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593 Reviews of Baker Nissan - Service Center
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October 22, 2020
Display a good understanding of employees' roles.Open Display a good understanding of employees' roles. Open and relate well with the employees. Demonstrate confidence in himself and others. Influentia Display a good understanding of employees' roles. Open and relate well with the employees. Demonstrate confidence in himself and others. Influential and encourages better performance. Friendly but Assume strong leadership skills when needed. Just meeting him one time and I have all of the confidence in the world Thank you Shawn - My experience with you each time I saw you was satisfying beyond belief .! I really hope someday I can visit you again . Only time will tell Mr. Kennedy !!xo More
by Ms.Elaineious
Employees Worked With
October 10, 2020
Amir is great to work with. Gladys has a welcoming smile and good attitude. Both big parts of my Nissan family. Thanks! Keep up the good work! and good attitude. Both big parts of my Nissan family. Thanks! Keep up the good work! More
by Crycci Hunn
Employees Worked With
Amir Ghoreishi
September 16, 2020
First tine here great customer service from Rolando Murillo. I recommend him for future services. Clean customer lobby and Stephanie the cashier very nice. Quick service. Murillo. I recommend him for future services. Clean customer lobby and Stephanie the cashier very nice. Quick service. More
by Lilyprincess72
Employees Worked With
Rolando Murillo
September 14, 2020
I’m from Louisiana I’m here in Texas for a short period due to Hurricane Laura Shawn Hazeley and his team was awesome 👏🏾 had a free oil change and free tire rotation very friendly staff .. due to Hurricane Laura Shawn Hazeley and his team was awesome 👏🏾 had a free oil change and free tire rotation very friendly staff .. More
by Kimberly
Employees Worked With
Shaun Hazeley
June 24, 2020
Excelente servicio, Rolando Murillo fue servicial, profesional, muy bieb con el trabajo, conocedor de los servicios y productos de Nissan, especialmente con el cambio de aceite. profesional, muy bieb con el trabajo, conocedor de los servicios y productos de Nissan, especialmente con el cambio de aceite. More
by U.german
Employees Worked With
Rolando Murillo
June 10, 2020
Purchased our last Nissan in 2015 from here and stepped into this dealership for the last time a week ago.......we only brought our pathfinder in for service here.......Got a diagnostic test done and did t into this dealership for the last time a week ago.......we only brought our pathfinder in for service here.......Got a diagnostic test done and did the recommended repairs About a year or so, the repairs that was done never completely resolved the issue but it only happened on occasion and I didn’t want to spend another $1500 so we let it go (a huge mistake on our part) brought it in for an oil change 3-4 months ago no issues mentioned, brought it in about 2 months ago for a supposed diagnostic test because the fan motor went out and again last week as time for another oil change so I brought it in and to requested they check the issue again because it started happening in a daily basis, paid for another diagnostic test and the estimate came back for $13,000!!!!! Are you kidding me......that was the last day we stepped foot in baker Nissan. I’m writing this review in hopes it makes others aware that it might be a good thing to consider your oil changes here are about $200 because what I got out of this estimate is that every time I bring my car here I should also pay to have a complete diagnostic test to check every single thing to make sure nothing is wrong with my car before the issue is listed as a fail state. I hope if you are reading this you have a much more positive experience than I did on my last and final visit here. More
by stacy_beatty
Employees Worked With
Najee
May 30, 2020
Service Rep Rolando Murillo is always helpful, professional, kind, nice to work with and knowledgeable about Nissan services and products. Keep up the excellent service! professional, kind, nice to work with and knowledgeable about Nissan services and products. Keep up the excellent service! More
by Ms. Jordan
Employees Worked With
Rolando Murillo
May 21, 2020
Gina and Gladys Friday May 15th 2020 I took my 2018 Rogue in for service Gina and Gladys were very nice Gina explained all details on what services would be performed Friday May 15th 2020 I took my 2018 Rogue in for service Gina and Gladys were very nice Gina explained all details on what services would be performed on my SUV and how long it would take, I was extremely happy with my rogue Thanks Gina and Gladys chandra Jones More
by shawn
Employees Worked With
Gina and Gladys
April 01, 2020
first Class Rental Service Efficient, counter service management and clean and late model vehicles for rental service makes Baker service and rental top notch. The rental rates Efficient, counter service management and clean and late model vehicles for rental service makes Baker service and rental top notch. The rental rates are very reasonable and has no surprises in the rental rates agreed in the contract. More
by sandyhoston
Employees Worked With
Kenny Chaison
March 12, 2020
7 months ago***WARNING*** STAY AWAY AT ALL COST I 7 months ago ***WARNING*** STAY AWAY AT ALL COST I experienced the worst customer service, ever, at this place. Not to mention, Ken Chaison, the re 7 months ago ***WARNING*** STAY AWAY AT ALL COST I experienced the worst customer service, ever, at this place. Not to mention, Ken Chaison, the rental department manager, tracking the rental car that I was in, harassing me and stole money out of my bank account. I went to the dealership and spoke with Kenny’s boss, Luis Castillo, showed him a copy of my bank statement and he assured me that he would rectify this heinous crime done to me by Ken Chaison. It has been about a week now and I have not heard from Luis Castillo nor am I ever able to reach him when I call his office. They need to get rid of the liars, thieves and crooks named Ken Chaison and Luis Castillo. 1 Response from the owner 7 months ago Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 897-1602. We look forward to hearing from you. As you can see, this was well over 7 months ago and I’ve been trying to get help with this issue ever since! More
by tanikalane3
