Balise Chevrolet of Warwick

I found this dealership to be awful. They are pushy and don't take no for an answer. We tried to run some numbers and they didn't want to hear it with what I was looking for. I asked for my keys back after don't take no for an answer. We tried to run some numbers and they didn't want to hear it with what I was looking for. I asked for my keys back after they took my vehicle to appraise it and we sat there for 10 minutes waiting which in turn made us get up to go get my keys ourselves. As we walked out and got in my truck we were followed out by another sales associate to find out what was going on. Then the man we were working with came running out to try and get us to go back in. He told us he quit and threw his name badge on his bosses desk. Well he still had it on his shirt. He then opened the drivers door of my truck to get my boyfriend and I to go back in. Who does that??!! I will never recommend this dealership to anyone. STAY AWAY!! Not a good experience. More

I highly recommend this dealership. Rob Sullivan helped us buy our new Chevy Cruze Eco. It was obvious that he took pride in his customer service skills and was knowledgeable about what he was selling. We us buy our new Chevy Cruze Eco. It was obvious that he took pride in his customer service skills and was knowledgeable about what he was selling. We had done a lot of research before we went to the dealership with the fear of getting ripped off. It was a breathe of fresh air that Rob didn't try to over price us or offer us an unfair amount for our trade in. He was upfront and honest. Of course, he is a salesman and used techniques to sell the car but he didn't put any pressure on us and gave us straight forward, honest answers to questions we had. Once was got to the financial side, Edwin was a HUGE help. When we had questions for him he thoroughly explained all the financial information and warned us for the future of what to ask for from financial managers to ensure not getting ripped off if we used another dealership for our next car. He was friendly and very informative. He gave us time to ask questions and was thorough in his explanations. He didn't rush us and actually cared. Overall, working with these two people was a great experience and we are completely satisfied with our new car. More

Agreed on a price after three visits and 2 hours of waiting on the third visit. Granted, it was the end of the month, but they sent me to the finance manager before I had actually agreed on a price, th waiting on the third visit. Granted, it was the end of the month, but they sent me to the finance manager before I had actually agreed on a price, thus the wait. After agreeing on a price, an incorrect purchase and sales agreement was sent to my outside credit union on at least three occasions. While there was some reason for confusion (I was registering out of state and was told that state tax and registration fee would be my responsibility and not on the final dealer price), all was sorted out with Steven the manger. For the next two days I fought constantly trying to correct multiple errors in the price (on all occasions, price was more than I had agreed to pay, at least two times there were previously unmentioned fees on the Purchase and Sale agreement). After many phone calls to attempt to resolve the issue, the staff could not seem to present my CU with a correct sales agreement. There was also an issue with the Title. My CU requested a copy of the title be faxed (not the original copy) so they could confirm it was clean (no rebuild/salvage issues) and it took over 24 hours and several calls to get an answer. Perhaps pure coincidence, but there was some incredulity as to why they should have to provide the title prior to completion of payment which raised both my and my Credit Union's suspicions. I utilized the "provide feedback to the owner" feature on the website and received a call from another staff member of the same dealership that I had the issue with. He spoke with me briefly before forwarding my call onto the person with whom I was having an issue for 2 previous days. Upon asking for a refund of a $500 deposit to hold the car, the manager who helped me reach the agreed upon price, I was blamed for changing my requests to them for the final price on the purchase and sales agreement. I could not believe that after all that I had gone through the previous day to try and defray the issue that I would be blamed for causing the disparity that had held up the deal. Let me repeat that...they blamed me for trying to hold up the deal. I spent 7 hours of an off day trying to correct the issue to appease my credit union only to be blamed as the cause of the deal falling through. The lack of communication at the office is truly amazing. In a 7 hour span, I recieved and placed 34 calls to the dealership and my credit union, not to mention the calls that my credit union made to the dealership (many going unanswered) to try to resolve the issue. Never can I imagine it being harder to SPEND money at a dealership. As of the writing of this review (Wed. 7/6) I still have not recieved a refund on my credit card deposit of $500 requested on Saturday 7/2. I am hopeful that it is a delay in the banking systems and not that the dealership has dragged its feet again in providing promises to a customer. I will try to correct if the money is refunded in the next day or so. All of this is in addition to the first car I looked at at their dealership having no CarFax prior to arriving at the dealership (a 3 year old car with 32,000 miles), perhaps I should have learned my lesson. I would be happy to answer any questions expanding on the situation. More

I was pleased with Balise Chevrolet. I think that they did a nice job. The people there did a good job working with us and tried hard to bring the monthly payments down. did a nice job. The people there did a good job working with us and tried hard to bring the monthly payments down. More

I saw all the ads that they advertise so I figured I would give them a chance, I purchased a 28,000 used suv and was told that I would get two sets of keys after signing all the paperwork the salesman b would give them a chance, I purchased a 28,000 used suv and was told that I would get two sets of keys after signing all the paperwork the salesman brought me to the service to get a extra key and then found out that they would not pay for the key and I would have to pay over 80.00 for the extra key also there were two chips in the windshield that I told them about and they said I would have to pay for half????????What!!!I was so mad 28,000 for a used truck and the sales manager would not deal with me at all, never introduced himself during the whole deal.Be very careful with this dealer because they have you sign a paper saying you pay half of repairs and there doc fee is crazy and they nickel and dime you with other fees. STAY AWAY!!!!!!!!!!!! More

My experience at this dealership was an excellent one. I was referred to them by a friend who purchased hi car with them a few months prior. Billy was an excellent salesman and worked with me through the w was referred to them by a friend who purchased hi car with them a few months prior. Billy was an excellent salesman and worked with me through the whole process. He even went so far as to throw in personal floor mats that he purchased and didn't use. Billy was friendly, accommodating, relaxed, understanding, and professional. I will definitely be back to see him if I decide to purchase another chevy in the future. The only complaint I had was, when signing the final paperwork, the gentleman forget to have me sign the loan agreement and I had to make another trip to the dealership a week later. I wouldn't normally complain about this if it hadn't happened again to another customer while I was standing there. But really, when you are signing that much paperwork, I suppose you are bound to forget one or two things. Definitely not a deal-breaker. Thanks for everything Billy and Belize. You are doing an excellent job! More

I had reached out to Balise Chevrolet last minute to try and secure my Dream Truck in time for great pricing opportunities. Not only was I able to get a deal completed- which as they assured me..."If it cou and secure my Dream Truck in time for great pricing opportunities. Not only was I able to get a deal completed- which as they assured me..."If it couldn't be done anywhere else, it would happen at Balise." True to their word...They were able to get me into a better truck than I had origanlly hoped for- for much less than a competing dealership (PM). I am very thankful for Paula's help and the rest of the team for staying until after 9pm to ensure I was driving that truck home. This has been a more than satisfactory transaction and will be one of many to come. Thank you to the Balis team! More

Everybody at Balise was very friendly and proffesional. They have in their showroom, a tv and internet and comfortable seating while you wait. I feel that 4 and a half hrs is a long time too spend at any d They have in their showroom, a tv and internet and comfortable seating while you wait. I feel that 4 and a half hrs is a long time too spend at any dealer but it was worth it. I purchased a used 2008 Saturn Outlook and it is by far the nicest used suv I could find. Thanks Balise! More

I had been looking for a very specific used vehicle for several months, primarily using the internet to fuel my search. I saw online that Balise had a very competitively priced vehicle that met my criteri several months, primarily using the internet to fuel my search. I saw online that Balise had a very competitively priced vehicle that met my criteria. I made the trip over and Mike happened to be the salesman that I met up with. He is a car salesman and has a job to do, but at the same time he was polite, friendly and not "pushy" in the least. After the test drive we sat to negotiate price. The typical "Let me go see what they say....(5 minutes later)...they can't do that price" went on for a while which was annoying, but then finally we came to terms. Several days later I returned to pick up the vehicle and was told some of the "extras" that we had negotiated were not ready yet and they would take care of those things asap. I left with the vehicle, kept in contact with Mike and eventually after about a month had all the items we had agreed to. Balise took care of registering & emissions testing my vehicle which was nice. My primary reason for going into Balise that day was because of the competitive pricing of their vehicle and that will be the single determining factor the next time I walk into a dealership. That said, as unpleasant as buying a used car can be, Mike did a pretty good job of making it as smooth as possible. When my wife returned with me to pick up the vehicle he went out of his way to show her all the features and answer any questions she had. Like I said earlier: Mike is a car salesman and definitely has a job to do, but at the same time he is polite, friendly, easy to interact with and follows through on his word. If I am ever in the market again for a vehicle and Balise has it competitively priced, I wouldn't hesitate to go to Mike again. More

I am from Massachusetts. I went to this dealership I am from Massachusetts. I went to this dealership because they were the only ones to advertise a rebate for chevy vehicles. This made me believe I am from Massachusetts. I went to this dealership because they were the only ones to advertise a rebate for chevy vehicles. This made me believe that the dealerships in my area were not being totally honest. I dealt with Mike Essig and told him what I needed in a new vehicle, what I needed for my trade in and what I wanted to pay per month. Although it took some time to work out the details he was very patient and understanding and had a sense of humour as well. We came to an agreement on all of the above but some of the dealer "to be installed items" had to be ordered. Mike followed up on the items and kept me well informed. I went back to Balise of Warwick, met with Mike and he took full charge, bringing the vehicle over to the service department, inventoring the parts to be installed and giving me an estimated time of completion. When it comes time to purchase another vehicle (which won't be far away)I will go back to Balise of Warwick. It was a pleasure doing business with them. A great experience. More