Baker Nissan

Terrible Leased a new vehicle. ASM was pushy and promised best deal. Turns out, deals are not nationwide and the same at all Nissan dealerships as advised. Wen Leased a new vehicle. ASM was pushy and promised best deal. Turns out, deals are not nationwide and the same at all Nissan dealerships as advised. Went back to speak to them, ASM did not even come by personally and sent the sales agent to tell us to come back the next day to speak to the GM. Next day we go in and waited awhile before the SON of the GM came to speak to us, not GM. Very rude. Not professional. Since 2008 we have bought 3 new vehicles from them and this 4th vehicle was a lease. Never had a true great experience, but since they are the closest Nissan dealership we kept going back. Not anymore. Definitely not good people to work with. They do not care about customer service or satisfaction. GM didn't even bother to speak to us. We left very disappointed in how we were treated. Definitely rather drive further and go to another dealership. Never ever going back. Once lease is up, never stepping foot at Baker again. More

Excelent dealer and people. I will recommend Baket Nissan to anybody willing to nuy a new car. The Service department is also great. I always service my cars dealer and people. I will recommend Baket Nissan to anybody willing to nuy a new car. The Service department is also great. I always service my cars at Baker Nissan More

Great experience The sales team at Baker Nissan were very patient while we took out time to look at cars and were not pushy about having us make a decision that day. O The sales team at Baker Nissan were very patient while we took out time to look at cars and were not pushy about having us make a decision that day. Our salesman, Terry, was a pleasure to work with. More

Going the extra mile Shaun in service really went the extra mile. I had been told previously by another service advisor my malfunction had not been covered under warranty. Shaun in service really went the extra mile. I had been told previously by another service advisor my malfunction had not been covered under warranty. It was a pretty expensive part and I know I had the highest value warranty package. I know I was VERY stressed and upset with Nissan (and made me not ever want another Nissan) when I got this answer mostly in the way that I was concerned with the safety of the vehicle & my passengers. He was able to dig a little deeper & get some answers. More

Number One Automotive Service I want to recommend Baker Nissan for A Rate Automotive Service! Awesome Customer Service, very affordable service repair prices, and individuals who I want to recommend Baker Nissan for A Rate Automotive Service! Awesome Customer Service, very affordable service repair prices, and individuals who really care about their customers! Thank you Baker Nissan, I will always take all my vehicles there for mechanical service repairs! As well as purchasing any vehicles, I now own three Nissan vehicles and really happy with each and every vehicle! Regards, Guillermo Flores, Jr. More

Oil change The service is excellent and you do not have to wait a long time for your vehicle to be ready. It's clean and the great service guys. The service is excellent and you do not have to wait a long time for your vehicle to be ready. It's clean and the great service guys. More

Speedy Service I brought my car in to get serviced no hassle very professional I would definitely recommend Baker Nissan to my friends and was delivered to me as pro I brought my car in to get serviced no hassle very professional I would definitely recommend Baker Nissan to my friends and was delivered to me as promised. More

Oil change I recently moved to Baytown and choose to drive 50+ miles to Baker Nissan because of the service I receive every time I go. I didn't make an appointme I recently moved to Baytown and choose to drive 50+ miles to Baker Nissan because of the service I receive every time I go. I didn't make an appointment for my oil change but Barry helped me out as soon as I pulled in. He made jokes and had me feeling relaxed about them working on my car. More

Great experience Although I bought a used vehicle, I was treated like I bought the best vehicle on the lot by everyone from Lionel Frye, my salesman to the general ma Although I bought a used vehicle, I was treated like I bought the best vehicle on the lot by everyone from Lionel Frye, my salesman to the general manager. I would highly recommend this dealership for a no pressure experience. More

Disappointed This was the first time I have experienced such poor service and lack of communication from Baker Nissan! I had called before I brought my Armada in This was the first time I have experienced such poor service and lack of communication from Baker Nissan! I had called before I brought my Armada in and spoke with a gentleman named John. When I dropped my vehicle off at around 10:30 am, I asked him to do 3 things: 1) change the oil 2) look at my rear lift gate and 3) fix the flap on the back of one of the back seats. I asked John about how long it would take and he told me “a few hours” and that they would not fix anything until they spoke with me. Five hours later, I had not heard anything from anyone so I called. I spoke with John around 3:30 pm and he told me that he had not heard anything yet and that he would call as soon as he did…within the hour. He called me back about 5 minutes later telling me that he was on his cell phone standing by the technicians and that there would be a $200 or so diagnostic fee to just be able to tell me what was wrong with my life gate. Really…it took 5 hours to tell me that they couldn’t figure it out? I told him not to do anything and I would be there within the next 30 minutes to get my car. When I got there, I waited for another 20-30 minutes to have them wash my car and pull it around. Normally when I get my oil changed, I am given a report about my vehicle. This time, I was not given one and when I asked about it, I was told that they did not have time to do that! Again, really? My vehicle is there for five hours and NOTHING is done but an “oil change”? Were my tires rotated along with that or not? I find it odd that no one even noticed the fact that the RED BRAKE light is on along with a few other lights in my car! I was given no explanation about my vehicle except that my oil was changed and that they did not have time to do anything else. To say that I am extremely disappointment with my “service” would be an enormous understatement. I definitely will be taking my vehicle to another dealership in the future!! More