers have cracks and chunks missing. 660.00 dollars in repair work. when I called and spoke to the service advisor he said that the wheels never even came off the truck for inspection. customer declined work. Why would they provide a report showing no defects??? I wouldnt use them. More

My experience at Balise ford in Wilbraham Mass was great from the first moment to the last. Our Salesman David Zhilyaev was a young man, but very professional and not a typical pushy, and annoying one. He from the first moment to the last. Our Salesman David Zhilyaev was a young man, but very professional and not a typical pushy, and annoying one. He made my purchase very enjoyable and fun. All the employess that I came into contact with were all very friendly and helpful. I was asked many times if I would like a cup of coffee or use the restroom, which I thought was very polite on their part. When I met with the Financial person, I only know his name as Joey, he was also just as pleasant. Everything was explained to me and easy to understand what I was purchasing. I would definetly return to purchase another vehicle and also highly recommend anyone I could to visit Balise because of my experience. As far as the price, it was fair and acceptable....of course free would be the best but we all know how that works. My overall experience was GREAT. Sincerely, Mary spina More