Balise Chevrolet GMC

Balise Chevrolet Buick GMC sold me a used 2008 Hyundai Accent with 36,600 miles and a clean carfax. Within two days of delivery I called them to tell them of a burning rubber smell coming from the engine. Accent with 36,600 miles and a clean carfax. Within two days of delivery I called them to tell them of a burning rubber smell coming from the engine. Within five days, on the following Monday, I had it back at the dealership for diagnostics. It had less than 250 more miles on it. Balise announced that the clutch had gone bad. They made me go on a check ride with a member of their staff. That staff member told the service manager immediately and in my presence that nothing about my driving contributed to this problem. I was told they would request authorization for a repair from the sales manager as this was an issue that existing prior to sale. The next day they called me and told me they would not repair the damage as it could not be done under warranty. They would do it for about $1270 more though. They did not deny that this was an existing problem, nor did they reverse themselves and assert that my operation of the vehicle was to blame. Now I'm in the position of working with a lawyer, the Massachusetts Office of Consumer Affairs and the Better Business Bureau. Balise sold me a vehicle that was defective and unsafe to drive. They conducted their own safety inspection. I understand that car dealers are always risky to work with, but I have never dealt with an organization that was so flagrant in their willingness to abuse consumer trust. The irony in all this is I had planned on giving this car to my daughter. About 15 years ago my daughter did one of those "you'll do better at Balise commercials." Clearly not so in her case. Apologies in advance for cross posting. I wish more people would put their stories out there. It would make it much easier for consumers to identify dealers like Mike Balise. More

Usually buying a new vehicle is as popular as a dentist visit. This was not at all like that. I did a lot of research before going to Balise and was pretty certain on what I wanted. I emailed Balise prior visit. This was not at all like that. I did a lot of research before going to Balise and was pretty certain on what I wanted. I emailed Balise prior to going and got an immediate response from Tim Divoll. I was impressed immediately since they weren't even open. We arrived - we met amd looked at new GMC trucks. Tim answered every question I threw at him. (Didn't have to run to get an answer from someone else.) The pricing was excelllent and discounts were great. He made no attempt to get me to buy up. ( A standard sales practice almost anywhere.) The vehicle had more accessories than I wanted or needed but the deep discounts made it accepatable. Jason Perez (financial manager) did all the paperwork and made sure we understood everything. He left no grey areas. I would highly recommend if someone is looking for a new Chevy/Buick/GMC go to Balise and seek out Tim Divoll. He made buying this vehicle a very pleasant experience. He knew what we wanted - what we could afford - and he and Jason made it happen. I hope that any future dealings with Balise will be as easy as it was with these two gentlemen. More

I was extremely impressed! I have purchased a few cars in the past and have never had a more pleasant experience. Tim Miller was extremely professional, friendly, and completely "non-pushy". Every exper in the past and have never had a more pleasant experience. Tim Miller was extremely professional, friendly, and completely "non-pushy". Every experience I have ever had with car salesmen, including being with friends and family when they have bought a car, has always felt pushed and phony and full of lots of talk from salesmen, sell, sell, selling. It has always felt overbearing, rushed, and just extremely nerve-racking. I don't even like to pull into a car lot because it starts the minute you get out of car. Tim was absolutely wonderful! He was informative, calm, and very helpful. I can't say enough about him or my whole experience. I was dreading buying a new car, and in the end I left there very happy! I also received a Carfax, a descriptive list of the maintenance which they did to car before i even bought it. They replaced both front and back brake pads as soon as car was brought there. they did all scheduled maintenance and balanced tires and more. I was told by Tim that they do that with all the cars they have. Bottom line is, I highly recommend this dealership and Tim. More

I last purchased a vehicle in 1998 from the same Balise I last purchased a vehicle in 1998 from the same Balise dealer and drove the car until 3/2011. I went online to look for a similar used vehicle a I last purchased a vehicle in 1998 from the same Balise dealer and drove the car until 3/2011. I went online to look for a similar used vehicle and found one I like immediately. I called the dealer and spoke with Juan, who then referred me to Ross for assistance. Ross was extremely helpful and accomodating from the moment I walked into the dealership. Juan was working with another customer and was unable to assist me but was very pleasant and accomodating also. Ross showed me the car I liked, took me on a test drive and answered all my questions. I bought the vehicle within an hour and drove it home within 3 hours. Ross took care of every detail for me and offered assistance in the future should I need it. Great job guys! More

We were in the market for a new car and stopped into Balise one night around 8:15PM. We were immediately greeted by Ross LeBlanc, who asked if he could help us find a particular vehicle. We test drove Balise one night around 8:15PM. We were immediately greeted by Ross LeBlanc, who asked if he could help us find a particular vehicle. We test drove a 2011 Chevy Equinox that night and loved it---all except the color. Ross assured us he would find our color --Black. True to his word, a day later, the Black Equinox arrived at Balise. We were delighted to finance the car through Balise as well. I highly recommend Ross as a excellent sales specialist. His friendliness, knowledge and expertise were amazing! I would definitely recommend Ross and Balise as the #1 dealership to go through. They make sure their customers are 100% satisfied! Thanks Ross for a great car buying experience! More

We saw a 2010 Subaru Forrester online and called and spoke with Tim Divoll. From that first contact through the day we picked up the car, Tim was wonderful to deal with. We have purchased multiple car spoke with Tim Divoll. From that first contact through the day we picked up the car, Tim was wonderful to deal with. We have purchased multiple cars though our lives, and the experience with Tim, and the other Balise staff we encountered was very enjoyable. It really was like dealing with family, without wondering what they would be like next Thanksgiving (HA HA). I would highly recommend contacting Tim and his associates at Balise for your next automobile purchase. More

We just drove home our new 2011 Chevy Silvarado and are very happy with our entire experience at Balise. Ross was knowledgeable & professional throughout our buying process. He was helpful with all of our very happy with our entire experience at Balise. Ross was knowledgeable & professional throughout our buying process. He was helpful with all of our questions & was able to answer all of them. Ross made this experience comfortable for both my husband & I. We would recommened our friends & family to him when looking for a new or used vehicle. He will find you what you want. More

I have a one man business and absolutely depend on my truck to get me and my tools to job sites and back every day and in all kinds of weather. I bought a 2003 GMC Sierra 1500 pickup new and have driven truck to get me and my tools to job sites and back every day and in all kinds of weather. I bought a 2003 GMC Sierra 1500 pickup new and have driven it almost daily for the past eight years. With 167,000 miles and no serious problems of any nature it was simply the best quality, most dependable and most comfortable vehicle I ever driven. I went into Balise just to look over the new GMC pickups and met Tim Miller. I didn't plan on buying a truck at that point because my 2003 was still running like a new vehicle but when he explained the GMC promotions for small businesses it got my attention. If you visit there and speak to someone like Tim who knows these vehicles inside and out you will be amazed how much enhancement has been done to these already terrific trucks. The blue tooth connection for a cell phone, built in navigation, back up alarms and the usual GMC product quality is evident. I rode in a Toyota pickup recently. It couldn't hold a candle to the GMC Sierra. I was surprised. I got the best deal from people who seemed genuinely committed to seeing to it that I got a truck that fit my needs and for a price that couldn't be beaten. I strongly recommend this dealership! More

After a search for a pre-owned GMC Acadia, my husband and I went to Balise not knowing what to expect. We were thrilled with the immediate welcome and the helpfulness of Tim and Paul after our hour drive to I went to Balise not knowing what to expect. We were thrilled with the immediate welcome and the helpfulness of Tim and Paul after our hour drive to the dealership. We had been researching pre-owned cars and knew what we wanted. They were quick to show us the vehicle that we were interested in and gave us answers to any question that we asked. We decided to purchase the car that day and Tim worked tirelessly through a problem with out insurance company. They sent the car to be detailed and serviced before we brought it home and as time went long with our insurance issue, Tim offered to deliver the car to our home on the next day. This made the evening perfect. We had been at the dealership for the better part of the afternoon and it was made slightly more interesting with the company of our 1 year old daughter. Tim went above and beyond to make the car-buying process simple and enjoyable for us. We were truly happy with our experience and would recommend working with Tim Divoll to any buyer. We plan on returning in the future. More

This was the BEST car buying experience I have ever had. We ordered a car from Al Schubach. Balise exceeded our expectations all around. Everything we agreed to in the initial transaction was honored upon d We ordered a car from Al Schubach. Balise exceeded our expectations all around. Everything we agreed to in the initial transaction was honored upon delivery of the vehicle. Al was very upfront and relaxed. When we went to sign the final paperwork and meet with the business manager I was nervous from past experiences. Balise was different. The business manager presented several options for warranties, etc. However, there was no hard sell. The terms both dollars and financing matched our agreement exactly. In every car buying experience before this the dealer has always tried to nickel and dime me, increasing prices, fees, financing costs, etc. This was NOT the case at Balise. A very honest, straight forward, and pleasant experience. I would definitely return and will tell other people about my great experience. Thank you Al. More