Balise Ford

Satisfied Brandon was very personable and worked with me to the best of his abilities. Minus a few bumps along the way, I am very satisfied with my purchase. Brandon was very personable and worked with me to the best of his abilities. Minus a few bumps along the way, I am very satisfied with my purchase. More

Balise isn't honest I went to Balise to trade my car in (which I bought from them), I picked the one I wanted, after a couple of hours I was told I had the car and I coul I went to Balise to trade my car in (which I bought from them), I picked the one I wanted, after a couple of hours I was told I had the car and I could take it home that night. It was decided that I wouldn't take it until the next day so it could be detailed and inspected. They called my ins co and switched the coverage to the new car. Another sales man came out and congratulated me. Come morning, Ryan called me and told me I didn't have the car, he now said I needed a co signer. Later I called Ryan, but got his answering machine. I left a message but never got a return call. Two things..... you don't tell someone they have the car if you don't know for sure.....you don't change their car ins until their ready to leave the lot with the car, had I gotten into an accident, I wouldn't have been covered. I would not recommend doing business with them, they really don't seem to know what their doing! More

Deceitful on services required and over charging Due to mild overheating had thermostat replaced day before by local shop. Following day condition worsened so had car towed to the nearest ford shop Due to mild overheating had thermostat replaced day before by local shop. Following day condition worsened so had car towed to the nearest ford shop. After 8 hours of waiting and no courtesy call from shop advising me of diagnosis, I called them directly only to be disgusted. Service rep said it would be approximately $1400 and that is was required that I also replace the thermostat. I Advised Wayne that I would contact bbb and consumer protection based on his deceitful behavior to sell me parts and services I did not need. Of course their was complete awkward silence. Subsequently recieved call from manager infirming me of a complete other diagnosis and options on prices. Not once did i recieve an apology for the unprofessional and unethical misconduct. I would strongly recommend against anyone wasting their time or money at this dealer. More

Car buying experience Balise Ford Wilbraham provided me the best and most satisfying car buying experience I have ever had. I am 59 yrs old and have purchased a number of n Balise Ford Wilbraham provided me the best and most satisfying car buying experience I have ever had. I am 59 yrs old and have purchased a number of new cars over the last 35 years. The sales associate, Jim Pirro, was outstanding. I walked into the showroom on a cold February Sunday afternoon simply to look at new cars. I told him him immediately I was not there to buy a car but just wanted to look at the Ford Explorer Limited. He immediately took me to one and showed me all of the features and benefits in detail. We spent about a half hour together and he said to call him when I was ready to look more seriously. No hard sell, just friendly information. I went back 2 months later and hooked up with Jim. No advance appointment, just walked in and saw him. We took a car for a test drive and again went over all of the features of the car. We then got down to negotiating. It was very easy. Again no hard sell and no games. They made an offer on my trade vehicle and I made an offer on the new vehicle. Within the next 30 minutes we had reached agreement on a price. Jim and his manager, Charles Dansby were very professional and courteous during the negotiation process. It truly was a very pleasant car buying experience. Since then, I have told many friends and family about my experience with Balise Ford of Wilbraham. When my wife or myself are ready to buy another car, we will once again go to Balise Ford of Wilbraham. They have my respect and they have more than earned the right for my business. More

Excellent Experience I purchased a 2014 vehicle from Dave Z at Balise Ford in Wilbraham, MA this week (April 16, 2014). I have to say this has been just about the best car I purchased a 2014 vehicle from Dave Z at Balise Ford in Wilbraham, MA this week (April 16, 2014). I have to say this has been just about the best car buying experience I have experienced. I talked to Dave on the phone before I visited the store. He knew what I was looking for and had several options waiting for me to look at and drive when I arrived at the dealership. He kept me informed every step of the process. I was extremely impressed with how quickly the paperwork process took place. I will definitely be returning to Balise Ford in Wilbraham and I will definitely be doing all of my future car buying with Dave Z. His professionalism and expertise are unbelievable. More

Bought a 2014 Ford Focus Greg was an excellent salesman! Helped us get the new car we wanted and was very helpful and friendly. Definitely had a wonderful experience at Balise Greg was an excellent salesman! Helped us get the new car we wanted and was very helpful and friendly. Definitely had a wonderful experience at Balise Ford and would recommend this dealership and salesman to people I know! More

I had an awesome experience at this dealership. We knew exactly what we wanted and Marcus found exactly that for us. definitely will be purchasing cars from him in the future exactly what we wanted and Marcus found exactly that for us. definitely will be purchasing cars from him in the future More

Carol Plumb was an outstanding saleswoman. She was knowledgeable about the vehicles and she worked with me to find the right car and the right fit. I never felt pressured in my decision making. The knowledgeable about the vehicles and she worked with me to find the right car and the right fit. I never felt pressured in my decision making. The entire process was professional and smooth. Carol is an outstanding saleswoman. More

Greg was very attentive and listened well to what our needs were. He found a way to get us into a vehicle with efficiency. He was very personable and easy to work with. We are pleased with car and with t needs were. He found a way to get us into a vehicle with efficiency. He was very personable and easy to work with. We are pleased with car and with the dealership. More

I am very pleased to say that everyone at Balise Ford in Wilburham, MA is very friendly and kind. We entered the showroom and was greeted by a cheerful young lady and she proceeded to guide us to the next a Wilburham, MA is very friendly and kind. We entered the showroom and was greeted by a cheerful young lady and she proceeded to guide us to the next available salesman. My husband and I were then greeted with a smile and a hand shake by our salesman Greg Bansfield. He then proceeded to take my husband and I on a test drive of a Ford Fusion SE Hybrid. This was a car we had been looking at for quite some time. Greg has answered all our questions regarding the car and if it was a question he was not sure of he was very pleased to get the answer for us. Which may have been only one or possibly two questions he could not answer. Once we were done with the test drive and ready to negotiate a price he was pleased to make sure we were comfortable getting us coffee/water before we got started. While we were waiting for the financing to be approved Greg again was pleased to make us feel comfortable. He is an extremely pleasant salesman to work with. We were extremely extremely surprised how well everyone worked together and we able to drive home our 2014 Ford Fusion SE Hybrid. Thank You Balise ford of Wilburham, MA Sincerely, Proud owner of a Ford Fusion SE Hybridb More