Baldwin Ford Lincoln

They are always very professional, friendly and I enjoy the Nice waiting area and always meet some friendly people. the Nice waiting area and always meet some friendly people. More

First experience in ordering a vehicle on-line and taking delivery at a dealership. A little scary to ordering a vehicle without the ability to test drive but all went OK. delivery at a dealership. A little scary to ordering a vehicle without the ability to test drive but all went OK. More

This service department is a clown show from the manager down. The sales team and Bruce the GM are great, but God help you when you go to service. It should be cashed the "disservice" department. I set a down. The sales team and Bruce the GM are great, but God help you when you go to service. It should be cashed the "disservice" department. I set an appointment for an oil change and tire rotation for my 15k service. It took them over 3 hours to get it done- and then they didn't even wash the truck! What's the point of an appointment when it is going to take three hours for an oil change More

they were very nice quick and efficient on servicing my ford c max energi vehicle. the waiting room was very clean. i also got a small discount. ford c max energi vehicle. the waiting room was very clean. i also got a small discount. More

horrible, horrible service. the service "manager", david horrible, horrible service. the service "manager", david allen, is a stone cold liar and cheat. i have taken my vehicle to this horrid place 7 times horrible, horrible service. the service "manager", david allen, is a stone cold liar and cheat. i have taken my vehicle to this horrid place 7 times since september 2019 for an oil leak repair. after each and every one of these repairs, the oil leak issue was not fixed. oil would leak the same day i received the vehicle back, and if not the same day, within a few days. each time i would take the vehicle back for another oil leak repair, david allen would assure me: this time we know what to do to fix the leak. almost invariably, in addition to the oil leak not being repaired, something else would be wrong with the vehicle when it was returned to me. one time they broke one of my windows. upon picking up the vehicle after the latest oil leak, the air conditioner wasn't working. after alleging they fixed the a/c issue, i arrive to pick up the vehicle and the a/c is only blowing cold out the passenger side. the driver side remained blowing hot air. after picking up the vehicle for the 2nd a/c repair, there is a knocking/popping issue coming from the front end. the vehicle did not make these noises prior to taking it to them. when i reported the knocking/popping to david allen, he told me to bring it to them that day at 2:00, the friday afternoon that began the july 4th weekend. after waiting 2.5 hours to get the diagnosis, david and his "mechanics" had yet to figure anything out. in the process of finding out, after a 150 minute wait, what the deal is with my car, one of the "mechanics" sticks his head in david's office, and proceeds, during the conversation, to tell me to do something they won't let me write on here. yes, one of the employees told a customer to do something awful. the list goes on and on, but take my word for it: avoid this place at all costs. if you have an oil leak, you have no chance. in 9/19, when i first took the vehicle for an oil leak "repair", it had 64,200 miles. as of today, the vehicle has 71,500 miles. in two years, i have put only 7,000 miles on this vehicle. this tells you how much it has been at this horrid facility. i'd say the average time that this dealer had the vehicle for "repairs" is about 5 weeks for each repair. because of this experience, i will never again be a ford/lincoln customer, and i would advise you to do the same. especially if you have an oil leak. i would not be surprised if they didn't even work on the vehicle during the many times they had it. i know this is lengthy, and will probably somehow be deleted, but believe me: this place is the worst. if i could give zero stars, or negative stars, i would. More

Promise to order me new TPMS sensor never delivered. Dealer doesn’t keep word. Was promised by service department I would get a new part in a week or so and they would call me never happen Dealer doesn’t keep word. Was promised by service department I would get a new part in a week or so and they would call me never happen More

Very nice peple work here. TheyAlways to get u the right Very nice peple work here. They Always to get u the right deal.they explain everything they have done And the price that i paid Very nice peple work here. They Always to get u the right deal.they explain everything they have done And the price that i paid More

Their service department is well organized in how they handle service jobs. I am usually in and out within 45 minutes with a complete service and oil change. The staff is super friendly and helpful. The handle service jobs. I am usually in and out within 45 minutes with a complete service and oil change. The staff is super friendly and helpful. They always do their best to accommodate their customers during their wait by providing something to drink or a ride to make your next appointment. More

The staff are always nice and friendly. My dad always took his vehicle to them and encourage his children to use the dealership. Thank you Ballwin Ford Poplar Bluff. took his vehicle to them and encourage his children to use the dealership. Thank you Ballwin Ford Poplar Bluff. More

For being the first vehicle we had bought in the Poplar bluff area we now know we have a partner and the beginning of a wonderful relationship. Tim had been extremely thoughtful in finding the best advanta bluff area we now know we have a partner and the beginning of a wonderful relationship. Tim had been extremely thoughtful in finding the best advantage for our purchase. Thorough in explaining the features once we received the vehicle. Randy in finance also was extremely thorough and wonderful to work with. The whole team at Baldwin made us feel as my wife and I are part of the family. More