Baker Nissan - Service Center

Excellent professional service my 2007 350Z had considerable body damage after I was involved in an accident. David Lea took exceptional care of me, giving me regular updates on the my 2007 350Z had considerable body damage after I was involved in an accident. David Lea took exceptional care of me, giving me regular updates on the progress of the repairs and answering all my questions. The repair work was first class and the paint matched perfectly, which is no small feat for an eight year old car. Great jib by all involved in the repair! More

Excellent Service..Best Service Advisor I purchased a new 2011 Nissan Altima from Baker Jackson in May 2011. My sales advisor, Jessie Norris, introduced me to my service advisor Shaun Hazele I purchased a new 2011 Nissan Altima from Baker Jackson in May 2011. My sales advisor, Jessie Norris, introduced me to my service advisor Shaun Hazeley. Since 2011, I have only come to Baker Nissan to get ALL of my service done of which I would not work with no other service advisor except Shaun Hazeley. Shaun is not only respectful to his clients but is also patient and transparent. Shaun actively listens to his customer's concerns and ensures those concerns are addressed while providing a service summary of the concern, work performed, and possible work needed within a specific time frame. Shaun ensures his customer's understand the anatomy of their vehicle and proper car maintenance. More

Collision Center Worries Brought in vehicle for collision repairs, 93 days later I was able to pick up my vehicle. There is still items I am awaiting for the collision center Brought in vehicle for collision repairs, 93 days later I was able to pick up my vehicle. There is still items I am awaiting for the collision center to provide, but just a bit sick having to wait any longer to drive my vehicle. There is an alignment issue with the rear bumper that is not ideal for a proper completion status. There was also cut corners on the quarter panel repair. My headache continues with the ordeal of communication this center is lacking. I've called to check on updates, only to get a voice mail that is never returned and emails that are not responded to. Now that I am stuck at another mechanic doing a service check, the key for the lug nut lock is missing. The car is small, and me nor the mechanic can locate it. I've called the collision center, and they have said their manager hands are tied and they cannot replace the key, nor replace another set of locks. but indicated I can buy another set. I have no problem purchasing a new set financially. Its the principal of brushing off a customer that has been overly patient with the slow service. I hate to write up, the company, but as a consumer I can only imagine the next person that is being taken advantage of. And the technicians should also take in consideration the cleanliness while working, the dust was everywhere. Yes, 370z's are not GTRs but to think they are worked on by the same techs and the same manor is hard to fathom. More

Service Dept disappoints yet again Simply put, their appointment system is a waste of time. I tried to streamline my drop-off by using it, but I was ignored as soon as I arrived. After Simply put, their appointment system is a waste of time. I tried to streamline my drop-off by using it, but I was ignored as soon as I arrived. After talking with the thoroughly unenthusiastic cashier, I was put into contact with a different rep than the one I was scheduled with. I had to rehash the issues with the car (since he did not bother to reference my appointment info, even after I showed him the email on my phone), and forgot one, so that didn't get done at all. Was also lied to with regards to the status of the shuttle van (he didn't tell the driver I needed a ride, so I got left; the rep told me the driver went to get gas...never got the shuttle ride back to work) Furthermore, on multiple previous visits, service rep has called me to tell me my vehicle is ready, but upon arrival, I've been made to wait for over 1/2 hour because when I get their, they say my vehicle is *not* ready. More

Outstanding Customer Service I brought my brand new car Nissan Altima for my first service which included oil change, tire rotation, and fluid check up. I was going on vacation t I brought my brand new car Nissan Altima for my first service which included oil change, tire rotation, and fluid check up. I was going on vacation to San Antonio and Corpus Chirsti with my wife the following day and I wanted to made sure there were not any car problems during our trip. I was blessed to deal with Shaun Hazeley, The Assistant Service Manager,who made me feel like VIP and took care of every single detail to make me a happy customer. That's why We also went back in August to buy a Nissan Sentra 2015 for my wife.. Thank you Shaun for your great work and dedication and because of you We had an unforgettable vacation for the first time in Texas since We just moved from Florida over a year ago. My wife and I are so happy to count on somebody like you for both of our cars service matters. More

Service on sentra I appreciated Lance looking out for me in service. Everything was done in a timely manner. I really hate doing these stupid surveys every time I go I appreciated Lance looking out for me in service. Everything was done in a timely manner. I really hate doing these stupid surveys every time I go to a Nissan especially since I am not getting financially compensated for answering these dumb questions. More

Excellent Service I purchased my 2012 Armada from Baker Nissan North and attend their grand opening. I have always had a positive experience with the staff in the vari I purchased my 2012 Armada from Baker Nissan North and attend their grand opening. I have always had a positive experience with the staff in the various departments. My service representative is Kevin Jeon and he has always been very helpful, courteous, and knowledgeable. I would recommend Baker Nissan to my friends and family. More

Excellent Service, Every Time Kevin and Adam are my go-to team when I need service on my 2008 Nissan Versa. They are always on top of what needs to be addressed but never pressure Kevin and Adam are my go-to team when I need service on my 2008 Nissan Versa. They are always on top of what needs to be addressed but never pressure me to get the service done on the spot. I know Kevin will always give me an honest assessment of what the car needs and Adam will take care of it. Not taking my car any place else to be serviced, even for a oil change. More

Service Everyone here at Baker Nissan goes the extra mile to get "Bullet" road ready!! Thank you for you time and expertise!! Great job Shaun H!?? Everyone here at Baker Nissan goes the extra mile to get "Bullet" road ready!! Thank you for you time and expertise!! Great job Shaun H!?? More

warranty service excellent I brought my 2015 Rogue for the 2nd major warranty. The staff as always was very helpful. The first time the muffler system had to be replaced after 2 I brought my 2015 Rogue for the 2nd major warranty. The staff as always was very helpful. The first time the muffler system had to be replaced after 2 months. Baker Nissan swiftly took care of it. the most recent time the whole transmission had to be replace. Lucky it was under warranty. But it concerned me that a new car had such quality issues under a year. The warm fuzzy feeling left me in what should have been a joyful experience in purchasing a brand new car. I was worried on what else may be an issue later down the road. I shared my concerns with Nissan management team and was surprised on the response. They agreed that the new car should not have had these issues. So they worked hard to find a new car that I would be happy with and helped me work through finance. Had to trade in the car with the issues -No money down and though I did not get the same Rogue style (leather seats and sun roof) It is a very vehicle. They made me feel like "Pretty woman" at the store on Rodeo drive. They showed empathy for the whole situation and made me feel special. Great team at Baker Nissan. Victor, Amanda and Mack-It was not their fault the car had quality issues, but they stood by their product and made a customer feel cared for and knew what to do to make it right. More