Balise Chevrolet GMC
Springfield, MA
Filter Reviews by Keyword
By Type
Showing 98 reviews
Before I went to Balise I went to other dealerships in area in search of a vehicle that had great gas millage, a good warranty, and was reliable. The other dealerships were not helpful. At the advise of a area in search of a vehicle that had great gas millage, a good warranty, and was reliable. The other dealerships were not helpful. At the advise of a friend I decided to check Balise Chevrolet. When I got to Balise and started browsing at the selection of vehicles I was greeted by Juan. He asked me what I was looking for and was happy to show me around and answered my questions for each car I looked at. I,m glad I took my friends advise. From the test drive through the purchase every one was very friendly and helpful all the way. More
Great customer service, great employees who are very knowledable, friendly, and helpful. It was a positive experience. I would definitely recommend Balise to family and friends. I will also bring my knowledable, friendly, and helpful. It was a positive experience. I would definitely recommend Balise to family and friends. I will also bring my car into Balise for all service needed. Buying a car from Balise was easy!!! More
Balise Chevrolet has been a long standing supplier of our Service and Sales fleet. I have been working with Luke Ross for some time now who is our Sales contact there and his service is always outstanding. G Service and Sales fleet. I have been working with Luke Ross for some time now who is our Sales contact there and his service is always outstanding. Great pricing and timely availability whenever we ask for it. Our transactions are smooth and without issue. Vehicle delivery is right to our door and he has had great communication throughout. Our need for additional fleet us upcoming and we already know we will be contacting Luke to provide us with our next vehicle. I am pleased to give such high reccomendations for Balise Chevrolet and in particular Luke Ross. Rehards, John More
Ross was soooo helpful. He went out of his way to really help me out. I was really worried that I wouldn't be able to get the car, but I did!!! With awesome payments too!! Everyone there was so helpful. help me out. I was really worried that I wouldn't be able to get the car, but I did!!! With awesome payments too!! Everyone there was so helpful. They were able to get my car ready for and I drove it home that day!!! I would definetly recommend Balise to anyone who needs a great car. More
After looking around at new trucks for some time, I received the best deal from Rob Philipo and Dave Skypeck at Balise Chevrolet. They went out of their way to find me exactly the new truck I was looki received the best deal from Rob Philipo and Dave Skypeck at Balise Chevrolet. They went out of their way to find me exactly the new truck I was looking for. These guys were excellent to deal with. No high pressure salesman here. I will definately buy my next vehicle from Balise and recommend them highly to anyone looking for a fair deal. Don't go anywhere else. -Mike Mancini More
I visited this dealership after finding a car I wanted online. They ended up giving me a great price and my salesman (Barry) was easy to work with. When they took the car to be inspected they found a hai online. They ended up giving me a great price and my salesman (Barry) was easy to work with. When they took the car to be inspected they found a hairline crack in the taillight and were upfront with me about it (I would NEVER) have seen it. They ordered a new taillight, put it in and delivered the car to me. I am extremely pleased with them. More
I went to balise to trade in my truck. Before going i did I went to balise to trade in my truck. Before going i did the research on kelly blue book. When i got there and told them what i wanted they tried to I went to balise to trade in my truck. Before going i did the research on kelly blue book. When i got there and told them what i wanted they tried to tell me i was wrong about the info i recieved from kelly blue book. then these sneaky jerks tried to show me a kelly blue book quote and it was 4000 less than the real thing. they musta clicked 2 wheel drive where it shoulda been four wheel drive or something to make the quote less. when i got home i double checked and sure enough my original price was right. these xxxx bags will do anything to try and trick you to maxamize their profits!!! More
I had a very good experience buying my first truck from Balise... 3 years later, the second truck was an entirely different story - I don't know what happened.<br>Starting from the purchase day, the financ Balise... 3 years later, the second truck was an entirely different story - I don't know what happened.<br>Starting from the purchase day, the finance department had pulled what I felt were a couple of very unprofessional and slightly sneaky moves regarding the finance terms. Against my better judgment, I bought the truck anyway. When I mentioned the incident to the GM, he informed me that 'well, it's a done deal now' and offered me a free oil change to pacify me. I felt as if I'd just been taken for a ride, and smacked in the face afterward. <br>I started having problems soon after (6 mo?) with the transmission, and found myself caught between Chevy and Balise... nobody wanting to help. Admittedly, it's not an easy problem to reproduce, but it's a safety issue, not to mention reliability (transmission shifting erratically and very hard) and I thought for sure that Balise would want me to be a satisfied customer, and try to help. Not so. Balise explained how they'd 'love to help, but if they can't produce an error code in the computer, then Chevy won't pay them for the warranty work'. Chevy explained that 'unless the dealer can find an error code in the computer, they're not obligated to do anything under the terms of the warranty'. All of which, in my opinion, is just plain BALONEY. I paid a lot of money for a work truck, and I'm hesitant to work with it.<br>I could add PAGES of more technical gripes that I've had with Balise, but.... long story short, I was truly disappointed with the basic integrity, ethics and approach to customer service at Balise.<br>Hope your experience is better than mine! More