Baker Nissan - Service Center

Great Service and very timely I came into the dealership to get an oil change on a Saturday without an appointment. I know it can be extremely hard to request service on a weeken I came into the dealership to get an oil change on a Saturday without an appointment. I know it can be extremely hard to request service on a weekend without an appointment. The service manager was very honest in explaining the wait time and courteous; and actually the techs were able to conduct the oil quicker. You gotta feel good about that! More

Great Service Great service from Mack and Baker Nissan. Been coming to this dealership for the last 15 years and it never disappoints. Will continue to come back Great service from Mack and Baker Nissan. Been coming to this dealership for the last 15 years and it never disappoints. Will continue to come back Christian More

Not what i was expecting from a big Nissan dealership. I have a 2003 Nissan 350z that was broken into, so the first thing i did was take pictures of all the damage, then i brought the car in for repair. My I have a 2003 Nissan 350z that was broken into, so the first thing i did was take pictures of all the damage, then i brought the car in for repair. My insurance came out and inspected the car and wrote a check for everything that needed to be replaced; passenger window, windshield, rear view mirror, center console, and passenger door panel. After all parts arrived, i got a message on a Wednesday morning, saying my car was being pulled into the shop to start repair. The total time of repair was only 4 hours, so i gave them a call Thursday evening to check the progress. Stephanie, my service writer, was not very polite towards me, and never had an answer for me. She also acted as if i wasn't good enough for her time or to be in that dealership anyway. I was told that i should have my car back by that Friday (the next day) but when i called, i was told that the tech working on my car (which was in the collision shop) was replacing an engine in another car (which is a nechanic shop job, not a collision shop) and my car wouldn't be ready until Monday. I waited until Monday, only to be told that i would have my car Tuesday, and i finally got a call to pick it up Tuesday evening around 3:00pm. I was informed that the door panel they received was damaged upon arrival, and they had to re-order it, and this was the reason for the delay, although it still was not installed on my car. Upon pick-up, i noticed that the plastic trim panel over the passenger window was broken, the passenger window did not operate properly, and my cigarette lighter outlet no longer worked. I got Stephanie and showed her what was wrong, and she immediately got the service manager, who told me that the damages were unrelated to the repair, and i would have to fix everything myself, although i had pictures of how my car looked before it got there. I explained this, and he became just as rude as she was, saying that because my window wouldn't reprogram, it broke the trim panel when the tech opened the door, and that the shop isn't responsible for my vehicle's faulty window motor. I found that part funny because my window worked fine before and still works now. When i had to do my customer satisfaction form, they were watching me and the paper as i filled it out, so i didn't finish it. I will never use this dealership again, as it seemed like they looked down up on me because of my and my car's age. I wouldn't recommend this dealer, and i wish i would've taken it somewhere else, because my car still isn't fixed properly. More

A very pleasant experience The service team provided a great experience while waiting. They made sure I was completely satisfied with the job. They explained all they did and in The service team provided a great experience while waiting. They made sure I was completely satisfied with the job. They explained all they did and informed me of when the next service would be needed. I really like my Altima! Thanks for everything. More

Oil change I would definitely not go anywhere else this place is wonderful. Service was quick and easy and my service person kept me well informed of what was I would definitely not go anywhere else this place is wonderful. Service was quick and easy and my service person kept me well informed of what was going on with my vehicle at all times More

Love Nissan! We purchased our Nissan here and it's been the best car! We recently took it in for maintenance service and I'm never disappointed! Carlos Escobar and We purchased our Nissan here and it's been the best car! We recently took it in for maintenance service and I'm never disappointed! Carlos Escobar and the entire Nissan team are awesome!!! Thank you Nissan for great customer service! More

Great service department Wife's 2014 Altima had a dead mouse behind dash and Carlos and his service guys got it and the awful smell out of the a/c unit. They did a awesome job Wife's 2014 Altima had a dead mouse behind dash and Carlos and his service guys got it and the awful smell out of the a/c unit. They did a awesome job and that was on June 17, 2015 and the car still has no mouse odor in it. My wife is very happy now with her car. More

Excellent service Brought my 2012 Pathfinder in for oil change and wiper blade change. Also had a problem with the tire sensor registering a low tire. You took me qui Brought my 2012 Pathfinder in for oil change and wiper blade change. Also had a problem with the tire sensor registering a low tire. You took me quickly without an appointment and got me out of there in under an hour. Your service department fixed the tire and didn't charge me for it. I also had one of my key fobs that wouldn't work and they changed the battery for me. I was a little disappointed that they charged me $4.99 for the battery and $3.00 for disposal. Had I known that, I would have changed it myself. But all in all, the service was great and fairly reasonable. More

General service Called Christina to make an appointment for several services. I had received a recall notice on my 2009 Rogue, needed an oil change, had purchased a n Called Christina to make an appointment for several services. I had received a recall notice on my 2009 Rogue, needed an oil change, had purchased a new set of tires and wanted to get an alignment and needed to have the spare tire aired because it is too difficult for me to drag out of the wheel well to check the air. I was given an appointment for the next day at 2pm. Brought the car in meet with Christina and my work was completed with the addition on a air filter in approximately 2 hours. Very satisfied with the service at Baker Nissan and your Service Consultant Christina. More

Great service I was greeted by a very friendly person, Barry, at the Service dept. and he was extremely accommodating. He made sure that I was aware of the progress I was greeted by a very friendly person, Barry, at the Service dept. and he was extremely accommodating. He made sure that I was aware of the progress of my car and it's needs and what my time element was. It was even done early! And then he went over everything with me and walked me to my car. Very personable!! More